Carltonlima Care Ltd

Suite One, Store & Secure, Joyce House, 498 Blandford Road, Poole BH16 5BN
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10 14 Reviews
  • Carltonlima Care Ltd, Poole
Carltonlima Care provides high quality, person centred care to clients in their own home. Their aim is to support clients to live as independently and relaxed as possible. The team is led by a Nurse Manager, who has a hands on approach to care and supporting the team.

Staff are motivated, kind and compassionate. They are trained to a very high standard and are continuously monitored and supported, to ensure clients care needs and safety are met.

Some examples of care offered includes; personal care, washing & dressing, support with eating and drinking, administering medication, domestic support, light cleaning & laundry, meal preparation, companionship, shopping, prescription collection, accompanied appointments and sitting service.

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Care Provided by Carltonlima Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Hospital Discharge

Good to Know

  • Owner
  • Carltonlima Care Ltd
  • Person in charge
  • Lacey Travers (Manager)

Funding & Fees Guide for Carltonlima Care Ltd

  • Prices

  • £29 per hour. Weekend visits carry a £2.00 premium.
    Bank Holiday fees also carry a premium.

  • Pricing correct as of April 2024.
    Fees vary depending on length of visit. Please contact for more information and to discuss further.

Carltonlima Care Ltd Reviews (14)

10

Carltonlima Care Ltd has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years. Over all time Carltonlima Care Ltd has 14 reviews.

Overall Experience

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Review from Paul W (Son of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Carltonlima Care Ltd looked after my father until the point where he needed to move into a care home that provided 24 hour support. The service they provided was second to none and they kept me informed at all times when my father's care needs started to change. Thank you to the manager
and her team, especially 3 staff members in particular who were so kind and considerate in helping my father during a difficult time.

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Review from S W (Son of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carltonlima Care team are a friendly caring team and go out of there way to help me get in touch with medical people needed to help my mum outside her normal care.
They also try there best to accommodate you if your loved one needs extra care i.e additional visits.
My mum has been with Carltonlima
around one year now and I would recommend them.

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Review from Kirsty A (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carltonlima Care are highly recommended, they are caring, reliable and professional and take their time with their clients. Clients feel unrushed and listened to.
Our family couldn't manage without them.

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Review from S S (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Carltonlima Care, the manager and her wonderful team for over a year now. They provide excellent care for my dad and I have so much confidence in them and I can see they genuinely care about my dad too. He has regular carers which is so important to us to enable them to deliver the
best possible care for dad. We have to continually tweak dads care plan as his needs keep changing but this never seems to be a problem. Thank you to the manager and your team, don't know what we would do without you all.

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Review from S W (Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring company. All of its care staff have empathy with their clients. To be able to share any problems you may have is such a relief.

Reply from Lacey Travers, Clinical Registered Manager at Carltonlima Care Ltd

Thank you for the lovely review. We enjoy our visits and supporting you to remain independent at home.


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Review from Julie W (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a carer for my Mum who has Alzheimer's for 4 years but as her needs were changing earlier in the year I realised she would benefit from some extra support. I carried out a lot of research into trying to find carers that my Mum would take to. Through a friend of a friend of a friend, I found
Carltonlima Care! Right from the offset, I felt confident that this company could provide the type of care that would suit my Mum and I can tell she enjoys the visits. The manager and her team are all incredibly professional yet personable and literally nothing is too much trouble, I seem to be constantly asking to introduce new things into the routine and it all gets done with no quibble! Having the extra support from Carltonlima Care enables me to have some time back for myself and means that my brother and I are worrying much less on the days we are not with our Mum. I would not hesitate to recommend the manager and her team, they are amazing!

Reply from Lacey Travers, Clinical Registered Manager at Carltonlima Care Ltd

Thank you for the lovely review. We enjoy visiting mum and supporting you and your brother care for mum at home.


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Review from Gerry M (Daughter of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I made contact with Carltonlima, I knew this was going to be the care agency that we would engage with to help Dad. The manager arranged to meet me and Dad at home at short notice, and then followed up on that initial meeting with all of the information we needed to make an informed
decision.
Dad just needs one visit a day at present, but all of the team arrive promptly, make sure Dad's needs are attended to and also make time to hear about him, and have a cuppa. They are quick to alert me if they have any concerns. I love the fact that I can check into the daily reports on the app, and pick up snippets of info. Dad has settled in well to his new routine, meaning that we, his children, who live at least 60 miles away have the confidence that he can continue to live independently for now. As his Alzheimer's disease progresses, we will be able to increase the level of care and hopefully, with Carltonlima's help, he will be able to stay at home for as long as possible.

