Potters Independent Living Ltd

10 The Lang Stracht, Alford AB33 8FW
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9.6 10 Reviews
  • Potters Independent Living Ltd, Alford
Potters Independent Living is an independently run Care Service, based in Alford, Aberdeenshire. A member of the Care Inspectorate, the team are passionate about delivering the highest standard of care.

Offering a dedicated team of Support Workers who care for people who need extra support, and want to stay in their own home.

Potters are now covering Aberdeen City and Aberdeenshire.

Accepting care enquiries either online, or via phone, or email.

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Care Provided by Potters Independent Living Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Potters Independent Living Ltd
  • Person in charge
  • Eleanora Ndege (Deputy Manager)

Funding & Fees Guide for Potters Independent Living Ltd

  • Prices

  • Standard fees for domiciliary care are £24.10 per hour.
    Other fees:
    Sleeping night from (10pm - 8am) £150
    24 hour live in care £185 per day
    Waking night £29.50 per hour

  • We are happy to accept payment via:
    - Option 1 with Aberdeenshire Council payment cards
    - Option 2 through Cornerstone


    Private clients are also welcome.

Potters Independent Living Ltd Reviews (10)

9.6

Potters Independent Living Ltd has a Review Score of 9.6 (9.624) out of 10, based on 10 reviews in the last 2 years. Over all time Potters Independent Living Ltd has 10 reviews.

Overall Experience

  • 8
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Review from C T (Daughter of Client) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Potters carers have been kind, respectful and show an interest in my dad's mental and physical welfare. They have been timely and always comment in daily diary which is informative for me. My dad appreciates local "lass" as she understands his "Danc" accent!
All good so far.

Reply from Alan McCartney, Business Development at Potters Independent Living Ltd

Thank you for the lovely review - it is a pleasure to help your family.


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Review from Cary C (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with the service we have received from Potters. My parents were very resistant to the idea of carers coming in but all the carers have been 1st class, kind, courteous, helpful and genuinely interested in them and caring towards them and they now really look forward to them coming
in. From my point of view, having been the point of contact for the company and the carers, the service has been extremely good, they keep in touch regularly and bend over backwards to help and accommodate your needs. I can't recommend highly enough.

Reply from Alan McCartney, Business Development Officer at Potters Independent Living Ltd

Thank you for the kind review, we are glad you are delighted with our service. It has been great to be able to help your Mum and Dad.


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Review from W U (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This is a relatively new company but one that should greatly help with the provision of care services in the Deeside and Donside areas. Some of the staff are fairly inexperienced and would benefit from some additional on-the-job training and shadowing but all were very pleasant and willing to help.

Reply from Alan McCartney, Business Development Officer at Potters Independent Living Ltd

Thank you for booking us to look after your Mum and Dad, during the brief two-week respite cover we provided for you and we appreciate your feedback. As a new company, we are always looking for ways to improve the service we provide. Our longer-term clients have regular care staff, who know the clients well. Due to the short duration of cover, added to the mix of carers who visited, it was more of a challenge. Moving forward, we take on board your feedback as we expand our business. We are also glad you found them all pleasant and willing to help.


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Review from Alison C (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and the care is excellent. The staff do everything that is asked of them and they are very reliable. Having a local company that can help out is such a relief since getting respite is very difficult.

Reply from Alan McCartney, Business Development Officer at Potters Independent Living Ltd

Hi Alison, thank you for your kind words, very much appreciated. It has been great to be able to help you out.


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Review from E F (Wife of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been dealing with Potters for care for my husband since July.
We are both extremely happy with the care that my husband has received from Potters. They are very friendly and listen to his needs etc.
Unfortunately, he has been taken to hospital, but they have kept in touch and are genuinely
interested.
There is nothing that is too much bother for them.
We hope that the company does well as they are very accommodating.

Reply from Alan McCartney, Business Development Officer at Potters Independent Living Ltd

Thank you for the kind words, very much appreciated.


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Review from Caroline E (Daughter of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have really appreciated the support and care from Potters. I am incredibly grateful for the carers that look after my mother. They are consistently reliable, kind, supportive, and trustworthy. The team goes above and beyond to ensure my mother's well-being, and their dedication is truly commendable.
I highly recommend their services to anyone in need of compassionate and professional care.

Reply from Alan McCartney, Business Development Officer at Potters Independent Living Ltd

Thank you for the kind words. Glad you found Potters to be helpful.


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Review from E M (Daughter of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is receiving care support from Potters Independent living. I can only praise the staff for their diligence and patience with my father. They not only quickly grasped my fathers routines and habits but were very willing to listened to my knowledge in respect of my father. They have therefore
fitted seamlessly into the pattern of care and the other agency team who with myself provide the ideal support for my father to enjoy life in and out of his home.

Reply from Alan McCartney, Business Development Officer at Potters Independent Living Ltd

Thank you for taking the time to review us. It is a pleasure to be able to help your family.


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Review from Phil G (Nephew of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care that Potters provide for my auntie. The team are professional, reliable, and compassionate. My auntie enjoys their visits and as a family, it's very comforting knowing she's getting a high level of professional support. Communication has been really excellent; they promptly
inform me of any issues or concerns. As a new agency, their high standard of care is impressive, and I highly recommend their services.
A massive thank you to the Potter team, for outstanding care and dedication.

Reply from Alan McCartney, Business Development Officer at Potters Independent Living Ltd

Thank you for the feedback - it has been great to be able to support your Aunt.


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Review from Margaret M (Daughter of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following on from a hospital visit, my dad required some additional help and support to continue living independently at home. Potters have been fantastic - this was unchartered waters for us and the help and information that we received from the initial meeting was invaluable. We are always kept up
to date with any information regarding my dad's care. The care itself is excellent and all of the carers make Dad feel comfortable especially his regular carer who goes out of her way to make him feel more like a 'friend' rather than a 'resident' which is wonderful to see.

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Review from Linda S (Daughter of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied and happy with the care my elderly mother has been receiving these past two months after falling and fracturing her shoulder. My partially sighted mother of almost 91 years really needed help, and most importantly she too is happy with the help she gets.

Reply from Alan McCartney, Potters Independent Living Ltd at Potters Independent Living Ltd

Thank you Linda for your kind words. It is our pleasure to be able to help your mum.


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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Potters Independent Living Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Potters Independent Living Ltd is calculated as follows: ( (47 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 58 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Potters Independent Living Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Meet the Team (1)

Alan

Alan

Job Title: Business Development Officer

Joined: 2024

With over 15 years of experience as a Senior Account Manager in the pharmaceutical industry, I have worked extensively with NHS customers in both Primary and Secondary care.


I am passionate about supporting customers and collaborating with our care team to ensure quality care is delivered to those in need.


Frequently Asked Questions about Potters Independent Living Ltd

What Type of Services does Potters Independent Living Ltd offer?

Potters Independent Living Ltd offers Home Care.

How many Carers does Potters Independent Living Ltd employ?

Potters Independent Living Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Potters Independent Living Ltd to verify any information. View our terms and conditions. Potters Independent Living Ltd has a Platinum Service – more info.