CSM Group Care Ltd

9 Bembridge House, Station Road, Corby NN17 1UE
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9.9 9 Reviews
  • CSM Group Care Ltd, Corby
CSM Group Care understands the positive impact of receiving care in the familiar environment of one’s own home.

The care solutions they provide are designed to be personalised to individuals in the comfort of their homes, ensuring they maintain their independence, dignity, and quality of life.

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Care Provided by CSM Group Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CSM Group Care Ltd
  • Person in charge
  • Arnna Alley (Manager)

Funding & Fees Guide for CSM Group Care Ltd

  • Prices

  • Starting from £22 per hour

  • Actual fee depends on services provided

CSM Group Care Ltd Reviews (9)

9.9

CSM Group Care Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time CSM Group Care Ltd has 9 reviews.

Overall Experience

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Review from Ann G (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect. I had very recently had a hip operation and felt that I needed someone for overnight the week after I returned from hospital. CSM Group Care made arrangements for one of their staff to come to my home for two nights and then their person in charge came for the following three
nights. Their presence was reassuring, quiet and unassuming. Although only small, whatever I requested in the morning before they left, was done efficiently and without fuss. Just what I needed. I have no hesitation whatever in recommending their services to anyone in need. They have also contacted me since their time here to find out my progress, which is most kind.

Reply from Sidumiso Moyo, Director at CSM Group Care Ltd

Thank you so much for your thoughtful review! We're glad to hear that our team could provide the support and reassurance you needed during your recovery. Our goal is to ensure each client feels comfortable and well-cared-for, so knowing that we met your expectations means a lot to us. It's wonderful to hear you found our follow-up call helpful; we genuinely care about our clients' progress! Thank you for your kind recommendation, and please don't hesitate to reach out if there's ever anything else we can assist with. Wishing you continued recovery and well-being!


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Review from N C (Daughter of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

'Empowering lives, one care solution at a time'; these last 4 months CSM Group Care have delivered exactly what the logo says. I'd reached crisis point when on top of caring for my elderly Mum (acute anxiety/depression led her to nervous breakdown some years ago), my elderly Dad's health declined this
year, leaving him unable to help her practically around the home. CSM have rescued my family with their exceptional combination of skills, all carried out with great compassion. Their hospital visits to my Dad built a foundation of trust that continues to grow. CSM respect that my parents are private and have always lived quietly. From the start they showed sensitivity as they listened and observed their individual needs, gently and unobtrusively building a care plan. This now includes overnight, enabling them to continue in their home, free from the daily anxieties that plagued them before. With regular clear updates and reviews, my husband and I now have the confidence to at last take a holiday!

Reply from Sidumiso Moyo, Director at CSM Group Care Ltd

Thank you so much for your heartfelt feedback. We are truly touched by your words. It has been an honor to support your family during such a challenging time, and we're so glad that we could bring peace and comfort to your parents. Your trust in us means everything, and knowing that you and your husband can finally take a well-deserved holiday fills us with joy. We're here for you every step of the way, and we'll continue to provide the care and compassion your family deserves.


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Review from F P (Son-in-law of Client) published on 21 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CSM was recommended earlier in the summer by our surgery's Community Nurse for my wife's elderly parents in their home. They are both approaching 90 and have mobility issues.
CSM brings plenty of youthful energy but also, at the same time, the experience of balancing sensible assertiveness (to keep
my in-laws active, for example, and disciplined with their medication, hygiene, and general health) along with a naturally warm, un-rushed manner. Being well-travelled, they're also interesting companions - but at the same time discreet and respectful.
My wife and I also appreciate the flexibility and patience with which they have eased my in-laws into their new life.
The transformation of their home into a living space that's altogether more practical, healthier, and happier has been gradual and subtle - again showing a sensible approach to a challenge, but also sensitivity.
CSM has been exceptional, and as a family, we can all look forward to more settled and happier times ahead.

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Review from Jill P (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CSM Care Group Ltd delivers a fantastic professional service. All home visits have been conducted with a caring approach and this ongoing service provides me with reassurance that Mum is getting the care and attention she needs as her dementia progresses. I have been impressed with the communication
and care review meetings that have allowed us to discuss and agree on service provision. It's great to be able to discuss and agree to ongoing care, knowing that my wishes are upheld, whilst being offered options to solutions for continuity of appropriate care. I am impressed and grateful for the kindness and support provided.

Reply from Sidumiso Moyo, Director at CSM Group Care Ltd

Thank you so much for your kind words. We are truly grateful for your trust and are glad to know that our care has provided reassurance and support during such a difficult time. It's wonderful to hear that our communication and care review process has been helpful in tailoring the right care for your Mum. Thank you for letting us be part of this journey with you.


