What Type of Services does Tile House Hub offer?

Tile House Hub offers Home Care.

How many Carers does Tile House Hub employ?

Tile House Hub employs 6 carers.

Tile House Hub, 34 Victoria Avenue, Shanklin, Isle of Wight PO37 6LS

8.0

Tile House Hub has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Tile House Hub has 1 review.

Order by:

Review from J H (Stepdaughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience

I cannot express enough my gratitude to all the staff involved with the care of my stepfather.
The care, attention to detail, empathy and kindness that we have recieved, each and every day, is invaluable to his health and wellbeing, physically and mentally. Enabling him to remain in his own home where

he so wants to be. Nothing is too much trouble, from taking phone calls from myself when I am worried about him, bringing him a lovely home cooked meal from the hub, or taking time to simply just have a chat with him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Tile House Hub is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 5.000 for Tile House Hub is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

The 5 points relating to the number of Positive Reviews for Tile House Hub is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.