Juniva Homecare Services

Unit 3F Building, 1 Kirkton S Road, Michaelson Square, Livingston EH54 7DP
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9.4 5 Reviews
  • Juniva Homecare Services, Livingston
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Care Provided by Juniva Homecare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Juniva Homecare Services Ltd
  • Person in charge
  • Judith Kutepa (Registered Manager)

Funding & Fees Guide for Juniva Homecare Services

  • Prices

  • Juniva Homecare Services fees will vary on the individual requirements. Please call for more information.
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Juniva Homecare Services Reviews (5)

9.4

Juniva Homecare Services has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Juniva Homecare Services has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
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5
5
0

Review from Lynne B (Friend of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we looked for new care team for my friend, she was anxious and worried as she doesn't like change. The first meeting was an assessment of her needs with the manager and she was instantly at ease, as the manager took the time to listen and understand her needs. Juniva has now been in place for 3
months and she is so happy with the service and feels in control and involved in the care she receives. Thank you to the manager and team.

Reply from Judith Kutepa, Registered Manager at Juniva Homecare Services

Thank you for sharing your positive experience with Juniva Homecare Services. We are happy to hear that your friend felt comfortable during the initial assessment and is satisfied with the care and services she has received over the past three months. We are committed to maintaining this high level of care and ensuring that she continues to feel in control and supported by our team.


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Review from Marie S (Daughter of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

New care company for parent. Happy with service and care given. Carers very pleasant and professional and good at encouraging where needed to deliver the care needed to make sure all needs taken care of with dignity and compassion.

Reply from Judith Kutepa, Registered Manager at Juniva Homecare Services

Thank you so much for taking the time to share your experience with our care services. We are delighted to hear that you are happy with the service and care provided to your parent. Our team strives to deliver care with dignity and compassion, and it is great to know that our carers are meeting your expectations with their professionalism and encouragement.


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Review from Linda L (Daughter of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister have had complete peace of mind since Juniva has been looking after our mum. Juniva are a warm friendly helpful professional company. They are always in touch with any updates or progress with our mum. They now feel like part of our family and have a lovely relationship with our
mum, she really looks forward to her visits. We have seen a big difference in our mum she is much happier and more content after her visits. Nothing is ever too much trouble for them. We feel very lucky to have found them and can't thank them enough.

Reply from Judith Kutepa, Registered Manager at Juniva Homecare Services

Thank you so much for sharing a lovely and heartfelt review. We feel very lucky to be a part of your mum's life and to provide her with a service that is making a positive difference.


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Review from Laura C (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have complete peace of mind knowing my mum is in such capable and caring hands with Juniva. They have exceeded my expectations, and I recommend them to anyone seeking exceptional care for their loved ones.
The carers are not only professional and compassionate but also genuinely warm and friendly.
They have built a wonderful rapport with my mum, making her feel comfortable and cared for at all times. They go above and beyond to ensure her needs are met, assisting with daily tasks while respecting her independence.
What truly sets this company apart is its commitment to enriching my mum's life. They take her on regular outings to the cinema, shopping trips, and even exciting day trips, ensuring she stays engaged and active. It's heartwarming to see the joy these experiences bring her.

Reply from Judith Kutepa, Registered Manager at Juniva Homecare Services

We are so happy to hear that your mum has had a great experience with our service. Thank you for taking the time to provide us with such lovely feedback.


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Treated with Dignity

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Review from L K (Son of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and team are very efficient and great at what they do. They get a certain member of staff to care for and cater to all of my mum's needs. I would highly recommend this company to anyone else who requires personal care services.

Reply from Judith Kutepa, Manager at Juniva Homecare Services

Thank you for writing such a lovely review. We are pleased to hear that your mum's needs are being met through our service. Our staff greatly enjoy their time with your mum.


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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Juniva Homecare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Juniva Homecare Services is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Juniva Homecare Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Juniva Homecare Services

What Type of Services does Juniva Homecare Services offer?

Juniva Homecare Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Juniva Homecare Services to verify any information. View our terms and conditions. Juniva Homecare Services has a Basic Service – more info.