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Visiting Angels Coventry, Kenilworth & Warwickshire East has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Visiting Angels Coventry, Kenilworth & Warwickshire East has 5 reviews.
Review from Roy P (Son of Client) published on 11 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sunny Dhaliwal, Managing Director at Visiting Angels Coventry, Kenilworth & Warwickshire East
Thank you so much for your heartwarming feedback! We're thrilled to hear that your experience with Visiting Angels has been such a positive one. Providing exceptional care and support to our clients and their families is at the heart of what we do and we're delighted to have made a difference for your mother. Your kind words about our team, particularly our caregivers, mean a lot to us. We understand the importance of trust and reliability in-home care services, and we're glad to have earned your confidence. We are pleased that you can experience time for yourself as this is essential for your well-being. Thank you again!
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Treated with Dignity
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Review from G H (Son of Client) published on 7 February 2025
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Overall Experience
5.0 out of 5
Reply from Sunny Dhaliwal, Managing Director at Visiting Angels Coventry, Kenilworth & Warwickshire East
Thank you so much for your kind feedback! We are delighted to learn about your experience with our service, and it has been a pleasure working with your father. It brings us great satisfaction to support him and provide the care he rightly deserves. We consistently strive to offer exceptional services and are pleased to know that our Angel caregivers are meeting your expectations. Thank you once again!
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Review from Melissa H (Daughter of Client) published on 10 September 2024
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Overall Experience
5.0 out of 5
Reply from Sunny Dhaliwal, Managing Director at Visiting Angels Coventry, Kenilworth & Warwickshire East
We sincerely appreciate your heartfelt feedback regarding your experience with Visiting Angels. It brings us great joy to know that we have positively impacted your mother's care. Your kind words about our team, especially our manager and caregivers, are truly valued. We recognize the significance of trust and dependability in home care services, and we are honored to have gained your trust.
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Treated with Dignity
Value for Money
Review from D F (Son of Client) published on 3 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gagandeep Singh, Managing Director at Visiting Angels Coventry, Kenilworth & Warwickshire East
Thank you so much for your heartwarming feedback! We're thrilled to hear that your experience with Visiting Angels has been such a positive one. Providing exceptional care and support to our clients and their families is at the heart of what we do and we're delighted to have made a difference for your mother. Your kind words about our team, particularly our manager and caregivers, mean a lot to us. We understand the importance of trust and reliability when it comes to home care services, and we're glad to have earned your confidence.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Simon W (Client) published on 8 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.4 (9.433) out of 10 for Visiting Angels Coventry, Kenilworth & Warwickshire East is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for Visiting Angels Coventry, Kenilworth & Warwickshire East is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Visiting Angels Coventry, Kenilworth & Warwickshire East is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Recipient:
Visiting Angels
Date: Wednesday 31 May 2023 More details
Recipient:
Visiting Angels
Date: Thursday 31 Mar 2022 More details
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