Acorn 2 Oak Care Ltd

8 Dunlin Drive, Wymondham NR18 9FB
Submit a Review
10 11 Reviews
  • Acorn 2 Oak Care Ltd, Wymondham
Acorn 2 Oak Care is more than just a domiciliary care provider, it is a close-knit team dedicated to delivering the highest standard of care to clients. As a locally owned growing business, Acorn 2 Oak Care understands the importance of personalised care that goes beyond the ordinary. With a team of professional, qualified, and kind-hearted individuals, they strive to make a meaningful difference in the lives of those they support.

Philosophy: At the heart of the company is a belief in the power of compassionate care. They recognise that every individual is unique, with their own needs, preferences, and life stories. That's why they approach each client with genuine kindness, empathy, and respect. The goal is not just to meet their care needs but to enrich their lives with meaningful interactions and companionship.

Team: The team consists of dedicated professionals who are passionate about making a positive impact on the lives of others. With a small team, the company can ensure continuity of care and build strong relationships with both clients and their families.

Professionalism and qualifications: Acorn 2 Oak Care takes pride in maintaining the highest standards of professionalism. The team is fully qualified and undergoes rigorous training to ensure they have the skills and knowledge necessary to provide exceptional care. They are committed to continuous improvement and excellence in everything they do.

Acorn 2 Oak Care's commitment to excellence extends beyond the basics. They strive to anticipate the needs of clients, exceed their exceptions, and always go the extra mile to ensure their comfort and well-being. Whether it's a friendly smile, a listening ear, or a helping hand, they are dedicated to making each interaction a positive and uplifting experience.

Please do not hesitate to contact the team should you wish to find out more about their services.

Care Provided by Acorn 2 Oak Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Acorn 2 Oak Care Ltd
  • Person in charge
  • Nicola Weldon (Registered Care Manager)
  • Admission Criteria
    • At present we are unable to support adults or children with learning disabilities.

Funding & Fees Guide for Acorn 2 Oak Care Ltd

  • Prices
  • Our fees start at £25.00 per hour.
    We charge travel time if care is required outside of Wymondham, please contact us for further details.


  • If you require visits that are less than an hour, please contact us and we will try to assist you with this.


10

Acorn 2 Oak Care Ltd has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Acorn 2 Oak Care Ltd has 11 reviews.

Overall Experience

  • 11
  • 0
  • 0
  • 0
  • 0

Date Published

11
1
8
11
0
Overall Experience  Overall Experience 5.0 out of 5

Acorn 2 Oak Care are fantastic with my mum. The carers are so kind and attentive, always making sure she's comfortable and happy. They're not just there to help with practical tasks like getting her ready in the mornings or preparing her meals, they also take the time to chat with her, which really
brightens her day.
The care manager is amazing as well. She's approachable, caring, and clearly passionate about making sure everything is just right. She goes above and beyond to match the perfect carers to my mum and is always available if we have any questions or concerns. With the online care notes system, it's so reassuring to stay updated and know Mum is in safe hands. I couldn't ask for more and would highly recommend Acorn 2 Oak Care to anyone.
Thank you once again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We were very specific in the type and quality of support we needed for our family unit at home - the manager and her team exceeded any expectations we might have had.
Highly professional and dedicated to providing and recognising the value of 'care' on so many levels - always there to support quietly
- sympathetically - expertly.
Intuitively capable of assessing the immediacy of any given situation and reacting appropriately whilst recognising the value of long-term reinforcement for good and safe practices.
Our family is complete because of the manager and her team.

