Alina Homecare Epsom & Ewell

80 High Street, Ewell, Epsom KT17 1RE
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9.5 5 Reviews
  • Alina Homecare Epsom & Ewell, Epsom
Alina Homecare Epsom offers high quality home care for you or a loved one. This is backed up by excellent and comprehensive training for all carers. Epsom covers these areas: Banstead, Belmont, Burgh Heath, Cheam, Chessington, Cuddington, Epsom, Epsom Downs, Ewell East, Ewell West, Ewell Village, Kingston-upon-Thames, Kingswood, Nork, Tadworth, Stoneleigh, Surbiton & Worcester Park.

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Care Provided by Alina Homecare Epsom & Ewell

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kelsea Mehmed (Registered Manager)

Funding & Fees Guide for Alina Homecare Epsom & Ewell

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.


    The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the cost of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England. We adapt our Home Care services to suit your specific requirements.


    Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget. We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we'll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


    Your home. Your care. Your choice.

Alina Homecare Epsom & Ewell Reviews (5)

9.5

Alina Homecare Epsom & Ewell has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Alina Homecare Epsom & Ewell has 5 reviews.

Overall Experience

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Date Published

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Review from Andy C (Son-in-law of Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish that we had found this care company 6 months ago, after having a bad experience with another care company and a care home, they have restored our faith. The carers my mother-in-law has are worth their weight in gold. The management and team are always on hand to help. Great service.

Reply from Kelsea Mehmed, Branch Manager at Alina Homecare Epsom & Ewell

Thanks so much for taking the time to share your experience with us! We will pass on your kind words to the entire team.


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Review from I I (Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never needed such care I wasn't sure what to expect at home, my carer and relief carers have been everything I could have hoped for. They have done everything I needed with respect, kindness, and good humour.
I am feeling so much better now and a lot more confident that I will get back to my
original health. Many thanks, Alina Homecare.

Reply from Kelsea Mehmed, Branch Manager at Alina Homecare Epsom & Ewell

It's wonderful to hear how our team at Alina Homecare have supported you on this journey. We thank you for your kind words and look forward to continuing to help you achieve your goals and live a happy and safe life at home.


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Review from Elaine I (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an NHS nurse and wanted to state here that the care my mother received from her lovely full time carer, and the team, was exemplary. I was around most of the time and I was so impressed with the kind professionalism and thoughtful arrangements and feedback to us via the app care plan. Our carer
was a warm, funny and approchable woman and Mum was very happy in her, and the teams, care. Nothing was too much trouble, thank you.

Reply from Kelsea Mehmed, Branch Manager at Alina Homecare Epsom & Ewell

Thank you for your kind words. I will be sure to share this with the team! Feedback like yours is what it is all about, hearing the positive outcomes and impact that our quality care has on our clients' lives. It has been a pleasure to support Mum and we look forward to continuing to be a part of her journey.


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Review from Katie S (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about getting home help but the people at Alina have been so kind and reassuring. The help they give me means I can live independently happier and healthier. I'm very grateful for the support.

Reply from Kelsea Mehmed, Branch Manager at Alina Homecare Epsom & Ewell

It is always so great to hear about the positive impact the support you receive is having in your life. We look forward to continuing to be there on this journey with you living independently, and successfully.


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Review from Adrian C (Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous about accepting help but the carers from Alina have made me realise that asking for help is not a failure. My mornings have gone from a struggle to a positive experience which sets me up for the rest of the day.

Reply from Kelsea Mehmed, Branch Manager at Alina Homecare Epsom & Ewell

Thank you for sharing this wonderful feedback. We are delighted to hear about the positive experience your service from Alina Homecare has been like. I will make sure to share this with your core team of care workers. Thank you once again.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Alina Homecare Epsom & Ewell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alina Homecare Epsom & Ewell is calculated as follows: ( (28 Excellents x 5) ) ÷ 28 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Epsom & Ewell is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Kelsea

Kelsea

Job Title: Branch Manager

Joined: 2024

Kelsea is passionate about person centred care and is proud to lead an incredible Team of care professionals who support people every day to live at home safely for as long as possible.


Frequently Asked Questions about Alina Homecare Epsom & Ewell

What Type of Services does Alina Homecare Epsom & Ewell offer?

Alina Homecare Epsom & Ewell offers Home Care.

How many Carers does Alina Homecare Epsom & Ewell employ?

Alina Homecare Epsom & Ewell employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Epsom & Ewell to verify any information. View our terms and conditions. Alina Homecare Epsom & Ewell has a Platinum Service – more info.