Prime Care Domiciliary

3 Queen Street, Horsham RH13 5AA
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8.8 4 Reviews
  • Prime Care Domiciliary, Horsham
Prime Care Domiciliary Horsham, West Sussex prides itself on offering a cost-effective and high standard of care to all service users. The Company provides the following specialist services and care: Domiciliary Care (Home Care), Palliative & End of Life Care, Live in Care, Companionship Care, Domestic Care and Respite Care.

These services are provided by a team of health care professionals who have been thoroughly vetted and robustly trained by an internal inhouse trainer. The services are provided within the comforts of the service user's own home and the quality of care is regularly accessed by the field supervisor and Care Coordinator.

The services are for adults aged 18+ and over and provides care for the elderly, people who live with dementia, Alzheimer's, mental health issues, and those with lifelong disability and autism.

Prime Care Domiciliary believes in a multi-agency approach, a good rapport is built with GPs and other healthcare professionals who are involved in the care and wellbeing of the service user so that they receive prime care from all agencies. By working together, service users are supported in their own homes as all individuals are aware of the care plan put in place by Prime Care Domiciliary. All care plans are individualised to each person's needs and the Company prioritises individual liberty and choice so the care plan is created in partnership with each service user.

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Care Provided by Prime Care Domiciliary

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Nimisha Rojimon (Manager)

Prime Care Domiciliary Reviews (4)

8.8

Prime Care Domiciliary has a Review Score of 8.8 (8.815) out of 10, based on 4 reviews in the last 2 years. Over all time Prime Care Domiciliary has 4 reviews.

Overall Experience

  • 2
  • 2
  • 0
  • 0
  • 0

Date Published

4
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3
4
0

Review from K A (Daughter of Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your team of wonderful carers looked after mum so well, helping her to spend the last 10 weeks of her life at home with her daughters as she wished. Mum had cancer and was newly bedbound and doubly incontinent, with significant skin lesions and painful wounds in sensitive areas, needing to be treated
4 times per day. They treated Mum with such gentleness and dignity throughout, despite the difficulties for all concerned. Carers went way above and beyond what should reasonably have been expected in terms of medical care, enabling mum to stay at home for so long, before finally transferring to the hospice. We really appreciated your approach to providing consistency of carers and daily timings, but you were also able to be flexible about timings on request. Carers always reported any concerns about changes in mum's condition, and discussed how we should respond with all of us. The benefit of their experience was really helpful to us in recognising and managing the inevitable decline in her condition over time. They turned a professional service into a very personal service. However busy they were, they never appeared to be in a rush; it was as if Mum was their only patient. Thank you so much.

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Management

Treated with Dignity

Value for Money

Review from Peter M (Son of Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have been so attentive to Mum's needs and do everything they can to make sure she is comfortable and has what she needs. Thank you.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary

Thank you for your review. It will help our company enhance our performance and improve the service we provide.


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Review from E T (Daughter of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prime Care have been looking after my dad for the last year and I am very happy with the care he's been given. He's always clean, shaved and well-fed. He's happy and hydrated and well looked after. They always let us know if there are any concerns or anything is needed for him.

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Review from J H (Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service. Good time-keeping and pleasant to deal with.

Reply from Rojimon Varughese, Director at Prime Care Domiciliary

Thank you for your lovely review, it is greatly appreciated! I have passed your message onto the care team!


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Current Review Score: 8.8 (8.815)

Overview of Review Score

The Review Score of 8.8 (8.815) out of 10 for Prime Care Domiciliary is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Prime Care Domiciliary is calculated as follows: ( (14 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prime Care Domiciliary is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Prime Care Domiciliary

What Type of Services does Prime Care Domiciliary offer?

Prime Care Domiciliary offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Care Domiciliary to verify any information. View our terms and conditions. Prime Care Domiciliary has an Enhanced Service – more info.