Our fees start from £28 per half hour and £32 per hour.
Please contact the branch for more information on fees and funding.
Alcedo Care South Liverpool has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Alcedo Care South Liverpool has 10 reviews.
Review from Alison K (Daughter of Client) published on 25 February 2025
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Reply from Lucy Deighton, Operations Manager at Alcedo Care South Liverpool
Thank you so much for your wonderful review. We are truly delighted to hear that you and your sister are happy with the care and support our team provides for your mum. Ensuring she feels comfortable, safe, and well cared for is our top priority, and it's heartwarming to know that our carers are making a positive difference in her daily life. Your kind words about their friendliness, dedication, and attention to detail mean the world to us. Going the extra mile is part of what we do, and we're pleased that their efforts are giving you peace of mind. We also sincerely appreciate your recommendation to a friend-it's the highest compliment we could receive. Thank you for your trust and support.
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Review from Peter A (Son of Client) published on 13 February 2025
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Reply from Lucy Deighton, Operations Manager at Alcedo Care South Liverpool
Thank you so much for taking the time to share your wonderful feedback. It truly means the world to us to know that your experience with Alcedo Care has been so positive. We are delighted that from the initial assessment to ongoing care, you have felt supported and reassured. Our team is dedicated to providing compassionate, professional, and person-centred care, so it is heartwarming to hear that your mum has formed a bond with her carers and that they are making such a meaningful difference in her daily life. Knowing that our care has allowed you to focus on being a son again is incredibly rewarding for us. Your kind words will be shared with our entire team, and we are grateful for the trust you have placed in us.
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Review from Mary F (Client) assisted by family/friend published on 6 November 2024
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Reply from Jessica Armand, Operations Manager at Alcedo Care South Liverpool
Thank you for your kind words. I have passed your feedback onto our office staff and carers.
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Review from Deborah M (Daughter of Client) published on 18 June 2024
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Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool
Thank you so much for your kind review. It was an absolute pleasure to be able to support your mum and we look forward to being able to help you again in the future if needed. I have passed your thanks on to the staff who are happy to know the care and support was helpful.
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Review from Liz O (Friend of Client) published on 24 May 2024
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Reply from Andrew Boardman, Director at Alcedo Care South Liverpool
Thank you so much for your review, your comments are really appreciated.
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Review from N W (Father of Client) published on 23 May 2024
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Reply from Andrew Boardman, Director at Alcedo Care South Liverpool
All the staff really enjoy working with your son and thank you so much for your comments.
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Review from J H (Client) published on 20 May 2024
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Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool
Thank you for taking the time to review the service that you are receiving from Alcedo Care. I will forward your kind words on to the team and am delighted to know that the support of the carers is making such a difference to you.
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Review from H H (Client) published on 20 May 2024
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Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool
Thank you for taking the time to complete your kind review. We are very happy to be able to support you and assist you to remain independent in your own home.
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Review from J J (Friend of Client) published on 15 November 2023
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Reply from Anita Brickles, Operations Manager at Alcedo Care South Liverpool
Thank you for your kind review which is very much appreciated. We're delighted that you're happy with the quality of service you're receiving.
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Review from D D (Client) published on 14 March 2023
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The Review Score of 9.9 (9.900) out of 10 for Alcedo Care South Liverpool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Alcedo Care South Liverpool is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care South Liverpool is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Operations Manager
Joined: 2017
My name is Lucy Deighton and I am proud to be the Operations Manager for Alcedo Care Southport/North Liverpool & Sefton/South Liverpool and Live-in Care England & Wales.
I have over 10 years of experience in the health and social care sector, starting as a home carer. My career in healthcare started off in college, studying for a Health and Social Diploma and working for a local home care agency within Southport. Once I completed my diploma, I then studied at the University of Central Lancashire where I successfully graduated from university with a health and social degree. Whilst I was studying, I worked within a local care home and worked up to become a Deputy Manager. I enjoyed this role however after 2 years, I decided I wanted to move back to home care services and further my knowledge. I was a care coordinator for a local homecare provider within the Southport area, coordinating a team of 50+ staff members and over 2000 hours of care a week.
Whilst co-ordinating I studied further and I successfully passed my QCF Level 5 NVQ in Leadership Management for Health and Social care for adults and children. Following my achievement, I wanted to put all my new knowledge into practice and am fortunately now the Operations Manager of Alcedo Care Southport/Preston/North Liverpool & Sefton/South Liverpool and Live-in Care England & Wales.
Throughout my career, I have always challenged myself to find ways to support and enable those in my care provision to receive the best possible care and support, by working with all multi-disciplinary healthcare teams and of course, my team of staff by ensuring they are well trained, organised, and professional. My role is to ensure all clients’ needs are met every day to the highest possible level.
My role is to ensure operational efficiency and drive the growth of the business while ensuring all clients’ needs are met every day to the highest possible level.
Job Title: Area Manager
Joined: 2022
My name is Laura and I’m the Area manager at Alcedo Care South Liverpool. My role is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and to ensure that we are providing excellent quality, person-centred care to our clients, always ensuring their needs are met above and beyond.
I’ve been working in the care sector for 18 years, starting out as a care assistant in a care home, then progressing to a senior care assistant and a deputy manager before becoming a registered manager. I have been with Alcedo Care since August 2022 and this is my first job within the homecare element of the care sector. It has opened my eyes to a whole new world of care of what care we can offer people, whilst in the comfort of their own home. I have completed an NVQ Level 2 & 3 in Health and Social Care, as well as a Level 5 Diploma in Leadership and Management for Health and Social Care.
I chose to work in the care sector after helping look after several family members who required care, and also following in the footsteps of several family members who have or still do, work in the care sector.
Outside of work, I enjoy travelling to new places, going to the gym, reading a good book and walking with my Dachshund Tilly.
Job Title: Deputy Manager
Hi, I'm Amanda, the Deputy Manager at Alcedo Care South Liverpool. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our homecare service, to ensure that we are providing excellent quality, person-centred care to our clients.
Job Title: Care Co-ordinator
Hi,
I'm Toni, the Care Co-ordinator at Alcedo Care South Liverpool.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care South Liverpool to verify any information. View our terms and conditions. Alcedo Care South Liverpool has a Platinum Service – more info.