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Zera Healthcare Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Zera Healthcare Ltd has 1 review.
Review from A S (Daughter of Client) published on 15 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Zera Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Zera Healthcare Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Zera Healthcare Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2023
Dinah is the founder of Zera Healthcare Ltd and is responsible for the company’s business development and corporate affairs. Dinah is a highly experienced manager with a 20-year proven track record in the homecare industry. She is known for her exceptional leadership skills and has a strong commitment to operational excellence, continuous improvement, and delivering outstanding service.
Her dedication extends to ensuring the effective and efficient operation of services in the homecare organization. This commitment encompasses all stakeholders, including service users, staff, families, and healthcare professional agencies, to create a collaborative and person-centred approach.
She is highly skilled in communication, complex problem-solving, and conflict resolution. She is results-focused and proactive in planning day-to-day operations and resolving service issues. Her advanced abilities in managing teams and personal time enable her to consistently exceed expectations and drive growth and profitability within the homecare organization.
Job Title: Quality Assurance & Compliance
Joined: 2023
Kathy has built an impressive and diverse career in Health and Social Care, holding qualifications as a Registered Mental Health Nurse, Registered General Nurse, and District Nurse. Her professional journey has seen her in roles like Community Psychiatric and District Nurse. She has also served as a Director of Nursing in acute services. Her unwavering dedication to person-centred approaches and her talent for fostering positive work cultures make her an invaluable asset in the field of Quality Assurance.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Zera Healthcare Ltd to verify any information. View our terms and conditions. Zera Healthcare Ltd has an Enhanced Service – more info.
