Alcedo Care South Liverpool

Unit 5 International Business Park, DeHavilland Drive, Liverpool L24 8RN
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9.9 10 Reviews
  • Alcedo Care South Liverpool, Liverpool
Alcedo Care South Liverpool provides home care services for people of all ages and conditions across the South Liverpool area.

High-quality, reliable home care is provided by a team of experienced and skilled carers, who are always perfectly matched to the needs of each client. Nurse-led care is available for people with even the most complex medical conditions.

Home care services are varied and always bespoke to each client's needs. Services include companionship, personal care, medication assistance, dementia care and much more. whether you need a few hours a week or full-time live-in care, Alcedo Care can find the right package of care for you.

Care Provided by Alcedo Care South Liverpool

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Karen Siddeley (Senior Registered Manager)

Funding & Fees Guide for Alcedo Care South Liverpool

  • Prices
  • Our fees start from £28 per half hour and £32 per hour.


  • Please contact the branch for more information on fees and funding.


Alcedo Care South Liverpool Reviews (10)

9.9

Alcedo Care South Liverpool has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Alcedo Care South Liverpool has 10 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My sister and I are delighted with the care provided by the team at Alcedo for our mother.
Mum is 94 and lives independently but with some mobility issues.
The carers attend promptly morning and late evening. They engage with Mum and are always friendly, caring and supportive, they have a little clean
around too, even though that is beyond our expectations.
I have recommended them to a friend of ours whose mum is in a similar situation and he is also extremely impressed with their services.
I cannot recommend them highly enough for the attention to detail, and great peace of mind it gives us knowing mum is under their care when we are not available.

Reply from Lucy Deighton, Operations Manager at Alcedo Care South Liverpool

Thank you so much for your wonderful review. We are truly delighted to hear that you and your sister are happy with the care and support our team provides for your mum. Ensuring she feels comfortable, safe, and well cared for is our top priority, and it's heartwarming to know that our carers are making a positive difference in her daily life. Your kind words about their friendliness, dedication, and attention to detail mean the world to us. Going the extra mile is part of what we do, and we're pleased that their efforts are giving you peace of mind. We also sincerely appreciate your recommendation to a friend-it's the highest compliment we could receive. Thank you for your trust and support.


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Overall Experience  Overall Experience 5.0 out of 5

I was recommended to Alcedo Care by client relatives I know well. The care from start to finish has been excellent. The lady who undertook the initial assessment was brilliant. She knew her role inside and out and knew what was required for Mum's needs. We initially started with a morning call to help
with breakfast and tablets but this has now increased to a lunchtime call.
The care staff have been excellent, and I cannot fault them. They arrive when they say going to and are professional throughout. Mum has taken a particular liking to two of them who are really patient with Mum. They make sure she eats her breakfast and make her a hot lunch. Mum forgets to eat unless prompted. They sit with her and chat, giving Mum some company whilst making sure she eats and drinks.
Many thanks to all the staff who have allowed me to retake the role of a son again, safe in the knowledge she is being professionally cared for.

Reply from Lucy Deighton, Operations Manager at Alcedo Care South Liverpool

Thank you so much for taking the time to share your wonderful feedback. It truly means the world to us to know that your experience with Alcedo Care has been so positive. We are delighted that from the initial assessment to ongoing care, you have felt supported and reassured. Our team is dedicated to providing compassionate, professional, and person-centred care, so it is heartwarming to hear that your mum has formed a bond with her carers and that they are making such a meaningful difference in her daily life. Knowing that our care has allowed you to focus on being a son again is incredibly rewarding for us. Your kind words will be shared with our entire team, and we are grateful for the trust you have placed in us.


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Overall Experience  Overall Experience 5.0 out of 5

I love the ladies who come, they are so good to me. I really enjoy their company. So kind and caring. If I have a problem it is sorted out straight away by the office staff.

Reply from Jessica Armand, Operations Manager at Alcedo Care South Liverpool

Thank you for your kind words. I have passed your feedback onto our office staff and carers.


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Overall Experience  Overall Experience 5.0 out of 5

I used Alcedo for my mum. The peace of mind given to me from the initial phone call was outstanding, professional, reassuring and very caring.
I had to extend the care at extremely short notice but the care assessor sorted it without hesitation.
The care Mum received from each and every care worker
was second to none, they made Mum feel at ease and very safe. They chatted, were polite, kind, caring and extremely professional at all times. The report notes were comprehensive.
I had a little worry over Mum but after a very quick email to the care assessor this was sorted immediately I was left feeling very much at ease. Nothing was too much trouble.
Mum isn't the easiest of ladies to care for so a massive thanks goes to each and every one of them, they're all angels. A special thanks to the field care supervisor who Mum really took to.
I won't hesitate to give you all the highest of recommendations and wouldn't hesitate to call should I need care for Mum again.
Thank you from the bottom of my heart.

Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool

Thank you so much for your kind review. It was an absolute pleasure to be able to support your mum and we look forward to being able to help you again in the future if needed. I have passed your thanks on to the staff who are happy to know the care and support was helpful.


