Dependable Care For You Ltd

Unit 18, The Artisan Centre, Harrowbrook Industrial Estate, Newton Road, Hinckley LE10 3DS
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9.7 7 Reviews
  • Dependable Care For You Ltd, Hinckley
Dependable Care For You Ltd is a private company, registered and regulated by the CQC and holding registration with the ICO.

Dependable Care For You Ltd provides domiciliary care across the Midlands; covering services from personal care, medication administration, food and fluid preparation and monitoring, chaperoning, transport and domestic tasks.

Dependable Care For You Ltd accepts private and local authority funded packages of care.

Dependable Care For You Ltd offers a free, no obligation, needs assessment to you within your own home.

Dependable Care For You Ltd is person-centred and tailors your support plan to encompass your specific preferences and requirements.

Dependable Care For You Ltd provides fully trained and DBS checked regular staff teams at regularly scheduled visit times.

Care Provided by Dependable Care For You Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Dependable Care For You Ltd
  • Person in charge
  • Marcell Cooke (Registered Manager)

Funding & Fees Guide for Dependable Care For You Ltd

  • Prices
  • 1 Hour £25.00
    45 Minute £22.50
    30 Minute £18.50


  • We welcome all individuals and tailor a support plan to your needs and budget.


    We are proud to cost match with the local authorities so please let us know within your enquiry if you're in receipt of funding.
    Dependable Care for you LTD are passionate about advocating for your 'right to choose' and can assist in the transition from a current provider if you choose to switch to our service provision.


    Prices differ on a more specialised area within community care.
    Discounts and offers are available, please speak to one of the friendly management team for your bespoke quotation.


    PLEASE NOTE: We offer a FREE, no obligation, in person initial assessment.


Dependable Care For You Ltd Reviews (7)

9.7

Dependable Care For You Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Dependable Care For You Ltd has 7 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I couldn't have done it without you! The support for dad and to me and my family; especially with the issues faced with external services we needed being rubbish. We had carers before you - they left a lot to be desired and abandoned me when I asked about notice. The managers were with me completing
dad's initial assessment and thank god they reassured us it was not a problem and they could take over dad's support the next day - Wow!
They stayed by dad's side for 36 hours, they made sure he and me had everything we needed, understood what was happening and gave my dad the dignity he deserved in those last days. The team have been amazing; even a year later I pop in to see them at the office and it's like seeing old friends. My health suffered a lot after dad passed and they were my rock. Thank you so much! If you are looking for a care provider - you need this company, I put my trust in them and they have never let me down. You won't be disappointed, I wish we had found them sooner!

Reply from Marcell Cooke, RM at Dependable Care For You Ltd

Thank you so much for your heartfelt and lovely review! It was our honour to meet and support dad and your family, and we will treasure the lovely memories. We are privileged to have been able to assist dad and will continue to do all we can to ensure dignity and respect in our services. Look forward to seeing you pop into the office soon.


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Overall Experience  Overall Experience 5.0 out of 5

My mum and I are incredibly impressed. From the first initial set up meeting it was a breath of fresh air meeting carers that have a genuine care for what they do. We've had some poor experience in the past with hospital carers following multiple hospital discharges, so my mum was very reluctant but
the Manager and his team are completely different! Our first day didn't go to plan as my mum was poorly but just want to say wow! The manager took so much pressure from me, organising antibiotics and liaising with doctors, pharmacy and paramedics so we could keep mum at home with the right treatment. Mum wants to "trial" how this will go based on her previous experience, but I'm confident based on our experience so far that soon she'll be increasing her care package based on how lovely and helpful everyone has been.

Reply from Marcell Cooke, RM at Dependable Care For You Ltd

Thank you for your kind words, we are so pleased that our approach has been positive for you and Mum as an entire family dynamic. Our mission is to always advocate best for our clients and ensure safety and comfort. Mum is a pleasure to support and all of the team look forward to working with you and Mum going ahead.


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Overall Experience  Overall Experience 5.0 out of 5

Dependable Care have been the most professional care providers we have come across in 3 years. They have worked with the family to put solutions in place for Dad's changing needs. Staff are professional and well trained in care protocols. The Care Manager has a wealth of knowledge and experience in
healthcare care.

Reply from Marcell Cooke, RM at Dependable Care For You Ltd

Good morning, thank-you so much for your review it means the world :)We are so pleased to hear your positive comments and will continue with our regular contact to ensure our approach is adaptable to Dad's needs. We look forward to continuing our support for you and Dad.


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Overall Experience  Overall Experience 5.0 out of 5

"We cannot speak highly enough of the service we received from Dependable Care for You". The manager provided outstanding support, and the care the carer gave to dad, especially during our daughter's wedding, was truly first-class. Her compassion, attentiveness, and professionalism were remarkable.
The quality of care exceeded our expectations, and we wholeheartedly recommend their services to anyone in need of compassionate and reliable care."

Reply from Marcell Cooke, RM at Dependable Care For You Ltd

Thank you for your kind words. Reviews like this mean a lot to our dedicated team of care givers and office management. We look forward to supporting dad at future events.


