Higher Healthcare

Oaks House, 16-22 West Street, Epsom KT18 7RG
Submit a Review
9.4 5 Reviews
  • Higher Healthcare, Epsom
Higher Healthcare provides personalised home care, prioritising clients' independence and dignity. They customise services to minimise intrusion while keeping care affordable without compromising quality. Their goal is to offer the highest standard of home-based care, helping clients live in their own homes with the best possible quality of life.

Their community-based Care Professionals help people stay in their homes with personalised care solutions, including personal care, medication management, incontinence care, and household assistance. What sets them apart is their commitment to quality and building genuine relationships with clients, wherever they are based.

Show Higher Healthcare on the Map

Care Provided by Higher Healthcare

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Community Nurse
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Oncology Nurse
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Higher Healthcare Ltd
  • Person in charge
  • Jay Khan (Registered Manager)

Funding & Fees Guide for Higher Healthcare

  • Prices

  • Hourly Care - from £24 per hour


    Live-in Care - from £1150 per week

  • Fees will be tailored to match the level of care required.

Higher Healthcare Reviews (5)

9.4

Higher Healthcare has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Higher Healthcare has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
1
5
5
0

Review from Chris K (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning we had the best possible experience with Higher Healthcare. They can be reached by phone day and night, including weekends - we contacted them on a Saturday. We were put in touch with the Director of Care, who lived up to his title, being very caring and dedicated. He gave us
important advice to help us care for our father in the interim, and worked extremely hard to put carers in place speedily. The carers were experienced and skilled, dedicated to their profession, thorough and extremely kind to both our parents. They engendered confidence and respect from the outset. We are very thankful to all at Higher Healthcare for their help in our time of need.

Reply from Jay Khan, Manager at Higher Healthcare

Thank you for your kind review. We're grateful to have supported your family during such an important time. It's wonderful to hear that our team made a positive impact. We pride ourselves on offering dedicated, professional care, and we're glad this was reflected in your experience and truly appreciate your trust in Higher Healthcare.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C F (Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had live-in care provided by Higher Healthcare for a few months now. Having recently had bad experiences with other companies I was apprehensive at first, however, Higher Healthcare were very reassuring and stressed to me that they would find the right carer and provide me with the appropriate
support. The managers visited me at home, really listened and understood what I needed.
Nothing has been too much bother and they are always readily contactable with any queries or concerns. I get on so well with my two carers and both are very competent, providing safe and effective care. I'm happier and less stressed than I've felt in quite some time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G L (Daughter of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and another member of staff in particular are very professional. They spent time with us to discuss our needs, the type of person required and the times and days required.
They checked our safety plans in place and how the carer they put in place would help my dad.
They have supplied
the perfect afternoon carer for our 96-year-old dad.
They have respected our wishes and my dad is very happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ted S (Son of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my centenarian mother's fall and surgery for a broken hip it became sine qua non that further round-the-clock care had become an imperative. My mother's needs had altered irrevocably as it was now clear she would not be able to walk again and although she already had daytime carers I needed
to hurriedly find a carer agency to provide overnight cover at short notice. Fortunately, Higher Healthcare was able to fill the breach and everything was arranged post haste.
Higher Healthcare introduced a young carer who immediately formed a rapport with my mother and having observed their initial encounter I had a quick sense this person was most suitable. As it has turned out the carer has shown herself to be highly competent and invested in my mother's wellbeing. My brother and I are very grateful to Higher Healthcare for their exemplary service and to the carer for her dedication to looking after my elderly mother.

Reply from Jay Khan, Manager at Higher Healthcare

Thank you for your feedback and kind words! We are happy that we have been able to support your Mother. Best wishes, Registered Manager and Higher Healthcare team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rob T (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Higher Healthcare has proven very diligent and helpful in providing daily in-house care for my elderly mother.
They have taken great pains to try and match the carers with my mum, taking into account her various needs and requirements.
Also, they are readily contactable at any time of the day or
night for any queries or additional assistance the family may require.
The company fully engages with the family from the outset to provide a very professional level of care.
All in all, the system is working well, and I believe that my mum enjoys the company and assistance of the carers, and we have certainly seen a marked improvement in her demeanour since the care plan was instigated approximately 3 weeks ago.
I would highly recommend Higher Healthcare to anyone seeking to provide care for a member of their family.
Thank you Higher Healthcare.

Reply from Jay Khan, Manager at Higher Healthcare

Thank you for your feedback! We really appreciate it!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Higher Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Higher Healthcare is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Higher Healthcare is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Jay

Jay Khan

Job Title: Registered Manager

Joined: 2019

Hello, I'm Jay & the Registered Manager here at Higher Healthcare!


With over 11 years experience in the healthcare sector, it's a real privilege knowing that we're able to make a difference to those in our care within local communities.


Sarah-Kate

Sarah-Kate Fanning

Job Title: Head of Operations

Joined: 2023

I'm Sarah, Head of Operations, and I've dedicated the past five years to cultivating excellence in healthcare services.


With a passion for what I do, I lead our team with unwavering commitment and a focus on delivering exceptional care to all our clients. At Higher Healthcare, we prioritize your well-being above all else, ensuring that every interaction is infused with compassion, expertise, and dedication.


Steph

Steph Hall

Job Title: Account Manager

Joined: 2021

Hello, I'm Steph! The Account Manager for Higher Healthcare. I have 7 years’ experience within the healthcare industry, with 3 of those being at Higher Healthcare.


My time here so far as been really insightful, I’ve been lucky enough to have the opportunity to work within every aspect of the business and grow alongside it. Most of all, it is a pleasure to work with such a wonderful team of professionals daily, who are dedicated in providing such excellent levels of care.


Alisha

Alisha Limbachia

Job Title: Healthcare Consultant

Joined: 2022

Hello, I’m Alisha one of our Healthcare Consultants.


I have been with Higher Healthcare for 2 years now and my favourite thing is knowing that we are able to help people make a difference to their day to day lives and the commitment we have to the community.


It is such a privilege to work with excellent and caring people to better the lives of those in need


Frequently Asked Questions about Higher Healthcare

What Type of Services does Higher Healthcare offer?

Higher Healthcare offers Home Care & Nursing Care.

How many Carers does Higher Healthcare employ?

Higher Healthcare employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Higher Healthcare to verify any information. View our terms and conditions. Higher Healthcare has a Platinum Service – more info.