Sylvian Care Leicester West

Regus 1, Meridian Business Park, Leicester LE19 1WY
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9.7 9 Reviews
  • Sylvian Care Leicester West, Leicester
Sylvian Care proudly offers a wide range of high-quality home care services to the Leicester and Leicestershire area supporting individuals and their families in living a comfortable and fulfilling life. The dedicated team of compassionate professionals is committed to providing personalised care tailored to the unique needs of each client.

Services include personal care, live-in care, respite care, end-of-life care, and support for individuals with dementia and other neurological conditions. Focus is on promoting independence, dignity, and well-being while ensuring safety and peace of mind for both clients and their loved ones.

In addition to the core care services, Sylvian Care provides essential domestic assistance, such as meal preparation, shopping, and housekeeping, to help maintain a clean and comfortable living environment. Moreover, their companionship service fosters social interaction and emotional support, further enhancing the quality of life for clients.

Sylvian Care continually strives to improve the lives of those they serve, and the team of experienced carers receive ongoing training to ensure they possess the necessary skills and knowledge to deliver exceptional care. They work closely with healthcare professionals, such as GPs and district nurses, to develop comprehensive care plans that address the specific needs of each individual.

Choose Sylvian Care for reliable and compassionate home care services in the Leicester and Leicestershire area, and experience the difference they can make in your life or the life of a loved one.

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Care Provided by Sylvian Care Leicester West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirankumar Banker (Manager)

Funding & Fees Guide for Sylvian Care Leicester West

  • Prices

  • Domiciliary Care Rates from:
    £27:50 per hour.

  • Important:
    Our care packages are customised to suit your specific needs and preferences.
    We offer a free, no-obligation care consultation with our team.
    Enquire today.

Sylvian Care Leicester West Reviews (9)

9.7

Sylvian Care Leicester West has a Review Score of 9.7 (9.733) out of 10, based on 9 reviews in the last 2 years. Over all time Sylvian Care Leicester West has 9 reviews.

Overall Experience

  • 8
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Date Published

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Review from D G (Client) assisted by family/friend published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both girls are caring, prompting me and professional. They are always on time, both girls and pleasant and cheeky in a nice way. They are both kind and I feel comfortable when they are around.

Reply from Sangha Banker, Director at Sylvian Care Leicester West

Thank you so much for the fantastic review. Your feedback means a lot to us and reinforces our commitment to excellence. Thank you for being a part of the Sylvian Care Community for a long time!


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Review from Brian R (Partner of Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two young girls treat my partner with respect and dignity. They attend on time three times a day, always smiling and can be cheeky (in a nice way) which cheers my partner up. They do all she needs. Would not hesitate to recommend them to anyone.

Reply from Sangha Banker, Director at Sylvian Care Leicester West

Thank you so much for your review. I will pass your lovely feedback on to the team. It's an absolute pleasure to support your partner and work with you and the family.


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Review from B T (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Sylvian Care Leicester while looking for home care for my father. They quickly assessed his needs and matched him with an excellent carer, as well as a backup carer for continuity. The carers have connected well with my dad, keeping him engaged during home visits. They also keep us informed,
which gives me confidence that he is in safe hands. Overall, the process has been smooth and easy. A big shout-out to the carers and management at Sylivan Care Leicester!

Reply from Sangha Banker, MD at Sylvian Care Leicester West

Thank you so much for your fantastic review. Your feedback means a lot to us and reinforces our commitment to excellence.


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Review from Hugh H (Husband of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the care provided by Sylvian Care Leicester West has been truly first class. The individual carers are well trained and perform their duties really well.
The regular visits by senior management are appreciated and show that the company are committed to delivering a high standard of
care.

Reply from Sangha Banker, Director at Sylvian Care Leicester West

We truly appreciate your kind words. They mean so much to us, knowing that our work is valued by both our clients and their families. I will make sure to share your feedback with our team. Thank you for being a part of the Sylvian Care Community.


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Review from M W (Son of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvian Care Leicester has helped my mum stay at home safely and comfortably and also provided emotional support during a time when we needed support the most. During the stressful period, the Care Team made our experience much easier and more manageable with their support, not only for my mum but for
our entire family. My mum was suffering from both physical and mental stress due to her arthritis and other family-related issues. The managers ensured that they personally took it as a challenge that we received the right form of carers and supported us during these times. We are truly indebted and grateful for everything they have done for us. Sylvian Care Leicester goes above and beyond to provide care service. I would definitely recommend Sylvain Care.

Reply from Sangha Banker, Director at Sylvian Care Leicester West

Thank you so much for the amazing review. Your feedback means a lot to us and reinforces our commitment to excellence.


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Review from P P (Son of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are caring, friendly, punctual, and helpful, and the management is approachable. We have used their home care services for over six months and are very satisfied.
From the start, they have truly listened to our family's needs and have maintained a professional yet caring and nurturing attitude.
They provide care without rushing and are not limited to personal care; they have also included my parents in social and spiritual activities, which has been wonderful.
I highly recommend Sylvian Care Leicester for anyone seeking an excellent, compassionate, and unrushed care service with a holistic approach.