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Overall Experience  Overall Experience 5.0 out of 5

Dad was in hospital for over 6 weeks, we needed a care provider that cares to support dad following a quick discharge. We have not been disappointed in any way, the girls are always on time, and supportive and most of all they listen to dad. We would recommend this company for either yourself or a loved
one.

Reply from Marcell Cooke, RM at Dependable Care For You Ltd

Thank you for the lovely review; we always endeavour to support with prompt, safe and effective hospital discharges to get your loved one back to where they want to be. It is part of our fundamental standards that our clients always have a voice and are at the centre of everything that we do so I'm very pleased to hear you're experiencing this and we look forward to continuing to support dad - such a pleasure to have met him.


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Overall Experience  Overall Experience 5.0 out of 5

We have had great experience with this agency. Choosing this agency would mean you are guaranteed to receive the right care. Staff and the care received have both been excellent and valuable. We as a family are very delighted with their service.

Reply from Marcell Cooke, RM at Dependable Care For You Ltd

Thank you for this lovely review; from our initial - no obligation - assessment, right through to our current service provision we have been passionate about ensuring previous poor experiences are not repeated for you, correct support and working in partnership have been arranged and that we are in frequent communication with you as a family. We understand that both with the service we provide and the family dynamic, respect and transparency are paramount. It's a privilege to work with you and we look forward to continuing to provide dependable care.


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Overall Experience  Overall Experience 5.0 out of 5

The company have been providing care for my father for 6 months now and have often gone above and beyond to provide companionship, care and support to the family. The staff are friendly and helpful and the management team are always willing to offer support and advice.

Reply from Marcell Cooke, RM at Dependable Care For You Ltd

Thank you for reviewing our services; we are in regular contact but are so pleased to hear again that your experience with us is very positive! It is a pleasure to support Dad and your family and we look forward to continuing to provide high levels of service to promote his independence.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Dependable Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Dependable Care For You Ltd is calculated as follows: ( (41 Excellents x 5) ) ÷ 41 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dependable Care For You Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Alexander

Alexander Smith

Job Title: Registered Manager

Joined: 2023

Hello! My name is Alexander and I am privileged to serve as the Registered Manager for our esteemed care service. With over 14 years of experience in Health and Social Care, my journey has encompassed a diverse range of healthcare settings and roles, encompassing both clinical nursing and community home care support.


Having worked in various healthcare placements, including Residential Homes, Hospitals, Mental Health facilities, and Hospice care, I bring a wealth of expertise and dedication to our service. My background in areas such as Community wound care, Emergency Tracheostomy care, and Brain/spinal cord rehabilitation reflects my commitment to comprehensive and compassionate care provision.


In terms of qualifications, I hold a Level 5 in Health and Social Care for Children, Young People, and Older Adults, and I am currently pursuing a Level 7 in Healthcare Management. Training and continuous professional development are paramount to me, as evidenced by my certifications in Advanced Medication Administration, DOLS/Safeguarding, and Emergency Life Saving Skills, among others.


As a family-run business, we have a deep-rooted ethos of delivering exceptional care and support. Our foray into the care sector during the pandemic underscored our unwavering dedication to our clients, with a focus on personalised, compassionate care. Our journey as a registered provider with the Quality Care Commission has been marked by positive feedback and testimonials, a testament to our commitment to excellence.


At the core of our approach is a belief in individual choice and the right to dignified care. We advocate tirelessly for our clients, ensuring their voices are heard and their needs are met with utmost sensitivity. Our team, characterised by a familial spirit and a passion for caregiving, strives to deliver the highest standards of service.


I extend an open invitation to visit our premises, engage in discussions, and perhaps enjoy a cup of tea together (I might even be able to find some biccies!) Your insights and collaboration are valuable to us as we continue on our mission to provide outstanding care.


Thank you for considering our services and I look forward to meeting you soon.


Chantelle

Chantelle Monger

Job Title: Care Manager

Joined: 2023

Hi there!
I'm Chantelle, a Mum of 2 little girls with over 15 years background in management and social care; holding qualifications in person-centred care, care planning, scheduling, risk assessments, accounting, moving and handling, medication, safeguarding and training.
I initially came into the care world after my Grandad became very poorly and I assisted in his support and was present to see his deterioration as well as the barriers faced around accessing suitable care at home.
Ever since he passed it has driven me to make a difference wherever possible in the lives of those who need it; from cleaning to a coffee and a chat to full personal care support - with everything in between. My mission, which is encompassed by Dependable Care's core values, is to enable individuals to live at home, as per their wishes, safely and as independently as possible. As a passionate advocate for those who need it, I'll regularly be known to be on and off phone calls to the doctor's surgery or insisting on the urgency of referrals to make sure my clients receive the support they need in a timely manner.
I'm a known animal lover, bubbly and chatty and no matter what the situation, I'm dedicated to putting you first!
My extensive experience within the domiciliary care sector, coupled with business and people management as well as finance qualifications ensures we can offer you full coverage and always a familiar face and understanding person that you can pick the phone up to at any time.


Frequently Asked Questions about Dependable Care For You Ltd

What Type of Services does Dependable Care For You Ltd offer?

Dependable Care For You Ltd offers Home Care.

How many Carers does Dependable Care For You Ltd employ?

Dependable Care For You Ltd employs 19 carers.