Call-In Homecare - Lanarkshire

2c Napier Place, Wardpark North, Cumbernauld, Glasgow G68 0LL
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8.8 3 Reviews
  • Call-In Homecare - Lanarkshire, Glasgow
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Care Provided by Call-In Homecare - Lanarkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Kirstie Long (Area Manager)

Funding & Fees Guide for Call-In Homecare - Lanarkshire

  • Prices

  • Our rates are subject to the specific care and package requirements. Please contact us for detailed pricing information on 01236 739947.

  • Please contact us today so that we can discuss your fee options and create a bespoke care package tailored to your unique needs and preferences. We’re here to help you find the best solution for your care requirements!
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Call-In Homecare - Lanarkshire Reviews (3)

8.8

Call-In Homecare - Lanarkshire has a Review Score of 8.8 (8.824) out of 10, based on 3 reviews in the last 2 years. Over all time Call-In Homecare - Lanarkshire has 3 reviews.

Overall Experience

  • 3
  • 0
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Date Published

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Review from Linda F (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the support we have received from two staff members in particular. They have responded well to any concerns we have raised around our family member's general situation.
Supporting our family member can be very stressful at times - mainly due to their resistance to accept
their multiple health issues and inability to complete their activities of daily living without support.
We had some difficulties with the previous provider we were given. E.g when we tried to contact them the phone was often not answered and voice mail messages not returned. The Lanarkshire team of Call-in Homecare always answer their phone and have responded to any requests we have made in a helpful, non judgemental manner.

Reply from Eve Conroy, Social Media and Communications Manager at Call-In Homecare - Lanarkshire

Thank you so much for taking the time to review us. We are so pleased that your family member is getting the best out of our care and feels supported - this is everything we strive for. Please do not hesitate to give us a call if you need anything else from us or have any other enquiries. We look forward to continuing to support your loved one! Kind Regards, Eve


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Management

Treated with Dignity

Value for Money

Review from L M (Niece of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been receiving home care support for around 3 years now, following a diagnosis of lung cancer and a general decline in his overall health. He is a quiet stoical man who has lived alone for many years since the death of his brother. His home care support came at a crucial time for him and
indeed for our family, and there is no doubt that without this level of support, my uncle would not have been able to maintain the quality of life he has experienced so far. The carers have been amazing and over the 3 years have formed very caring and dignified relationships with my uncle, and have been very sensitive and responsive to not only his physical needs but to his emotional needs also. We can only imagine how overwhelming it must be to live with cancer and all the anxiety that brings. To the family, the carers seem genuinely interested in his well-being and his desire to live well and in his own home until the end of his life.

Reply from Eilidh Raper, Service Manager at Call-In Homecare - Lanarkshire

Thank you so much for your review, your kind words truly mean a lot to our team. We strive to provide the best possible care and support for our service users, and it is heartwarming to know that our efforts have made a positive impact on your uncle's life - particularly with everything he has been through. Our carers enjoy their visits with your uncle and it's wonderful to know that this is reciprocated. If there is anything more we can do to further assist you, your uncle, or your family, please do not hesitate to reach out. Your feedback helps us continue to improve and provide the highest level of care possible. Thank you once again for sharing your experience with us, and please give our best regards to your uncle.


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Treated with Dignity

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Review from Elizabeth B (Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have some amazing carers who look after me and let me live my life to the best of my ability. They do their best and go over and above the call of duty. However there is one carer I do not give permission to enter my house, the coordinators should all know this as it has been many years (and only
after her second visit) since this has been in action but over the past few years her name appears on my rota which means I have to phone and cancel. Apart from this, I have great respect for the carers who definitely don't get paid enough.

Reply from Eilidh Raper, Service Manger at Call-In Homecare - Lanarkshire

Thank you for your comment, this is so appreciated. The staff very much enjoy attending to yourself as much as you enjoy them attending. We hope to continue to deliver great service to you and although some carer matches are not a good fit, we try our best to utilise feedback to keep on top of our best performance, which is what we will do with your comments. Thanks again for taking the time to review us and we hope you continue to have positive experiences with our services. Your feedback is invaluable in helping us improve and ensure that we provide the highest standard of care possible. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We are always here to listen and make necessary adjustments to meet your needs.


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Treated with Dignity

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Current Review Score: 8.8 (8.824)

Overview of Review Score

The Review Score of 8.8 (8.824) out of 10 for Call-In Homecare - Lanarkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Call-In Homecare - Lanarkshire is calculated as follows: ( (15 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Call-In Homecare - Lanarkshire is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 Dec 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Call-In Homecare - Lanarkshire

What Type of Services does Call-In Homecare - Lanarkshire offer?

Call-In Homecare - Lanarkshire offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Call-In Homecare - Lanarkshire to verify any information. View our terms and conditions. Call-In Homecare - Lanarkshire has a Basic Service – more info.