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Thank you for your kind words, I really appreciate the time you have taken to write this. It was an absolute pleasure and an honour to spend time with you all and I would like to 'thank you' for choosing us as your provider in what was a very sad time for you all. You made us feel welcome, comfortable and valued and this is really appreciated. I wish you all the very best and every happiness in life. Once again, thank you, it was an honour.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Acorn 2 Oak Care Limited are an excellent care provider. They have been supporting my mother since my father died suddenly last October. I was a bit worried at first, as I had no experience of care services and no recommendations. I have found the care workers to be hardworking, honest, kind and nothing
has been too much trouble. When my mother had a fall and came out of hospital the manager went the extra mile to check on my mother on her way home and make her meals. I know if I am at all worried about anything, I can text the manager and she responds very quickly and professionally. I highly recommend this care service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Acorn 2 Oak Care Limited. What an outstanding service.
They provide a very professional, quality service, with a high level of care soundly built upon knowledge, training and experience.
We have always found them to be kind, caring, generous and supportive, always willing to go the extra mile.
The
team have an upbeat, enthusiastic, yet sensitive and skilful approach.
We consider the team to be totally honest and very reliable, with two-way communication and I feel they respond to individual needs, rather than one approach fits all.
They have always been fully committed to wellbeing and safety.
We have the greatest confidence in them and wholeheartedly recommend this service.

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Thank you for your very kind words, your daughter is an absolute delight to support, we all enjoy her company, charm and good sense of fun. She is a remarkable young lady and a real pleasure to spend time with. Thank you for taking the time to write us such a lovely review, we really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We used Acorn 2 Oak Care to look after Mum when she came out of hospital until she managed without care. My mum, brother and I found the manager and her team to go above and beyond, nothing was too much trouble which we found really refreshing. The care team were responsive to Mum's needs, showed compassion,
kindness and always treated her with dignity and respect. The care delivered was person-centred and very flexible. The team were always happy to accommodate us at a moment's notice which we found extremely useful. As well as supporting Mum with her personal care needs, they kept her safe at home prepared hot meals and sandwiches, ensured Mum had drinks to hand when needed and when her stocks were low, would pop to the shops on their way to visit Mum. The care team also looked after our 2 dogs and would often take them for a walk as well as check that they had food and water.
I have no hesitation in recommending Acorn 2 Oak as the service they provided was outstanding.

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Thank you for taking the time to write a review for us. Your mum was a delight to support, she was always friendly, chatty and made the team very welcome. The dogs were a delight too and great fun to take out for a walk - they loved it, especially the treats when they got back home! Once again, thank you for taking the time to write a review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have used various care agencies to support us in caring for our daughter, so our review is based not only on this care provider but in comparison with other care providers we have used.
We find all aspects of this care provider excellent particularly in the most important aspect which is matching
carers with our daughter.
In this present climate with a shortage of carers it would be so easy to send just anyone but this is not the practice with this provider.
Also excellent communication and administration should be a given and is in this case.

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Thank you for your kind words. I am really pleased we are providing an excellent standard of care to your daughter. Your daughter is a pleasure to support and the team really appreciate and enjoy their time with her. Thank you once again for taking the time to write this review, we really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The manager provided the most professional and caring service. It was so hard to initially pass across the responsibility of the care for my mum, but I could not have asked for a better service in how she was looked after, and how we were kept informed on all areas of the care provided.
Even when the
care was transferred to meet more complex medical needs, she was adding extra value to her service above and beyond normal expectations.
Thank you.

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Sorry for not responding earlier. Thank you for your kind words, your mum was a lovely lady to support and we miss not visiting her. She was great company, a joy to spend time with and will always be remembered with great fondness. All the best and, once again, thank you not only for writing us a lovely review but also for using our services to support such a wonderful person.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I really can't recommend Acorn 2 Oak Care Limited highly enough. The team were wonderful in providing both reliable regular and also emergency support at home for my father; I was especially grateful for the care the team provided as I live over 2 hours away. The team were always very approachable and
friendly, with nothing too much to ask or too difficult to do. My father was initially reluctant to accept his need for support at home and the team found shared interests to gain his trust and engage with him. The support was delivered in a friendly way, with some much-needed direction and reassurance if he was hesitant in going to a GP appointment. The team were excellent in keeping in contact with me and letting me know if either anything in his living arrangements or health had changed between my visits and/or if he needed anything. Working with Acorn 2 Oak Care really put my mind at rest. Thank you for your great service.

