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Star Infinity Care Liverpool has a Review Score of 7.9 (7.944) out of 10, based on 2 reviews in the last 2 years. Over all time Star Infinity Care Liverpool has 2 reviews.
Review from K H (Client) published on 11 November 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J L (Client) published on 21 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nick Fischer, Registered Manager at Star Infinity Care Liverpool
Thank you for taking the time to leave this review. We are delighted that you are very happy with the service we are currently providing. I know I speak on behalf of everyone at Star Infinity Care when I say it is a pleasure to provide support to you. Our aim is always to provide the highest quality person-centred care possible and we will strive to improve & continue this.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.9 (7.944) out of 10 for Star Infinity Care Liverpool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.444 for Star Infinity Care Liverpool is calculated as follows: ( (4 Excellents x 5) + (5 Goods x 4) ) ÷ 9 Ratings = 4.444
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Star Infinity Care Liverpool is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Star Infinity Care Liverpool to verify any information. View our terms and conditions. Star Infinity Care Liverpool has a Basic Service – more info.
