Ethica Care Hemel Hempstead and St Albans

Unit 3, Amberside House, Wood Lane, Hemel Hempstead HP2 4TP
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8.8 8 Reviews
  • Ethica Care Hemel Hempstead and St Albans, Hemel Hempstead
Ethica Care Hemel Hempstead and St Albans offers home care services in the local area.

Home care services include personal care such as help showering, support for physical disabilities, learning disabilities, dementia care, complex care needs, help with household chores, respite care, live-in care and palliative care.

Trained staff give people dignified and respectful care at all times.

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Care Provided by Ethica Care Hemel Hempstead and St Albans

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cheryl Marr (Registered Manager)

Funding & Fees Guide for Ethica Care Hemel Hempstead and St Albans

  • Prices

  • £30 - Per Hour

  • The above rates are negotiable and are dependent on the individual's needs

Ethica Care Hemel Hempstead and St Albans Reviews (8)

8.8

Ethica Care Hemel Hempstead and St Albans has a Review Score of 8.8 (8.765) out of 10, based on 8 reviews in the last 2 years. Over all time Ethica Care Hemel Hempstead and St Albans has 8 reviews.

Overall Experience

  • 3
  • 4
  • 0
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  • 1

Date Published

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Review from H M (Mother of Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my son (client) and I (his mother and carer) are very satisfied with the service we received. All the carers are pleasant, seem competent and are understanding to my son's needs. He has learning disability as well as physical.

Reply from Eleni Demetriou, Registered Manager at Ethica Care Hemel Hempstead and St Albans

Thank you for your feedback, I will make sure this is passed onto the team.


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Review from D C (Client) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with service. Very reliable.

Reply from Eleni Demetriou, Registered Manager at Ethica Care Hemel Hempstead and St Albans

Thank you for your feedback, I will ensure this is passed onto the team.


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Treated with Dignity

Value for Money

Review from Terry T (Husband of Client) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers have been good, some better than others, it's easy to see the ones with less experience, all have treated us both with respect. Furnishing in the house is not very well respected, should always wipe feet when entering the house and in inclement weather, should always wear feet covers and
should not put equipment on the settee or chairs in case of spillage. In most cases arrive on time.

Reply from Eleni Demetriou, Registered Manager at Ethica Care Hemel Hempstead and St Albans

Thank you for your feedback. I will ensure this is passed onto the relevant staff members.


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Treated with Dignity

Value for Money

Review from K M (Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are really good and considerate.

Reply from Eleni Demetriou, Registered Manager at Ethica Care Hemel Hempstead and St Albans

Thank you for your review, I will pass this on to the team.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from A W (Mother of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ethica are the third agency we have had and they are the best by far. The carers are hard-working and respectful and the office team listen to your needs and work hard to meet them.

Reply from Eleni Demetriou, Registered Manager at Ethica Care Hemel Hempstead and St Albans

Thank you for your feedback. I will ensure this is passed onto the carers and the team.


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Treated with Dignity

Value for Money

Review from Z M (Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My regular carer was away and the replacement was the same lady for both my weekday visits. Thank you.

Reply from Eleni Demetriou, Registered Manager at Ethica Care Hemel Hempstead and St Albans

Thank you for your feedback. I will certainly pass this along to the team.


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Treated with Dignity

Value for Money

Review from R B (Client) assisted by family/friend published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review on behalf of my husband's provider Ethical Care who are very professional in what they do. The carers have become part of our family. The carers can't do enough for my husband.

Reply from Eleni Demetriou, Registered Manager at Ethica Care Hemel Hempstead and St Albans

Thank you for your positive feedback, we will certainly pass this on to the care workers.


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Review from Jody M (Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

You were more than aware of the carer refusing to leave as it was reported to safeguarding and I was being repeatedly called by your office and made to feel intimidated into dropping the safeguarding concern and as you were saying the staff stayed for the whole call is rubbish, and can be proven with
CCTV from my brother's address at the other end of Hemel, proving the main carer was spending the whole call at his house have barbecues in his back garden, so again more lies.

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Treated with Dignity

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Current Review Score: 8.8 (8.765)

Overview of Review Score

The Review Score of 8.8 (8.765) out of 10 for Ethica Care Hemel Hempstead and St Albans is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.065 for Ethica Care Hemel Hempstead and St Albans is calculated as follows: ( (22 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 46 Ratings = 4.065

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ethica Care Hemel Hempstead and St Albans is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Ethica Care Hemel Hempstead and St Albans

What Type of Services does Ethica Care Hemel Hempstead and St Albans offer?

Ethica Care Hemel Hempstead and St Albans offers Home Care.

How many Carers does Ethica Care Hemel Hempstead and St Albans employ?

Ethica Care Hemel Hempstead and St Albans employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ethica Care Hemel Hempstead and St Albans to verify any information. View our terms and conditions. Ethica Care Hemel Hempstead and St Albans has an Enhanced Service – more info.