SESNHA Care

Suite 34, Brodie Business Centre, 33 Nobel Square, Basildon SS13 1LT
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9.6 8 Reviews
  • SESNHA Care, Basildon
Sesnha Care has been providing care in the community for over 30 years.
Most of the carers have been working as members of the team for 15 plus years and most live local to the areas Sesnha Care covers.

There are over 76 care staff in the team, supplying care to more than 150 service users.

Sesnha Care continuously strives to enhance its services by providing all care staff with up to date training, and all care staff work towards their care certificate with a two week induction training to cover their 15 standards, which includes class work and research on the internet. This also includes practical work and shadow training, to ensure continual improvements to the service and a comprehensive approach to ensuring that care staff are well-prepared and equipped to provide high-quality, person-centred care.

Care staff are proficient with providing care to service users that have recently been discharged from hospital, to those in need of personal care and support, their aim is to give you peace of mind that your loved ones are cared for to the very highest of standards.

Sesnha Care is regulated by CQC, with a CQC rating of GOOD (May 2023).

They support the government’s commitment to help people maintain their independence for as long as possible, in a way that respects their dignity and respect.

Care Provided by SESNHA Care

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • South Essex Special Needs Housing Association Ltd
  • Person in charge
  • Jason Reilly (Manager)

Funding & Fees Guide for SESNHA Care

  • Prices
  • From £25.00 per hour
    We do not charge extra for weekend or bank holidays


  • Special 1-Month Discounted Homecare Offer!
    Give your loved ones the care they deserve at a fraction of the cost!


    For a limited time, we’re offering a special discounted rate on our homecare services for three months. Whether you need assistance with daily activities, personal care, or companionship, our dedicated team is here to help.


    Personalized care plans tailored to your needs.
    Experienced and compassionate caregivers.
    Save up to 10% on our regular prices.
    Don't miss out on this exclusive offer! Contact us today to learn more and secure your discounted rate.


9.6

SESNHA Care has a Review Score of 9.6 (9.613) out of 10, based on 8 reviews in the last 2 years. Over all time SESNHA Care has 8 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My previous carer put thieves in my house and gave me little to no help. SESNHA carers have been tremendous, trustworthy, friendly, very cordial and respectful. I think the world of my main carer and the other carers. They deserve medals.

Reply from Sue Benson, Office Manager at SESNHA Care

We are so sorry to hear that you had such a difficult experience with your previous carer. It must have been incredibly stressful and hurtful. But it's wonderful to hear that SESNHA carers have been such a positive and supportive presence in your life. It sounds like they have made a real difference, and it's clear how much you appreciate them. Carers like your main one and the rest of the team truly deserve recognition for their hard work and kindness. It's heartwarming to know you've found such a dedicated and trustworthy team to help you. If there's anything more you'd like to share or if you want to talk about what they've done for you, we are here to listen.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care over a period of 7 years since suffering a major stroke. The girls have all been superb with Mum. Offering care and support over and above what was expected. Obviously, over this time we have had to change the care plan and this was all communicated and adhered
to. The app is excellent for checking Mum's well-being when away. In all this time only one (yes one) call was missed due to snow. Amazing. Thank you from all the family.

Reply from Sue Benson, Office Manager at SESNHA Care

It sounds like your mother has been very well cared for and it's clear that you deeply appreciate the dedication and professionalism of her care staff. It's wonderful to hear that the care plan adjustments and communication have been handled smoothly and the app has provided you with peace of mind. The fact that only one call was non-attended due to snow in seven years is impressive and speaks volumes about the commitment of the care team. Your gratitude is heartfelt and I'm sure it means a lot to everyone involved


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Overall Experience  Overall Experience 4.0 out of 5

My husband is dealt with in an efficient, caring manner and looks forward to seeing his carers who manage to get him to co-operate with them when using the equipment.

Reply from Sue Benson, Office Manager at SESNHA Care

Thank you for your 4-star review! We're glad to know you had a positive experience with us. We're always looking to provide the best service possible, so we'd appreciate hearing what we did well and how we could make your review a 5-star experience. Your feedback is invaluable to us.


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Overall Experience  Overall Experience 5.0 out of 5

I just want to give thanks to Sesnha Care for sending my dad an absolute angel of carers. This past year or so my dad has needed help with most things. She goes above and beyond to care for my dad, as stubborn as he is, to make sure he is clean, comfy and well-fed at all times. But most of all their
relationship is great, she makes him laugh, which personally I think is important. She is a kind, genuine person and I couldn't do it without her, let alone my dad and I trust her implicitly.

