Home Instead Pocklington & Brough has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead Pocklington & Brough has 3 reviews.
Review from g l (Client) published on 12 March 2025
Submitted via Website •
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Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough
Thank you so much for your review. I'm so pleased that we've been able to help. I know your team really enjoys coming to see you too.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E L (Grandson of Client) published on 18 June 2024
Submitted via Website •
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Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough
Thank you so much for your kind words. The team really enjoyed getting to know your grandparents and felt privileged to support them through such a difficult time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D P (Daughter of Client) published on 18 April 2024
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Reply from Mandy Aitken, Managing Director at Home Instead Pocklington & Brough
Thank you for your kind words. It has been a pleasure to get to know and support your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.9 (8.889) out of 10 for Home Instead Pocklington & Brough is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.889 for Home Instead Pocklington & Brough is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead Pocklington & Brough is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2023
Hi, I’m Mandy, the Managing Director of Home Instead in the Pocklington & Brough area. I was born and raised in the U.S., then married a Yorkshireman so have lived in the UK since 2005. After many years of working in the financial services sector, I was very eager to find a way to do something that would benefit my community and so in 2019 I started Home Instead in Beverley & Hull. We've grown quickly since then and have had the privilege of working with some wonderful clients and their families.
In 2023 we took the decision to expand our services out into the Pocklington and Brough areas, serving the communities from the edge of Hull to the edge of York.
We're delighted to be able to bring the outstanding standard of care provided by Home Instead to more people throughout the region.
Job Title: Care Manager
Joined: 2021
Hi, I’m Jennie and I’ve spent over 30 years working within the care industry. My experience includes managing sheltered housing for older people, running a 135-apartment retirement care village and being a registered manager for a charitable trust. I’ve gained my NVQ Registered Managers award and am also a qualified OTAGO programme instructor, a programme that facilitates strength and balance exercises for older people helping to prevent falls at home.
I was drawn to Home Instead because of our shared view of care and support for people in their own homes. It’s clear that Home Instead provide quality service and I want to build upon the already amazing team to deliver an efficient, reliable caring service for our clients.
I'm excited to help clients throughout the region and bring our person-centred care to all of the East Riding.
Job Title: Client Experience Manager
Joined: 2023
Hi, I'm Diana the Client Experience Manager for Home Instead in Pocklington & Brough. I joined Home Instead in 2023 from a charity based in Hull called Home from Hospital. I'd known about Home Instead for a few years since they opened in Beverley and found that they shared our values in caring for members of the community and putting the needs of the individual first.
Prior to Home from Hospital, I was a practice manager for a GP surgery and understand the challenges faced by social care. I'll be busy ensuring our clients receive the care they want when they want it from well-trained, compassionate care professionals who have interests in common.
Job Title: Recruitment & Retention
Joined: 2022
Hi, I’m Chloe the Recruitment Administrator here at Home Instead Pocklington & Brough.
I am CIPD Level 3 qualified in Human Resources with 15+ years’ experience in Administration, HR and Recruitment roles in a variety of sectors.
Working within a recruitment role it was important for me to represent a company that had meaningful values, a strong ethos & most importantly value their employees. With Home Instead, you care for others, we care for you!
My role here at Home Instead is truly rewarding, by welcoming people who share our values, we provide high-quality, person-focused care changing the lives of our clients & their families.
Outside of work, I love spending time with my fiancé & little girl, Eden. We enjoy days out, eating out & stay-at-home movie nights. I also love renovating houses & have a passion for interior design.
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