AAA Healthcare Agency- Blackburn

55 King William Street, Blackburn BB1 7DJ
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9.8 10 Reviews
  • AAA Healthcare Agency- Blackburn, Blackburn
AAA Healthcare Agency Blackburn provides respectful home care services to people in their own homes.

Home care services include personal care such as help washing or getting out of bed, as well as help with household tasks, complex care, assistance attending appointments etc.

Skilled, dedicated staff treat people needing care with dignity, kindness & empathy.

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Care Provided by AAA Healthcare Agency- Blackburn

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Shamsa Kanwal (Deputy Manager)
  • Admission Criteria
    • Under 18 year old

Funding & Fees Guide for AAA Healthcare Agency- Blackburn

  • Prices

  • Private care from £25.00 per hour

  • Prices are quoted based on the needs of the client at the time of enquiry.

AAA Healthcare Agency- Blackburn Reviews (10)

9.8

AAA Healthcare Agency- Blackburn has a Review Score of 9.8 (9.845) out of 10, based on 10 reviews in the last 2 years. Over all time AAA Healthcare Agency- Blackburn has 10 reviews.

Overall Experience

  • 9
  • 1
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Date Published

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Review from Susan S (Wife of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AAA carers have looked after my husband since September 2023. In the time since then, I have been delighted and proud to have such kind, respectable carers looking after him. I have said this many times that we genuinely feel now we belong to a whole new very caring family. The manager, always answers
the phone promptly (she must work 24 hours) and always accommodates any problems that arise here with my husband. If I need a sitter at the last minute, she always comes up trumps. All the carers are lovely, respectful and always kind. Sometimes it can be very messy for them. Sometimes, he has diarrhoea and they always do a good job washing him. I am happy to say "Well Done" to you all, and I have no hesitation in recommending AAA (and I do) to anyone who asks who cares for him.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you for your kind words. It is an honour to care for your husband and I will pass your comments on to the Management team.


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Treated with Dignity

Value for Money

Review from Linda S (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are reliable and carry out all tasks asked of them. Management reacts quickly to any issues and resolves them. A routine is now in place and consistency with familiar staff which is helpful.
Thank you!

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Daughter of Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AAA began caring for our mother in September 2023. From the outset, we were struck by the deep respect shown by the carers and the fact that this was consistent across the whole team. The carers worked well together, for example, making sure everyone knew how the washing machine worked best. Communication
with the family was excellent. We were touched by the level of care for us, as a family. 'In-the-moment' photos of our mum on her birthday when we couldn't be there and reassuring texts gave us confidence that she was in safe hands. The manager and the team have been a joy to work with. Thank you.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paula D (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been supported at home by this agency for quite a while now and they have been great. He gets the same carers every day which makes it more dignified for him and a lot easier for him to accept the care he needs. We have had several instances where we have needed to ask for extra support
due to my mother being taken into hospital and this has been sorted out quickly at short notice. There is always someone available to speak to which is very much appreciated by us as a family. The care my father has received has been excellent and his carers are very friendly and polite.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - it is very much appreciated


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham H (Son of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have great pleasure in compiling a review for the wonderful AAA home care here in Blackburn. The team manager and the carers who deliver care to my very elderly mother are truly outstanding. Everything from personal care, helping around the house, making meals and on occasions someone just to talk
to makes my mum's life so much better. Something that assures me and my mum is the fact that the answer is always "Yes now what's the question" Nothing is too much trouble for them. Over the past few weeks, we have needed extra and emergency visits and the manager has arranged this seamlessly for us. I was with Mum this morning and she was telling me that she had the opportunity to refer AAA to another elderly friend. Detailing how we have absolute confidence in the service. Personally, I had a chance to speak about AAA to the social workers at Preston Town Hall and said that if any of them ever needed carers I would highly recommend AAA for a 5-star service.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words. They are very much appreciated and we will pass them on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian S (Daughter of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AAA are brilliant. The manager and her team look after my mum. They always turn up, listen to my requests and feedback and are very responsive. We have a group chat with everyone involved looking after my mum which is very useful. I can cancel visits and book extra as and when which is very flexible
for me. Any issues I have had have been dealt with quickly. Very happy with the service.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra B (Niece of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the carers of AAA enough for their patience kindness and willingness to care for my uncle.
They go above and beyond their duties and meet all his needs and more.
I would recommend them and am very grateful for all they do.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracey H (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! What can I say? The level of care and attention given to my mother by the carers who go in twice daily is amazing! Mum looks forward to them going, they look after her so well and have taken such a weight off my shoulders.
The manager especially keeps me updated and informed of any issues etc.
Highly
recommended!

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Suzannah R (Granddaughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Blackburn team look after my grandma with such care and patience, she loves them all! They look after her like she was their own family member and I couldn't be more grateful. The manager is great too, she always makes sure to give me any necessary updates on my grandma and will let me know if the
carers need anything from me. Thank you all!

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen R (Niece of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say my rapport with the manager is great, nothing is too much trouble. She is very professional but also very caring. I was concerned about the footfall of carers but the rota from the beginning was explained. The same two carers for three dsys then another two carers for four days and
this was a great comfort to me which continued like clockwork. They are all lovely and kind.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency- Blackburn

Thank you so much for your kind words - they are very much appreciated by the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for AAA Healthcare Agency- Blackburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for AAA Healthcare Agency- Blackburn is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AAA Healthcare Agency- Blackburn is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about AAA Healthcare Agency- Blackburn

What Type of Services does AAA Healthcare Agency- Blackburn offer?

AAA Healthcare Agency- Blackburn offers Home Care.

How many Carers does AAA Healthcare Agency- Blackburn employ?

AAA Healthcare Agency- Blackburn employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AAA Healthcare Agency- Blackburn to verify any information. View our terms and conditions. AAA Healthcare Agency- Blackburn has a Platinum Service – more info.