Bluebird Care (Guildford, Godalming and Surrey Health)

Lion House, 147 Oriental Road, Woking GU22 8AR
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9.6 7 Reviews
  • Bluebird Care (Guildford, Godalming and Surrey Health), Woking
Bluebird Care Guildford, Godalming and Surrey Heath are Home & Live-in Care providers. The team help people live their best life, in their own home, no matter their age, ability, health or state of mind.

With kindness and compassion, the highly trained and trusted team deliver tailored care and support for all needs from companionship through to complex heath requirements.

When the time comes that you or your loved ones in need of additional care and support, you'll want to ensure you select the best possible option; one that is right for you and your family and the unique situation you find yourselves in.

The team listen to your individual needs and create a care plan that is bespoke to you. They work with you to devise an appropriate care plan and regularly check this to ensure you receive the best possible service.

Bluebird Care Guildford, Godalming and Surrey Heath can provide care ranging from 30 minutes right up to 24 hour live in support.

Areas covered, Woking, Surrey Heath, Guildford, Godalming, Haslemere, Cranleigh, Farnham and Camberley.

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Care Provided by Bluebird Care (Guildford, Godalming and Surrey Health)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kerry Clarke (Owner)

Funding & Fees Guide for Bluebird Care (Guildford, Godalming and Surrey Health)

  • Prices

  • From £28.99

Bluebird Care (Guildford, Godalming and Surrey Health) Reviews (7)

9.6

Bluebird Care (Guildford, Godalming and Surrey Health) has a Review Score of 9.6 (9.625) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care (Guildford, Godalming and Surrey Health) has 7 reviews.

Overall Experience

  • 6
  • 1
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Review from J R (Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the carers - both in their attitude and the work.
I look forward to them arriving and find them friendly and obliging.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

It's always lovely to hear that our care professionals are making a positive difference in our customer's lives and that their visits are looked forward to. I know our team will be delighted to hear your feedback. Thank you so much for taking the time to write us a review.


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Review from Patrick H (Son of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided care for my 97 year old mother who expressed her gratitude to me for the exceptional care provided by 3 staff members in particular. Their dedication has made a positive difference to my mother. I would also like to thank another staff member who is very proactive and at short
notice arranged overnight care when needed.

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Review from L S (Wife of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first contact with Bluebird Care, we were impressed by their efficiency, empathy and professionalism. The carers themselves are lovely and provide a service to my husband which not only meets his physical but also emotional needs. They are warm and friendly and perform their tasks brilliantly
while always being prepared to go the extra mile. They are backed up by a service which I cannot fault. We are given a weekly schedule in advance and if any change becomes necessary, we are notified of this also well in advance. My husband has a core group of four carers so that even in the event of sickness or holiday, he will always know the carer coming to him. There are regular reviews of the service so if there were any problems they could be addressed and my daughters, who live a distance away, appreciate the fact that they can have access to the carers' notes online. I have found both the carers and management very supportive and the management very accessible.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you for your detailed and positive feedback on your experience with us. It's heartening to learn that your husband's care requirements, both physical and emotional, are being fulfilled and that our care team is positively affecting not just his everyday life but also that of his family. I would also like to express gratitude for your generous comments about the management team; we are committed to delivering a premium service to our clients with communication being a fundamental aspect of our customers journey.


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Review from D M (Godson of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care look after my godfather and they have been nothing but exceptional. It's so lovely knowing that he is looked after so well and reassuring for me. From initial meeting with office staff through to the carers who support him. I know he adores them all and feels supported.
Can't recommend
Bluebird Care highly enough.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

What a lovely review and thank you for taking the time to express your thoughts. We love to hear how our clients feel supported and that our care teams are offering exemplary care. Our office and care teams work closely to support one another, making sure that our client's needs are always monitored and catered for. Thank you again for such kind words.


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Review from Angela P (Friend of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have engaged Bluebird Care to care for a good friend and they have been absolutely fantastic. The carers are delightful and very caring. However, special mention must be made of two staff members in particular. There have been many challenges to overcome and these staff members are always at the
end of the phone and always offer help and possible solutions. They have never let us down when we require help and advice. They are an absolute godsend and we couldn't manage without them. Thank you so much.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you so much for such a wonderful review, we are so happy to hear that our care team are performing to the highest standards. I'm also truly grateful for your praise of the office team, a team that's often overlooked but performs a vital role in providing consistent and quality care to our customers.


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Review from J G (Friend of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is suffering from lack of mobility and her life has become very much easier and happier now that she receives daily visits from Bluebird Care. The carers are punctual, kind and caring. The whole team at Bluebird Care are extremely helpful and my friend really looks forward to the daily visits.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you so much for the review, it's wonderful to hear that our care team are making a positive difference to your friend. Our customers' needs and wellbeing are our number one priority, it's really lovely to know our values are being recognised and appreciated. Thank you.


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Review from H S (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant young lady attended my mother while I had two weeks respite.
My mother - who has vascular dementia - clearly felt safe and secure with her. I was sorry to see her leave and would be absolutely delighted if in the coming months she could look after my mother again.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you so much for taking the time out to review our services, we're delighted to hear your mother got on well with our carer. Thank you for trusting Bluebird Care Guildford, Godalming and Surrey Heath in providing care for your mother. Kind regards


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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Bluebird Care (Guildford, Godalming and Surrey Health) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Bluebird Care (Guildford, Godalming and Surrey Health) is calculated as follows: ( (37 Excellents x 5) + (3 Goods x 4) ) ÷ 40 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care (Guildford, Godalming and Surrey Health) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Lloyd

Lloyd Clarke

Job Title: Director

Joined: 2022

Lloyd, Having spent many years in the property industry, “I have seen the upheaval and upset caused by people having to move out of their family homes due to struggling with day-to-day tasks. The ability to help our customers stay at home in a place where they feel safe and comfortable is our priority.


Our care team is trained to the highest standards, enabling us to provide our customers with premium quality care.


Kerry

Kerry Clarke

Job Title: Director

Joined: 2022

Kerry's expertise in office management and operations plays a crucial role in the seamless daily functioning of the business. Her meticulous attention to detail and unwavering determination ensure that our team is consistently well-trained and prepared for any situation.


Frequently Asked Questions about Bluebird Care (Guildford, Godalming and Surrey Health)

What Type of Services does Bluebird Care (Guildford, Godalming and Surrey Health) offer?

Bluebird Care (Guildford, Godalming and Surrey Health) offers Home Care & Nursing Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care (Guildford, Godalming and Surrey Health) to verify any information. View our terms and conditions. Bluebird Care (Guildford, Godalming and Surrey Health) has a Platinum Service – more info.