City Care SouthWest

City Care Southwest, Plumer House, Tailyour Road, Plymouth PL6 5DH
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9.5 5 Reviews
  • City Care SouthWest, Plymouth
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Care Provided by City Care SouthWest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • City Care SouthWest Ltd
  • Person in charge
  • Steve Hodge (Care Manager)

Funding & Fees Guide for City Care SouthWest

  • Prices

  • Plymouth and surrounding area
    45 minute visits £29.50 then £31.50 per hour.


    Kingsbridge area
    45 minute visits £31.50 then £33.50 per hour.


    Live in Care - £1350 per week - two dedicated carers per client
    Meals (if not eaten with the client) £7 supplement

  • City Care SouthWest offer tailored, compassionate care services to individuals in their own homes.
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City Care SouthWest Reviews (5)

9.5

City Care SouthWest has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time City Care SouthWest has 5 reviews.

Overall Experience

  • 5
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Date Published

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Review from John D (Son of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted to discover City Care Southwest when our elderly mother needed additional support at home. Both managers and carers were warm, friendly, caring and incredibly professional. They are very client focused and always showed the highest levels of care and respect toward my mother, who looked
forward to seeing them each day. She built strong relationships with each and every one. The carers prepared meals, did any other jobs that needed doing, and most importantly of all provided friendship and companionship. They quickly knew and understood my mother well, including her sense of humour. They kept us well informed about her care each day and we were so glad to be able to trust and rely on them. They were a godsend and we recommend City Care without reservation.

Reply from Rhiannon Williams, MD at City Care SouthWest

Thank you so much for your kind words, we all really loved visiting Mum. Please pass on our warm regards to your family and we will share your feedback with the team.


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Review from John S (Son-in-law of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been perfect, no issues at all, always on time, professional and caring. The needs of my heavily disabled father-in-law are covered completely. Trusted cover, we can relax when we know the team is in.
I cannot recommend this service enough, thank you to the whole team!

Reply from Rhiannon Williams, MD at City Care SouthWest

Thank you so much John, your kind words will be shared with our team. I know they enjoy visiting, so they will be pleased to hear your feedback.


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Review from Sarah W (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

City Care SouthWest goes above and beyond when they care for my Mum. She is always full of praise and stories from her outings with them. I know she's safe and well looked after by them and she's always happy after seeing anyone from the team. They're all a good laugh, completely trustworthy and go
out of their way to make sure they're supporting my Mum but also us as a family!

Reply from Rhiannon Williams, MD at City Care SouthWest

Thank you so much for your lovely feedback, we thoroughly enjoy our time with your Mum also! I will share your feedback with the team.


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Review from Mike P (Husband of Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. The girls are always very polite and do their job with every care and show my wife a lot of care and dignity. They have always been on time and nothing is too much trouble for them. They also enquire as to how I'm managing. All of them have told me to be aware of my own health and
they really do care about the detail.

Reply from Rhiannon Williams, MD at City Care SouthWest

It is an absolute pleasure to be able to offer our support to you and your wife. Thank you very much for your kind words, we will pass them on to our colleagues.


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Review from N K (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

City Care Southwest is a new care provider in the city but despite being new they have a lot of experienced staff. The manager was my first contact. She was polite, patient, funny, knowledgeable, and amazing with my mother. The consequent staff have shown the same ethos. Their patience and respect have
shown that my mum is the centre of their attention in everything they do.
We have had our 1st monthly review, which my mother with vascular dementia and Alzheimer's, found confusing, but the care manager calmly repeated and explained the same several times and managed to reassure her. This made me feel happy and assured in the knowledge that my mum is in safe and capable hands.

Reply from Rhiannon Williams, MD at City Care SouthWest

Thank you so much for your kind words, we feel privileged to be able to offer our support to your family and enjoy our time with your Mother.


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Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for City Care SouthWest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for City Care SouthWest is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for City Care SouthWest is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about City Care SouthWest

What Type of Services does City Care SouthWest offer?

City Care SouthWest offers Home Care.

How many Carers does City Care SouthWest employ?

City Care SouthWest employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact City Care SouthWest to verify any information. View our terms and conditions. City Care SouthWest has a Basic Service – more info.