Home Instead (Coventry North)

Enterprise Business Park, Courtaulds Way, Foleshil, Coventry CV6 5NX
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9.5 6 Reviews
  • Home Instead (Coventry North), Coventry
Home Instead (Coventry North) gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.

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Care Provided by Home Instead (Coventry North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Biro Dhillon (Director)

Funding & Fees Guide for Home Instead (Coventry North)

  • Prices

  • £32.00 (ph) weekdays and £33.00 (ph) weekends for domicillary care

  • Live in care quoted at consultation

Home Instead (Coventry North) Reviews (6)

9.5

Home Instead (Coventry North) has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Coventry North) has 6 reviews.

Overall Experience

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Review from Stephanie B (Daughter of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been supported since the death of my mother, to whom he was very happily married to for 63 years. The staff are reliable, kind and treat my dad with utmost dignity. As a family we feel confident that he is in the best hands. The staff work with us, are responsive to requests and suggestions
and put forward ideas of their own. We are very grateful to them all for the excellent care that they give.

Reply from Tracy Jones, Manager at Home Instead (Coventry North)

Thank you so much for your kind and lovely review it really does make our work with our clients so worthwhile when we receive such amazing reviews. The team thoroughly enjoy supporting your father, and he is a lovely person we have come to know and serve. We know he was very insistent that he continued to live within his much loved home and we are happy to be able to support him to do this. He has a wonderful family around him that support him well! We will share this review with our team.


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Review from K S (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the service. The care package was set up quickly without any pressure to "pre pay". The agency was able to provide the support (7 mornings and 5 evenings) on the days/times as requested. After a month my father asked to adjust the times of care by 30 minutes in the morning
and evening and this was actioned immediately. The invoice procedure is good and the invoice summary is sent out prior to the payment date so that the detail/accuracy can be checked. My parents are visited by 3 carers which have been consistent over the period of support which my parents are grateful for. All carers are excellent although my father has spoken to the agency about carers who he would like to talk to my mother more during the visit. This is a very recent occurrence so I am unable to comment on any change. On a few occasions due to the unavailability of a carer/cleaner that my parents use on some days, the agency has been able to provide cover at short notice.

Reply from Tracy Jones, Manager at Home Instead (Coventry North)

Thank you so much for your kind review and comments and we sincerely value your time spent to do this. We ensure to provide a quality service for our clients that meets their needs. We welcome feedback from our clients so that we can ensure we are providing the best service possible and that the service meets the client's individual needs. It is a pleasure to support your parents and our care professionals do thoroughly enjoy supporting them.


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Review from H P (Daughter of Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have found the care and support wonderful. We started care in July 2024 after many problems with previous care. Home Instead have gone above and beyond with making sure every aspect of care has been looked at, not only for mum but also the family. We feel assured that mum is happy with the
arrangements that we have set up. She is content in her own familiar surroundings. She has reliable I hour visits four times a day. She only has three carers so has got to know them. Special thanks to the a member of staff who is compassionate, knowledge and extremely helpful.

Reply from Tracy Jones, Manager at Home Instead (Coventry North)

Thank you for the wonderful 5-star overall review! We are so happy to read such lovely reviews from our clients and their families as we aim to provide the best person-centred support for the client. We note the value-for-money rating but we believe our fees are very reasonable in the market for the level of service we provide, if we were cheaper we do not feel that your overall rating would have been the same. Thank you for choosing Home Instead Coventry North and Bedworth and for your lovely review.


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Review from M C (Client) assisted by family/friend published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having support from Home Instead for months. The carer is always very kind and helpful to me.
Care and support are very good and I look forward to the care professional visiting me. We have nice chats and she makes my food.

Reply from Julie Wheeldon, Manager at Home Instead (Coventry North)

Thank you for your lovely 5-star review! We love to see that our care professionals are providing you with great care and support and that you look forward to their visits. It makes us very happy to see such lovely reviews.


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Review from Camille J (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffered a stroke a couple of years ago but was reluctant to pay for any regular support after she was settled back home.
After a friend recently recommended Home Instead, Mum has quickly taken to the visits and she now greatly enjoys being visited three times a week. The team are very professional,
courteous and gentle with Mum. The feedback that Home Instead provides is extremely helpful. It is very reassuring to know that Mum has good, trusted company and that she is being monitored in such a caring way to ensure that she stays well and safe.
Thank you to the whole team for the service provided. I highly recommend it.

Reply from Julie Wheeldon, Manager at Home Instead (Coventry North)

Thank you for your lovely review, this is the type of response that we really appreciate and love to receive. Your mum is a pleasure to support and we are so pleased to see that she has welcomed us into her home to serve her and that she enjoys our care professionals visits.


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Review from Graeme F (Son of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just completed the first month of care with Home Instead for our elderly mother.
Our mother is very pleased with the care providers. She already looks forward to her 2-3 weekly visits.
My mother has received visits in the first month from the primary carer and a stand-in carer when the primary
was unavailable. My mother got on well with both persons. The primary care took our mother out in her car for a short trip. We were delighted with this initiative.
The management reply speedily and precisely to our requests via e-mail or telephone and are readily available. They also have great stringent processes in place for the set-up and on-going monitoring.
Home Instead were referred to us by a family friend. We are very happy with our mother’s care.

Reply from Julie Wheeldon, Manager at Home Instead (Coventry North)

Thank you for your lovely kind words and your review. This is the feedback we love to see from our clients and/or their loved ones. It is a pleasure to be supporting your mother and we are so pleased that she looks forward to her visits from our care professionals. Best wishes.


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Home Instead (Coventry North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Coventry North) is calculated as follows: ( (35 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Coventry North) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Instead (Coventry North)

What Type of Services does Home Instead (Coventry North) offer?

Home Instead (Coventry North) offers Home Care.

How many Carers does Home Instead (Coventry North) employ?

Home Instead (Coventry North) employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Coventry North) to verify any information. View our terms and conditions. Home Instead (Coventry North) has a Premium Service – more info.