Kayden Care

269 Worsley Bridge Road, Beckenham BR3 1RW
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9.7 7 Reviews
  • Kayden Care, Beckenham
Kayden Care recognises that dignity, independence and safety are what matters most to you and your loved once. That is why they call their carers 'enablers' as that is exactly what is done. As an outcome based service, it is all about supporting you to live the best life you want from the comfort and familiar surroundings of your own home and community. Kayden Care carers/enablers support you in maintaining your independence and safety by providing the support you need to be active in your everyday tasks and activities at home and in your community.

Support to cook a healthy meal, attend church, go to the supermarket, do the laundry, clean the home, take care of your pet, take your dog for a walk, ensure you have the right medication at the right time to support to have a shower, to wash your hair to getting dressed. Whatever it is that you are finding difficulty with, your enabler from Kayden Care will support you to make it happen. They also know that companionship, engagement is important to you. Kayden care enablers/carers are chosen because they are caring and genuinely interested in people. They are people who love to help others and value everyone's story.

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Care Provided by Kayden Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care At My Home Ltd
  • Person in charge
  • Soshana Austin (Registered Manager & Managing Director)
  • Admission Criteria
    • We provide support and care to those with special needs, health need and the elderly.

Funding & Fees Guide for Kayden Care

  • Prices

  • Our bespoke packages are tailored to each clients needs. Our price per hour of care starts at £30.00.

Kayden Care Reviews (7)

9.7

Kayden Care has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Kayden Care has 7 reviews.

Overall Experience

  • 7
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Review from Jane H (Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience actually dates back to November 2024 but it was only after the winter break that I took over responsibility for negotiating the nature, amount and organisation of the service provided.
I have been really impressed by the flexibility and creativity of those who have supported me. The
aim has always been to work towards my independence and more recently the amount and nature of support has changed and reduced but I have continued to feel the genuine concern for my welfare and progress.
I have already mentioned the company to friends and I would have no hesitation in recommending the service more widely if asked.

Reply from Soshana Austin, Registered Manager at Kayden Care

Thank you, we are happy that you have got your confidence back to take an active role once more in living the life you want. Our success is when you realise your outcomes. As we are fully person-centred, we do need to be able to have the flexibility to adapt as our independence evolves. Our service is designed to respond to your needs, adjusting as we go. Thank you for recommending us to your friends. Best regards.


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Review from R A (Mother of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been extremely supportive with my son's care. The main carer provided by the agency has been fantastic.
The company always provides cover when the carer is off or on leave.
They value my son's dignity and independence which is wonderful to see. Nothing is ever too much for them.

Reply from Soshana Austin, Registered Manager at Kayden Care

Thank you for your kind words. Working with your son and planning for his future needs is something we are very committed to. We believe in him living his best version and up for supporting him in his changing needs.


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Review from R H (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Kayden Care around a month ago to get support for my mother who was recently hospitalised with depression and anxiety, causing uncontrolled movements and frailty. We have been delighted with the care my mother has received, which has been tailored and sensitive. Our goal for care support
was to get her eating well, getting out, and generally becoming more independent. My mum really likes everyone she has met, and really appreciates the support. We have been impressed with the responsiveness, empathy, and flexible approach to care. It feels like we are getting precisely what my mother needs and the level/detail of communication has been fantastic. I feel really fortunate that we found Kayden Care.

Reply from Soshana Austin, Registered Manager at Kayden Care

Thank you for choosing us and your kind words. Supporting your mum achieve her outcomes is something her whole team is committed to and celebrates as we reach milestones.


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Review from Diana C (Daughter of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family with our elderly mum suffering from dementia and living on her own, we have existing care in place for her morning and lunchtime routines, however with mum's decreasing mobility and advancing dementia we required additional support and peace of mind with evening care. Following a chat and
assessment on the phone and at mum's home, this enabled us as a family to make informed decisions about the care that would work for mum. The team have made a great start getting to know mum and have been extremely helpful aiding her evening meal as well as getting her ready for bed and making sure she is comfortable and safe. Although we have only just started using Care At My Home team, the care givers are all kind and supportive of mum and are responsive to her needs which has already made a huge difference to her evening routine as well as valuable peace of mind for the family. The app means we can keep in touch on a daily basis and answer any questions immediately.

Reply from Soshana Austin, Registered at Kayden Care

Even though it has only been a couple of weeks of providing support to your mum, her team of carers are understanding her needs and finding ways to keep her engaged whilst they are with her. Please do let us know what more we can do and I know the team are grateful for the ease of communication with the family on how to meet needs.