Reply from Sangha Banker, Director at Sylvian Care Leicester West

Thank you for your kind words and thoughtful review. We have also found it very rewarding to work with your parents. Your recommendation means a lot to us, and we are grateful to be trusted with your parents' care.


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Review from Sat S (Son of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received amazing service for the past six months. Wonderful team of carer's that genuinely care about the work they do and the service they provide. Great communication and always happy to help. A Very reliable and trustworthy service.

Reply from Sangha Banker, Director at Sylvian Care Leicester West

We truly appreciate your kind words. They mean so much to us, knowing that our work is valued by both our clients and their families. I will make sure to share your feedback with our team. Thank you for being a part of the Sylvian Care Community!


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Treated with Dignity

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Review from M S (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We obtained the care services of this company. They were very accommodating especially when we needed a carer at the last minute. They were professional and understood our requirements. It was easy to contact them and calls were returned promptly.

Reply from Sangha Banker, Director at Sylvian Care Leicester West

Thank you so much for your review. I will pass your feedback on to the team. It's an absolute pleasure to support your mother and work with you and the family.


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Management

Treated with Dignity

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Review from Louise H (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Sylvian Care for my mum has been great. Her care package not only looks after her personal health care but has also provided her with invaluable daily social interactions. She is really happy and feels comfortable with the carers. I am really happy that she is happy. The management
are always approachable and react immediately if there are any issues.

Reply from Sangha Banker, Nominated Individual and Managing Director at Sylvian Care Leicester West

Thank you for your lovely review! We are delighted to hear that you and your mum are happy with our services and Care Professionals. Your trust means everything, and we will share your kind words with our team. We are proud of our dedicated and nurturing staff, and your feedback inspires us to keep delivering excellent care. Thank you again!


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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Sylvian Care Leicester West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Sylvian Care Leicester West is calculated as follows: ( (46 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Leicester West is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Sangha

Sangha Banker

Job Title: Director and Nominated Individual

Joined: 2023

My name is Sangha Banker. I have 25 years of experience in the social work sector, successfully completing various social and educational projects. I am deeply passionate about providing excellent care to individuals in need within their home environments.


My educational background includes a Master of Business Administration degree and a Post-Graduation Diploma in New Business Development Entrepreneurship. I have also led social work assessments for various local authorities, showcasing exceptional skills in administrative work, business management, and project coordination.


I ensure that our staff are well-trained and possess the necessary skills to meet the needs of our elderly clients. We are recognised not only for delivering exceptional care but also for educating our clients and their family members on how to safely support those in need and teach them safe caregiving skills. This approach helps to instil confidence and promote independence among those we care for.


Our clients are right at the heart of what we do here at Sylvian Care Leicester. Our client-orientated approach allows us to provide meaningful and relationship-led lead care with professionalism. Everyone at Sylvian Care Leicester shares the same values of delivering quality care in people's homes enabling them to get the most out of their daily living.


Kiran

Kiran Banker

Job Title: Registered Manager

Joined: 2023

I am Kiran Banker, a qualified social worker with over 25 years of experience in the social work, safeguarding, and social care sectors. This extensive experience has given me a clear understanding of the care sector's challenges.


As a registered care manager, I have developed a passion for providing high-quality person-centred care and support services and offering exceptional employment and career opportunities.


I always ensure that our clients receive excellent care and that our carers have the necessary skills and training before being assigned to care work. We also match the client's needs with our carers' skills, training, and ability to meet those needs.


I have always been drawn to the care sector because I am passionate about achieving goals that improve service and, ultimately, the quality of people’s lives.


Mary

Mary Henderson

Job Title: Care Coordinator

Joined: 2024

My name is Mary Henderson, and I have over three decades of experience in providing home care services, primarily for the elderly. I specialize in dementia care and excel at listening to others while addressing their needs.


I am passionate about caring for individuals in our community, supporting them, and encouraging them to live happily in their own homes. Sylvian Care Leicester West's values and beliefs, particularly its commitment to supporting local individuals and offering truly person-centred care, align closely with my own. This alignment enables me to thoroughly enjoy my job every day.


Holly

Holly Lander

Job Title: Home Care Staff

Joined: 2024

I am a caring, friendly, and professional carer passionate about delivering excellent care to my clients. I feel well supported by the Sylvian Care Leicester management.


I can’t express how happy I am doing what I do with Sylvian Care Leicester West, but I can say that I am very excited and looking forward to a continued career with Sylvian Care Leicester West.


Kajal

Kajal Patel

Job Title: Home Care Staff

Joined: 2024

I am a home carer with a nursing background. I speak four languages: English, Hindi, Punjabi, and Gujarati.


I have a natural talent for care, enjoying time with clients and building lasting relationships.


I enjoy making a positive impact on my clients and their families, which gives me great job satisfaction.


Syvian Care Management Team

Syvian Care Management Team

Job Title: Sylvian Care Leicester

Joined: 2023

Sylvian Care Management Team


Frequently Asked Questions about Sylvian Care Leicester West

What Type of Services does Sylvian Care Leicester West offer?

Sylvian Care Leicester West offers Home Care.

How many Carers does Sylvian Care Leicester West employ?

Sylvian Care Leicester West employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Leicester West to verify any information. View our terms and conditions. Sylvian Care Leicester West has a Platinum Service – more info.