Reply from Sue Benson, Office Manager at SESNHA Care

Thank you for your great review of our service. We've passed your kind words on to our team. The team are passionate about providing all of our customers with outstanding experiences, and they'll be delighted to know they hit the mark with you. We hope that in the future we'll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our customer's feedback for helping us to keep improving our service.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has had SESNHA Care since 2022 and they have made such a difference to her life. We are not always able to get to my mum's daily but I never worry anymore because her carers will let me know if there are any problems. Carers are very helpful and friendly. I would recommend the company to anyone.

Reply from Sue Benson, Office Manager at SESNHA Care

Thank you very much for kind words they are very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

All of the carers are very helpful and polite. I am very happy with the care provided to my mother.

Reply from Sue Benson, Office Manager at SESNHA Care

SESNHA would like to thank you for your lovely comments.


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Overall Experience  Overall Experience 5.0 out of 5

I feel very pleased and happy with the service provided by "SESNHA Care". The girls are very cheerful. They are very helpful and caring and attend to all my needs. A good laugh is a great tonic. They regularly contact my son with any questions or if there might be an issue with my health. I know all
the girls by name and feel we have a good relationship. I highly recommend SESNHA Care.

Reply from Sue Benson, Office Manager at SESNHA Care

Thank you for your compliments; we will pass them over to all the carers involved in your care package.


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Overall Experience  Overall Experience 5.0 out of 5

The carers make my wife happy when they come in, that's the most important thing for us at the moment. They support my wife with showering and washing and are very helpful. The carers are very friendly and are happy to support with anything she needs.

Reply from Sue Benson, Office Manager at SESNHA Care

Thank you for your lovely review, we will pass your comment on to all the team.


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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for SESNHA Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for SESNHA Care is calculated as follows: ( (40 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SESNHA Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Jason

Jason

Job Title: Executive Director

Joined: 2020

Former Cold War nuclear submariner Royal Navy(1986-1994) Offshore oil and gas industry worldwide (1994-2018).


Joined Sesnha Care in 2020 to restructure and modernize its approach to the demands of adult social care in the 21st century. Achieving aims using my extensive experience in management, leadership and team building.


Lesley

Lesley

Job Title: Registered Manager

Joined: 2003

I have dedicated my career to the care industry since leaving school, beginning my journey as a registered nurse in 1976. I worked in nursing until the birth of my first child, at which point I embraced a new challenge—becoming part of the emerging field of domiciliary care.


Starting as a carer, I worked my way up through various roles within different care organizations. Since joining Sesnha in 2004 as a duty manager/coordinator, I have steadily progressed through the ranks, serving as manager, office manager, and now registered manager.


Throughout my career, I have continually sought to enhance my skills and qualifications. I have completed my NVQ Level 2, an Apprenticeship NVQ Level 3, and I am currently halfway through my HABC Level 5 Diploma in Leadership and Management for Adult Care.


My ongoing professional development has allowed me to deepen my expertise and strengthen my leadership within the care industry, ensuring the highest standards of support and service.


Joyce

Joyce

Job Title: Payroll/Finance Manager

Joined: 1994

Since leaving school I have always worked in an office environment, starting as an Office Junior and then moving forward in accounting.


I started with SESNHA CARE in 1994 as a Finance Officer and then acquired qualifications in payroll, paying at some point 400 employees on a fortnightly basis.


Now working as a Finance and Payroll Manager.


Sarah

Sarah

Job Title: Training Manager

Joined: 2013

I was born in Rochford, Essex. I was educated in Thurrock.


My first job was in the city working for an investment bank on the trading floor. I went on to work in a variety of roles in banking. In 2013 I did a 360 career change and joined SESNHA as an administrator and trainer.


Susan

Susan

Job Title: Office Manager

Joined: 2004

I originally came from London and started my working life, working for M&S and the reject shop. I moved to Essex when my children were in primary school. I needed to work and went into domiciliary care. I have been working for Sesnha Care since 2004. I have worked in the care industry since 1995.


I started as a carer, and care work allowed me to work around my 3 children.


Once my children were grown up I decided to work my way up the ladder from carer to coordinator to office manager.


I have achieved my NVQ 2 and NVQ 3.


Faye

Faye

Job Title: Care Coordinator

Joined: 2007

I was born in Barking, Essex. I went to school in Dagenham, Essex. I began my working career as a trainee hairdresser and completed my qualification as a hairdresser. I became a mother and brought up two children. I started working for Staffline, Barking in 2007 as a carer. Later I was transferred to the parent company SESNHA where I progressed to my current role as a Care Coordinator.


I Have an NVQ 2 in Health and Social Care.


Frequently Asked Questions about SESNHA Care

What Type of Services does SESNHA Care offer?

SESNHA Care offers Home Care.

How many Carers does SESNHA Care employ?

SESNHA Care employs 76 carers.