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Thank you for your very kind words. Your father was an absolute pleasure to support and a true gentleman. We miss not visiting him and we remember him with great fondness. When I pass his road, I always have a smile. I hope you are keeping well. Once again, thank you for taking the time to write a review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend strongly enough the services my mother recieved from Acorn 2 Oak Care Services. It was a very troubled time for my mother and the family following a serious hospital stay that left my mother with minimal mobility and delirium. The team were so kind and careful of my mother's needs,
looking after her personal care, meals and prompting her to remember take her medication. Time was always taken to ensure everything was just as my mother would want things, always done with care, kindness and attention detail. I really knew my mother was safe in their care. The communication to me was always prompt and clear about anything my mother might need re food, household supplies or any queries about her general health. I cannot thank them enough or recommend them enough. An excellent service! I know my mother wholeheartedly thinks the same. Thank you.

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Thank you for your kind words. Your mum was an absolute delight to support and we thoroughly enjoyed her company, wisdom and fabulous conversation, a very kind, thoughtful and caring woman. Thank you for choosing our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The manager was professional, friendly, knowledgeable and prompt in dealing with my enquiry about domiciliary care for my elderly dad. Her person-centred and intuitive approach to care planning meant that she was adept at identifying my dad’s care needs and negotiating these in a way that enabled him
to be fully in control of his care plan. Imaginative and flexible, nothing was ever too much trouble and the manager adapted to my dad’s varying needs on a daily basis. Never in a rush, she always did a thorough job and took the time to get to know and interact with my dad. Although initially a reluctant care-receiver, my dad quickly came to highly value her service and see it as a way to remain independent and in control of his own life rather than as having to be reliant on someone else. Her compassion, patience, sense of humour and attitude led to my dad looking forward to her visits and he would always refer to her as a ‘lovely girl’, which was high praise indeed from him!

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Thank you for your kind words. We enjoyed supporting your dad and it is lovely to hear that he not only found our service useful, but also enjoyed our company - makes all the difference and so important. Once again, thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Acorn 2 Oak Care - the registered care manager and her team looked after my Mum's care prior to her passing in September 2023. Mum couldn't have wanted for better care. They looked after all aspects of Mum's needs and much more besides. Nothing was too much trouble and as her condition worsened they
were there for her - helping with arrangements for equipment, healthcare professionals visiting and they were flexible to her needs - always. It was a concern when Mum started to need help but we needn't have worried, she was so happy with the team caring for her and they went over and well above what was required - they were always professional but always genuinely caring. So impressive. Thank you so much Registered Care Manager and everyone who cared for Mum.

Reply from Nicola Weldon, Registered Care Manager at Acorn 2 Oak Care Ltd

Thank you Steven for your kind words. Your mum was a joy to support and I know all our team really enjoyed not only supporting mum but also her company, she was a legend and will be remembered by us all. Thank you for choosing our services at Acorn 2 Oak Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Acorn 2 Oak Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Acorn 2 Oak Care Ltd is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acorn 2 Oak Care Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (3)

Nicola

Nicola Weldon

Job Title: Registered Care Manager

Joined: 2008

Welcome to our profile!


For the past 18 years, I have been delivering professional homecare services and supporting many individuals, from those who require minimal support to those with far more complex health/physical conditions. I always strive to improve and develop my knowledge, skills and practices and I strongly believe that everyone has the right to be treated fairly, with kindness, dignity and respect, everyone counts on us. I am committed to delivering high-quality person-centred care and with my experience in the care sector, as well as acquiring City & Guilds Diploma Level 5 in Health & Social Care Management, you can be assured of our professionalism and commitment to our clients. I am registered with the Care Quality Commission, a member of the Homecare Association and a Dignity in Care Champion.


