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Rehoboth Recruitment and Services Ltd has a Review Score of 6.3 (6.250) out of 10, based on 2 reviews in the last 2 years. Over all time Rehoboth Recruitment and Services Ltd has 2 reviews.
Review from Helen L (Daughter of Client) published on 27 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Atinuke Falaiye, Manager at Rehoboth Recruitment and Services Ltd
Thank you very much for your kind words and positive feedback regarding the care services we provided. We are thrilled to hear that you had a great experience and our team met your expectations; your satisfaction is our top priority. We truly appreciate you for taking the time to share your experience with us. We look forward to continuing to serve you, providing the best and safest care services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Amanda H (Daughter-in-law of Client) published on 21 December 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Mary Falaiye, Manager at Rehoboth Recruitment and Services Ltd
Thank you for taking the time to share your thoughts and concerns about the care provided to your mother.
I deeply appreciate your feedback, as it allows us to continually assess and enhance our services.
However, the review is a misrepresentation of the holistic care we give to your mum at the nursing home where she is.
Upon investigating your concerns, I discovered that the home Activity Coordinator's observations and impressions were based on just one day when your mother expressed a desire for a lie in her bed.
During my visit to the nursing home for investigation it was observed that your mum always participates in the activities in the home. In this light the home has since then queried the Activity Coordinator for giving out an inaccurate information. The nursing home also apologised on her behalf.
Regarding staff interactions, I have taken immediate steps to provide additional training and supervision. Our team recognizes the need for space during family visits and is dedicated to rectifying any lapses in this regard.
I want to express our gratitude for entrusting us with the care of your mother. We are fully committed to addressing the issues raised and implementing changes to improve her overall satisfaction and well-being.
I appreciate your partnership as we work together to enhance the quality of care provided to your mother.
Thank you once again for your valuable feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 6.3 (6.250) out of 10 for Rehoboth Recruitment and Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.250 for Rehoboth Recruitment and Services Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 3.25
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Rehoboth Recruitment and Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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