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Review from Stephanie B (Granddaughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care company that will put your family member's best interest at the heart of what they do, look no further than Carltonlima Care.
The manager has been ever so accommodating in setting up a post-operative package of care to enable him to return home and transition back to
independence, even when his discharge date kept changing, she continually delayed the start date with no complaints.
This was only supposed to be a short-term package of care, however, the care he has received to date has been so brilliant that he is considering keeping visits in place indefinitely. My grandad speaks ever so fondly of the team, he really looks forward to his visits.
The staff are kind, promote independence, and just 'get on with it' with nothing being too much trouble. The care is very personal and the team take the time to learn their service users individually. We will not hesitate to recommend Carltonlima Care and the manager to anybody looking for care.

Reply from Lacey Travers, Clinical Registered Manager at Carltonlima Care Ltd

Thank you so much for the lovely review. We are really enjoying caring and getting to know your grandad.


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Review from Nicola S (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time away and needing to arrange care for my 89-year-old mum who has Alzheimer’s. The manager is very kind and professional and when mum had a slight issue on day one it was resolved quickly and efficiently which I was extremely grateful for. Most importantly Mum enjoyed their visits
and chats and I won’t hesitate to use the manager and her team again. Thank you.

Reply from Lacey Travers, Clinical Registered Manager at Carltonlima Care Ltd

Thank you for taking the time to write a lovely review. We enjoyed caring for your mum and hope to see you both very soon.


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Review from J B (Daughter of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted to receive care from Carltonlima Care Ltd. The staff are so nice, kind and efficient and punctual. They have taken their time to find out about my father. It feels very personal and it has been easy to contact them if we need to. The smaller size of the company makes us feel very cared
for. They feel like team!

Reply from Lacey Travers, Clinical Registered Manager at Carltonlima Care Ltd

Thank you for the lovely review and for choosing us to look after your father.


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Review from Peter W (Son of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service. All are very friendly, helpful and caring providers. I asked them to send me a message every day to let me know if Mother is ok. I live a few miles from Mother and can only visit 2 or 3 times a week. Also, I go on holiday 2 or 3 times a year. So having the carers visit every day
and receiving daily messages is reassuring. Overall, a very good service - well pleased.

Reply from Lacey Travers, Clinical Registered Manager at Carltonlima Care Ltd

Thank you for the lovely review. It is a pleasure to look after your mother.


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Review from Sarah S (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was my mother’s carer for over a decade, she was adamant she would not go into a care home. I began my own business and my hours meant I couldn’t be there as often daily, initially I got independent help from experienced carers. But as her needs increased I realised more professional care was needed.
It is a minefield out there not knowing who to employ. I didn’t want different people coming in daily who had no chance of building a relationship with Mum but as luck would have it a friend told me of a wonderful lady who was a nurse about to set up her own care company.
The manager and her team started in July 2023 they were brilliant. They have shown my mum true care and attention. Going above and beyond many times. They give me peace of mind sorting Drs, prescriptions and meds I was able to enjoy my mum as her daughter. Mum recently passed peacefully. The team made her last months in her home comfortable and manageable, very professionally.
From my heart I thank you! You are wonderful.

Reply from Lacey Travers, Clinical Registered Manager at Carltonlima Care Ltd

Thank you for the lovely review. Myself and the team took great pleasure in caring for your mother at home, ensuring her wishes were met.


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Review from Linda V (Friend of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live with my friend and all of the team are very good with her. Friendly, very kind and professional, and she has confidence in them, nothing is too much trouble. I would recommend them to anyone.

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Review from Clare B (Daughter of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carltonlima team looked after my mother for several months before she finally moved into a hospice. The care they gave her was second to none, they went beyond the call of duty on many occasions. Nothing was too much trouble for them. The peace of mind they gave us during a rapid decline in my mother's
health was immeasurable. They are professional, reliable and compassionate.
I wouldn’t hesitate in recommending them for any caring roles.

Reply from Lacey Travers, Clinical Registered Manager at Carltonlima Care Ltd

Thank you for your lovely comments. It was a pleasure to look after your mum and keep her at home as long as we did.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Carltonlima Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Carltonlima Care Ltd is calculated as follows: ( (84 Excellents x 5) ) ÷ 84 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carltonlima Care Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Lacey Travers

Job Title: Registered Clinical Manager

Joined: 2023

Lacey has worked in health care since 2004 and has been a registered adult nurse since 2007. Lacey has worked in various sectors, including; acute wards, the community and nursing homes. Lacey has also won numerous awards including Nurse of the Year. Lacey still works at a local private hospital to keep up to date with clinical skills.


Lacey started Carltonlima Care in April 2023 as she saw a need for high-quality, person-centred care to be delivered in the local area. In addition, she saw a need for care staff to be supported and trained comprehensively to care for people effectively and safely. Lacey’s hands-on approach ensures that staff are well-led and supported.


Lacey ensures client needs are met by providing care herself alongside her team.


Frequently Asked Questions about Carltonlima Care Ltd

What Type of Services does Carltonlima Care Ltd offer?

Carltonlima Care Ltd offers Home Care.

How many Carers does Carltonlima Care Ltd employ?

Carltonlima Care Ltd employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carltonlima Care Ltd to verify any information. View our terms and conditions. Carltonlima Care Ltd has an Enhanced Service – more info.