Peace Haven Care

Unit 11A, Trenissick Rural Park, Trenissick Lane, Cubert, Newquay TR8 5PN
Submit a Review
9.4 7 Reviews
  • Peace Haven Care, Newquay
Peace Haven Care Ltd is a family owned and run domiciliary care agency based in Newquay. They operate and provide all types of care within Newquay and the surrounding areas.

They are extremely proud to be a double award winning company, winning Care Company of the Year for 2023/24.

Peace Haven Care has a fantastic bunch of staff that go above and beyond for service users, providing impeccable care.

The company ensures that they are all highly trained in all areas including dementia, catheter care, end of life and much much more.

Their passion is your care.

Show Peace Haven Care on the Map

Care Provided by Peace Haven Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Peace Haven Care Ltd
  • Person in charge
  • Clare Rowe (Manager)

Funding & Fees Guide for Peace Haven Care

  • Prices

  • £30 per hour

  • Minimum 30 minute call

Peace Haven Care Reviews (7)

9.4

Peace Haven Care has a Review Score of 9.4 (9.362) out of 10, based on 7 reviews in the last 2 years. Over all time Peace Haven Care has 7 reviews.

Overall Experience

  • 6
  • 0
  • 1
  • 0
  • 0

Date Published

7
0
2
7
0

Review from Ronald R (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found out that my care by all staff is excellent. Perhaps contact with Head Office could be more helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hillary M (Wife of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is no problem with Peace Haven Care. We have been served by the best, such caring and dedicated staff. We could not wish for any better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V R (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace Haven delivers care for my mum and has been working with live-in carers for the past 18 months. They assist my mum with personal care, continence care, and skin care and can transfer her using a stand aid with confidence. They provide good quality care, having a great understanding of patient's
needs as well as supporting the family. They provide excellent teamwork and go above and beyond.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephanie B (Sister of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has used Peace Haven for about a year now. During this time she has received the best care provided for her. All staff that attend to her needs are the most caring people I have known. Always polite, courteous, honest and understanding. I have no hesitation in recommending this company to
anyone who requires care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tanya L (Granddaughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace Haven delivered a care package for my grandfather 4 times per day in his own home which was above and beyond our expectations. They assisted with meds, personal care, meals and company. They were able to support with cleaning and shopping as and when needed as well as getting him a takeaway and
treats ad-hoc. When he was in hospital at end of life, the carers visited him daily to ensure he was advocated for (as well as company for him) which meant so much.
They worked tirelessly to ensure his best interests were at the heart of their work and had a family rapport with him and us. We cannot thank them enough for everything. Highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynda R (Partner of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the girls that came into our home were like a breath of fresh air, it didn't feel like a job to them it was something they did to help me and my partner and it made our life so much easier I can't thank them enough.
I felt as though I had another family that I could turn to, on my good
days they made them better and on my bad days, there was always a hug and a chat nothing was too much trouble. The night before my partner went into a care home they all came to the house with cakes etc that's not work that's love. Still miss you guys.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Aurelia D (Friend of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful company that really care for their clients understanding people’s needs and going beyond sometimes could not fault them.
Staff are really vetted before they are employed to make sure they are also flexible to cover colleagues when off sick.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Peace Haven Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Peace Haven Care is calculated as follows: ( (36 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 42 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peace Haven Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

No image found

Daniel Pearce

Job Title: Director

Joined: 2021

Registered Manager


No image found

Beth Pearce

Job Title: Director

Joined: 2021

Beth is an all rounder within the business, she deals with all new client enquiries, client visit times, and staff rotas.


No image found

Cathy Pearce

Job Title: Director

Joined: 2021

Cathy is our care director, while working in the field she also deals with client issues and carries out 6 months of reviewing to ensure the correct care is always in place.


No image found

Katie Pearce

Job Title: Director

Joined: 2021

Katie ensures that all staff training is fully up to date, and continues to enhance their training by sourcing additional courses.


Frequently Asked Questions about Peace Haven Care

What Type of Services does Peace Haven Care offer?

Peace Haven Care offers Home Care.

How many Carers does Peace Haven Care employ?

Peace Haven Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Peace Haven Care to verify any information. View our terms and conditions. Peace Haven Care has an Enhanced Service – more info.