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Overall Experience  Overall Experience 5.0 out of 5

My review is based on observations and frequent visits and reading notes daily.
The care provided is excellent. The service user is treated with care, kindness and patience at all times. I can only give great praise to all the staff of Alcedo Care who visit four times a day.

Reply from Andrew Boardman, Director at Alcedo Care South Liverpool

Thank you so much for your review, your comments are really appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My son is 2-1 and at all times have felt assured by the staff that have taken him out. Staff who have taken him have always checked his notes and are aware of his risks. Staff have always treated him with respect and dignity and understanding.

Reply from Andrew Boardman, Director at Alcedo Care South Liverpool

All the staff really enjoy working with your son and thank you so much for your comments.


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Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care I am receiving. Staff are kind and compassionate towards me. Carer supports me in the community and pushes me to better myself.

Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool

Thank you for taking the time to review the service that you are receiving from Alcedo Care. I will forward your kind words on to the team and am delighted to know that the support of the carers is making such a difference to you.


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Overall Experience  Overall Experience 5.0 out of 5

When I ask the carers to support me with anything, nothing is a problem.
Alcedo carers support me to stay in my own home independently.
All the girls are nice and friendly.

Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool

Thank you for taking the time to complete your kind review. We are very happy to be able to support you and assist you to remain independent in your own home.


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Overall Experience  Overall Experience 5.0 out of 5

Can't fault Alcedo Care South, they go above and beyond with what they do. Nothing is too much trouble, the staff are all very friendly, any issues and the management are on to it straight away with solving the problem out, I would recommend this company.

Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool

Thank you for your kind review which is very much appreciated. We're delighted that you're happy with the quality of service you're receiving.


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Overall Experience  Overall Experience 5.0 out of 5

I like the carers because they give me my medication and support me with my cleaning. They are an excellent company and I like them being in my home.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Alcedo Care South Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alcedo Care South Liverpool is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care South Liverpool is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (4)

Lucy

Lucy Deighton

Job Title: Operations Manager

Joined: 2017

My name is Lucy Deighton and I am proud to be the Operations Manager for Alcedo Care Southport/North Liverpool & Sefton/South Liverpool and Live-in Care England & Wales.


I have over 10 years of experience in the health and social care sector, starting as a home carer. My career in healthcare started off in college, studying for a Health and Social Diploma and working for a local home care agency within Southport. Once I completed my diploma, I then studied at the University of Central Lancashire where I successfully graduated from university with a health and social degree. Whilst I was studying, I worked within a local care home and worked up to become a Deputy Manager. I enjoyed this role however after 2 years, I decided I wanted to move back to home care services and further my knowledge. I was a care coordinator for a local homecare provider within the Southport area, coordinating a team of 50+ staff members and over 2000 hours of care a week.


Whilst co-ordinating I studied further and I successfully passed my QCF Level 5 NVQ in Leadership Management for Health and Social care for adults and children. Following my achievement, I wanted to put all my new knowledge into practice and am fortunately now the Operations Manager of Alcedo Care Southport/Preston/North Liverpool & Sefton/South Liverpool and Live-in Care England & Wales.


Throughout my career, I have always challenged myself to find ways to support and enable those in my care provision to receive the best possible care and support, by working with all multi-disciplinary healthcare teams and of course, my team of staff by ensuring they are well trained, organised, and professional. My role is to ensure all clients’ needs are met every day to the highest possible level.


My role is to ensure operational efficiency and drive the growth of the business while ensuring all clients’ needs are met every day to the highest possible level.


Laura

Laura Mosedale

Job Title: Area Manager

Joined: 2022

My name is Laura and I’m the Area manager at Alcedo Care South Liverpool. My role is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and to ensure that we are providing excellent quality, person-centred care to our clients, always ensuring their needs are met above and beyond.


I’ve been working in the care sector for 18 years, starting out as a care assistant in a care home, then progressing to a senior care assistant and a deputy manager before becoming a registered manager. I have been with Alcedo Care since August 2022 and this is my first job within the homecare element of the care sector. It has opened my eyes to a whole new world of care of what care we can offer people, whilst in the comfort of their own home. I have completed an NVQ Level 2 & 3 in Health and Social Care, as well as a Level 5 Diploma in Leadership and Management for Health and Social Care.


I chose to work in the care sector after helping look after several family members who required care, and also following in the footsteps of several family members who have or still do, work in the care sector.


Outside of work, I enjoy travelling to new places, going to the gym, reading a good book and walking with my Dachshund Tilly.


Amanda

Amanda Wallace

Job Title: Deputy Manager

Hi, I'm Amanda, the Deputy Manager at Alcedo Care South Liverpool. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our homecare service, to ensure that we are providing excellent quality, person-centred care to our clients.


Toni

Toni Merritt

Job Title: Care Co-ordinator

Hi,
I'm Toni, the Care Co-ordinator at Alcedo Care South Liverpool.


Frequently Asked Questions about Alcedo Care South Liverpool

What Type of Services does Alcedo Care South Liverpool offer?

Alcedo Care South Liverpool offers Home Care.

How many Carers does Alcedo Care South Liverpool employ?

Alcedo Care South Liverpool employs 35 carers.