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First Connect Healthcare Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time First Connect Healthcare Ltd has 2 reviews.
Review from Jane M (Mother of Client) published on 17 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Comfort Okyere, Deputy Manager at First Connect Healthcare Ltd
Thank you so much for your heartfelt words and for taking the time to share your experience. We are truly honoured to have been a part of your daughters journey and are delighted to hear about the positive impact our team has made in her life.Transitions can be challenging, and were glad that our team could provide the support and care needed to make the process as smooth as possible. Knowing that your daughter is thriving, regaining confidence, and feeling happy means the world to us. Our dedicated staff and Manager take great pride in ensuring every resident receives the highest level of care and attention, and your kind words reaffirm our commitment. We deeply appreciate your trust in First Connect and will continue to provide the best care possible for your daughter.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Malenik C (Client) published on 10 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Comfort Okyere, Deputy Manager at First Connect Healthcare Ltd
Thank you so much for your heartfelt and inspiring feedback. We are truly humbled and delighted to hear about the positive impact First Connect has had on your journey. Your kind words about our team and their dedication to providing a supportive and nurturing environment mean the world to us. We are incredibly proud of your achievements. Your recognition of our Manager and team for their commitment and genuine care is deeply appreciated. Providing a safe, encouraging, and supportive environment is at the heart of everything we do, and your progress is a testament to the power of teamwork and resilience. Thank you once again for sharing your story. Its feedback like yours that motivates us to continue making a difference in the lives of those we support. We wish you all the best as you continue to achieve your goals and thrive in your journey.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for First Connect Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for First Connect Healthcare Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for First Connect Healthcare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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