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Spring Success Home Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Spring Success Home Care Ltd has 2 reviews.
Review from Marcus S (Son of Client) published on 23 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Success Odiase, Director/ RM at Spring Success Home Care Ltd
Thank you so much for your kind and thoughtful words. It means the world to us that you felt your mum was well cared for and that our carers were able to make a positive difference in her life. We are truly grateful for your trust and are humbled by your recommendation. Our team is dedicated to providing the best care possible, and knowing that we could meet your mum's needs in such a meaningful way is the greatest reward. Thank you again for allowing us to be a part of her care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pius E (Client) published on 28 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Success Odiase, Director/ RM at Spring Success Home Care Ltd
Thank you so much for your kind review. We are pleased to know we could support you appropriately. Most grateful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Spring Success Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Spring Success Home Care Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Spring Success Home Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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