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A&R Guardian Services Lancashire has a Review Score of 5.8 (5.818) out of 10, based on 2 reviews in the last 2 years. Over all time A&R Guardian Services Lancashire has 2 reviews.
Review from A W (Daughter of Client) published on 11 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ruth, Registered Manager at A&R Guardian Services Lancashire
Thank you very much for your feedback. We are pleased to learn that you are satisfied with the service provided by our carers and office staff. We will be in contact shortly to set up our service user app, which will allow you access to the carer's notes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Son of Client) published on 26 December 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Lancashire
Thank you for your feedback. We are sorry to hear you feel this way about our service. In our view, the care and support provided to your mother was exemplary. Nonetheless, we acknowledge that family members may sometimes feel dissatisfied despite providers' best efforts. Additionally, staff faced considerable challenges during their interactions with you, which unfortunately included instances of being addressed with inappropriate and derogatory language. We commend the team for maintaining their professionalism and continuing to deliver exceptional care and support to your mum under these circumstances. For the record, there was never any safeguarding inquiry concerning your mother's care in the numerous meetings with local authority representatives. Our last meeting focused on relocating your mother due to her changing needs, as she could no longer safely live alone in that accommodation setting. We assure you that your mother's care consistently remained our top priority throughout.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 5.8 (5.818) out of 10 for A&R Guardian Services Lancashire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.818 for A&R Guardian Services Lancashire is calculated as follows: ( (5 Excellents x 5) + (6 Very Poors x 1) ) ÷ 11 Ratings = 2.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for A&R Guardian Services Lancashire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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