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Review from B F (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is I would give this service a 100%
They do as they say they will.
The staff I have met so far have been amazing, and my father gets on well with his carer. And he has time for my dad, nothing is too much trouble. And they keep you up to date with anything that is going on. If anything
has happened I am messaged with a full update you can't ask for more than that.
Keep up the good work.

Reply from Sidumiso Moyo, Director at CSM Group Care Ltd

Thank you so much for your wonderful feedback! We're thrilled to hear that your father has such a great connection with his carer and that our team has been able to provide the support and updates you need. It's incredibly rewarding to know we've met your expectations and have been able to make a difference for your family. We'll continue to do our very best, and we're so grateful for your kind words and encouragement!


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Review from J H (Son of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just been diagnosed with Alzheimer's and as she lives alone has been finding some tasks at home a challenge. The care package we have has allowed Mum to stay in her own home with the daily support of our carer. We have the same person every day. The carer helps/advises Mum with her evening
meal, prepares a sandwich for lunch the following day, and prompts Mum to take her medication. We also get frequent updates and suggestions to help with mum's care. Mum is extremely independent so having someone help her has been a challenge but I cannot praise the level of care and compassion shown enough - Thank you!

Reply from Sidu Moyo, Manager at CSM Group Care Ltd

Thank you so much for your kind words and for sharing your experience. It's wonderful to hear that our efforts have made a positive impact. Your review about the care we provide is greatly appreciated, and we will continue to offer the best possible support for your mother. If there are ever any additional needs or suggestions you have, please don't hesitate to reach out to us. Thank you for trusting us with your mother's care.


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Review from Dave D (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CSM care provided excellent care for my elderly relative. From the start, services were explained well to both myself and the client. Communication between myself and CSM was second to none as they responded quickly to phone, text and emails. Nothing seemed too much even if an appointment had to be
changed at the last minute. I would highly recommend CSM in both quality and value for money.

Reply from Sidumiso Moyo, Director at CSM Group Care Ltd

Thank you so much for your kind review. We're delighted to hear that you found our communication and services to be helpful and responsive. It's our goal to ensure both clients and families feel supported, and we're glad that we could provide the flexibility and care your relative needed. Your recommendation means a lot to us, and we're truly grateful for your trust in CSM. Thank you again for your thoughtful words!


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Review from Gill M (Friend of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a 92-year-old lady who, though fairly independent, requires some help in certain areas! She was initially very sceptical about having any help - in fact, not really wanting any. However, since CSM Group Care has been visiting my friend every week, she now thoroughly enjoys having the companionship
and also any extra help given.
I would thoroughly recommend CSM Group Care. They are very caring and truly professional in all that they do. Thank you.

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Review from L E (Niece of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have engaged CSM Group Care Ltd to support my uncle as I live a distance away. They have been supporting him for approximately 6 months now. I have nothing but good to say about the managers and their staff. They have worked really well with my uncle ensuring that he is safe and happy and well cared
for. Throughout they keep me informed about anything that I need to know and have been a godsend when my uncle has been unwell and hospitalised. They have really gone the extra mile which has really supported both me and my uncle. They are really flexible and will do their best to meet any needs. I have worked in health and social care for over 40 years and have worked with many care agencies and I can say it has been an absolute pleasure working with CSM.

Reply from Sidumiso Moyo, Director at CSM Group Care Ltd

Thank you so much for your kind and thoughtful words. It truly means the world to us to know that we've been able to make a positive difference for your uncle and provide you with peace of mind, especially given the distance between you. Our team is dedicated to ensuring that your uncle feels safe, cared for, and comfortable, and it's wonderful to hear that our efforts have helped. We know how important it is to stay connected, and we're glad that our communication has kept you well-informed during both the good times and the more challenging moments. Your praise is incredibly meaningful, especially given your extensive background in health and social care. It's an honour to be entrusted with your uncle's care, and we're committed to continuing to provide the support that both of you need. Thank you again for choosing us and for sharing your experience. We're always here for you and your uncle, so please don't hesitate to reach out if there's anything more we can do.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for CSM Group Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for CSM Group Care Ltd is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CSM Group Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Sidu

Sidu Moyo

Job Title: Owner

Joined: 2023

After experiencing caring for a parent with dementia, I developed a passion for providing high-quality care and support for elderly people.


I decided to open my own homecare agency to support people in my local area to live more independently in their own homes, for as long as possible.

CSM Group Care is dedicated to delivering exceptional care services tailored to the unique needs of our community. With a focus on compassion, quality, and trust, we’re here to support you and your loved ones every step of the way.


Frequently Asked Questions about CSM Group Care Ltd

What Type of Services does CSM Group Care Ltd offer?

CSM Group Care Ltd offers Home Care.

How many Carers does CSM Group Care Ltd employ?

CSM Group Care Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CSM Group Care Ltd to verify any information. View our terms and conditions. CSM Group Care Ltd has a Platinum Service – more info.