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Review from C C (Son of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and team have been looking after my mum and dad for 6 months. My dad has quite advanced Parkinson's disease and my mum has been struggling with a broken hip. They have been great - always on time, go over and above and available last minute for emergencies - thank you.

Reply from Soshana Austin, Registered at Kayden Care

Thank you. It has been an honour to support your parent's during their times of need. We are happy that our service can adjust to emergencies and flexible to be responsive to changing needs.


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Review from Menaka d (Friend of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend at least once a week and therefore I am in a position to have observed the care given by her carers first hand. The support from her carers was excellent and always delivered with a smile. The carers were responsive to their client's change in moods, was attentive to all her needs,
nothing seemed too difficult to manage. Every aspect of my friend's care was met including administration of medication and serving meals, snacks and drinks and getting her ready for bed in a timely way.
The atmosphere was relaxed and friendly around my friend. The carers were able to persuade her to participate in activities such as playing cards even when my friend felt less inclined to do so. They never pushed an issue, just got round my friend, which demonstrated certain important skills needed to do the job well.
I was very impressed overall and would have no hesitation in recommending the care agency to my friends and family, which I have done on several instances.

Reply from Soshana Austin, Registered Manager at Kayden Care

Thank you for sharing your observations. It is very important that our clients are enabled to continue to participate in activities that they enjoy. I will definitely share your review with her care team.


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Review from David L (Mother of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a breath of fresh air! When my mother needed help I was worried for her as like so many others I had heard too many bad stories, carers only being at the property for 15 minutes, no real care taken, and no engagement with the patient. Care at my home breaks that myth. My mother started off last
year with 3 1 hour visits a week to help her with her medication and a little company now it is up to 1 1/2 hours a day Monday to Friday where they also help mum with her lunch. The staff are absolutely fabulous they care, nothing is too much trouble, they are friendly, they engage with my mum, they are patient and all round good people.
The management of this company is truly professional and I get updates on a regular basis with 1 to 1 meetings and regular reviews as to the amount of care given versus the care needed. As a manager myself, I can see that the company has a strong caring ethos which can only be passed down from the directors.
Finally, the app is great it keeps me up to date.

Reply from Soshana Austin, Registered at Kayden Care

Thank you for your kind words. It is a pleasure supporting your mom. Her care team looks forward to visiting and supporting her with her meal preparation medication and support with family living activities. Thank you for giving us this opportunity.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Kayden Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Kayden Care is calculated as follows: ( (40 Excellents x 5) ) ÷ 40 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kayden Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (5)

Soshana

Soshana Austin

Job Title: Registered Manager & Managing Director

Joined: 2023

Soshana was inspired to start Care At My Home to enable the provision of the care she wanted for her son and her mother and what she would have liked her father to have had. For the last 18 years, Soshana has predominantly got her experience as an advocate for her son Kayden who has profound learning difficulties, ASD & Down syndrome.


Having strived for years to find carers who would look to improve Kayden's quality of life and not just meet his basic needs, it is now the foundation of the service offered at Care At My Home.


Rachel

Rachel White

Job Title: Clinical, Medication & Training Lead

Joined: 2023

After over 35 years of general practice, Rachel has seen good and bad care in the community. Rachel wants to share her experience as a GP in improving care in the community with a commitment to help reduce hospital admittance.


Rachel believes that with good care, provided at home, and supported by knowledge of the service user, our care partners can work to ensure that home and local community life is protected.


Gary

Gary Austin

Job Title: Director Finance, HSE & IT

Joined: 2023

Gary has over 25 years of project management and business consultancy experience in different regulated industries.


He also has a son with special needs and he has over 17 years of experience in providing care, as well as managing care.


Neerajana

Neerajana Dhatariya

Job Title: Safeguarding Lead

Joined: 2023

Neerajan has over 30 years of experience as a General Practitioner in the community. She is the Registered Manager at her GP practice in Dartford. She understands and appreciates the positive value of good care in the community towards providing better outcomes. She plays a central role in shaping how care is delivered and building connections with the other health and social care providers within the communities we work in.


Kayden

Kayden Austin

Job Title: Care & Quality Lead

Joined: 2023

Kayden may be "nonverbal" but he is a great assessor of care.


Frequently Asked Questions about Kayden Care

What Type of Services does Kayden Care offer?

Kayden Care offers Home Care.

How many Carers does Kayden Care employ?

Kayden Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kayden Care to verify any information. View our terms and conditions. Kayden Care has a Platinum Service – more info.