Alexandra House Support Services Ltd Reviews (1)
Alexandra House Support Services Ltd has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years. Over all time Alexandra House Support Services Ltd has 1 review.
Review from Jan N (Wife of Client) published on 9 August 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
From day one until my husband
Won't detail all that went wrong other than to say I would never recommend Alexander House to anyone.
Carers were pleasant (excludes manageress) so I have given 4 star.
Care/support, have given two, that's because the carers, even those who were not trained did try their best but trying was not good enough when my husband was in tremendous pain, sometimes hallucinating or very confused, often had to try and instruct some carers what to do and how to do it.
Reply from Tia Hulson, Manager / Director at Alexandra House Support Services Ltd
I would like to first extend my sincere condolences to you and your family. I am grateful to you for this review as we always use feedback to improve our services. We do however ask that when reviews are posted, they must be accurate and that consideration is given to the contents so that they are not perceived as a defamation of character. Our team of support staff are trained are NOT Nursing Care staff. Pain management is a Nursing care matter and only qualified nurses can deal with such matters. Support staff are often mistaken for nursing staff, but the two roles are distinctively separate, and one cannot be confused for the other. I appreciate you found the care staff to be respectful and helpful; this reinforces what the organisation strives to achieve. It would have been helpful to hear about the issues you refrained from mentioning and if you wish for me to organise a meeting at your convenience to discuss your concerns further, I would be more than open to this.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 2.0 (2.000) out of 10 for Alexandra House Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.000 for Alexandra House Support Services Ltd is calculated as follows: ( (1 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alexandra House Support Services Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.