I created Acorn 2 Oak Care in August 2022 and due to our success and growth, registered with the Care Quality Commission in January 2024. Being registered allowed us to expand our services to include personal care, support with medication, nutrition and hydration. We have grown our client base and only employ carers who have the willingness and aptitude to be good carers and to actually care for those we support. I have long-standing clients who have joined Acorn 2 Oak Care who I personally support and these clients have been with me for over 8 years and 16 years respectively which is quite an achievement.


As you can see from our services, we only tend to offer 60-minute visits. This is because we do not feel it appropriate to 'rush' people with getting up, washed, dressed and ready for their day. People need a little time. If you would like a visit that is less than an hour because you feel you do not need a 60-minute visit, please do not hesitate to contact and we will always try to accommodate you, especially if it is a lunch, medication or wellbeing check. We try to be as flexible as we can be with our clients.


When I am not at work, I have a full life, I enjoy running (especially the park run on a Saturday morning), the gym, my pets and, last but not least, spending time with my family and friends. I like the odd jigsaw too! I also work alongside the Norfolk Shared Lives Scheme (PSS) which supports adults with learning disabilities, I have been with this scheme for over 9 years which is a great honour.


If you would like an informal chat, a visit or would like to pop into our office for a coffee, please get in touch.


Thank you for taking the time to read our profile.
Nicola.


Bethanie

Bethanie Barnes

Job Title: Community Carer

Joined: 2024

Hello! Thank you for taking the time to read about our company and also my profile.


My name is Bethanie, I joined Acorn to Oak at the end of June 2024 but am not entirely new to care. My dad and step-mum support adults with learning disabilities through the PSS shared lives scheme and I have spent a considerable amount of time socialising with various people of all abilities and ages. The reason I decided to venture into the care world was because I could see first-hand the difference good care makes and how people can flourish in life with a little support. I will always be the one trying to put a smile on everybody's face.


In my spare time, you may see me running around Wymondham with Wymondham AC (the local running club). I like to aim high - I completed my first Marathon this year in London and, don't like to show off, but with a very good time. If I don’t have my running shoes on, you will find me with a paintbrush in hand getting stuck into the renovations on my new barn conversion home project and tackling all sorts of new projects! I am quite the DIY give-it-a-go person.


If you choose Acorn 2 Oak Care as your care provider, I know you will get the very best of care and you will also have support from people who will bring an abundance of warmth and a friendly nature to their role. My role within Acorn 2 Oak Care is to support Nicola and our care team with delivering person-centred care to our valued customers.


Thank you for taking the time to read my profile and I hope to get to meet you in the future.


Emily

Emily Elwin

Job Title: Community Carer/Care Coordinator

Joined: 2023

Hello! I am relatively new to the care sector in comparison to others but I absolutely love it. I worked for 15 years in the private business sector and decided to have a career change once I had my two daughters. I 'fell' into care as it was not something that I thought of doing, however, the opportunity came up for me to support a young adult with learning disabilities and instantly felt I had found my vocation. I feel that care is not a 'job' but a vocation, when I go out to support people, I am supporting them to live the best life they can in the comfort of their own home.


I was offered an opportunity to work with Acorn 2 Oak Care and since I have been working as part of the team, I have gained experience, qualifications and opportunities that have helped me grow as a person and have a deeper empathy and understanding for the challenges that people face on a day-to-day basis that, otherwise, I may not have known or recognised. Since joining Acorn 2 Oak Care, I have progressed and am now the Care Coordinator. It is my responsibility to match the carers with our clients, carry out customer surveys to make sure we are providing an excellent service to our clients, compile the weekly rota and monitor the care team.


In life, I am busy being a mum, wife, housekeeper and just balancing the day-to-day challenges that being all these things brings. I wouldn't change it for the world though!


Thank you for taking the time to read my profile.


Frequently Asked Questions about Acorn 2 Oak Care Ltd

What Type of Services does Acorn 2 Oak Care Ltd offer?

Acorn 2 Oak Care Ltd offers Home Care.

How many Carers does Acorn 2 Oak Care Ltd employ?

Acorn 2 Oak Care Ltd employs 4 carers.