Optimal Healthcare Ltd

Copthall House, Nelson Place, King Street, Newcastle-under-Lyme ST5 1EZ
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9.7 8 Reviews
  • Optimal Healthcare Ltd, Newcastle-under-Lyme
Optimal Healthcare Ltd is a bespoke care provider delivering quality home care and understanding the significance of delivering optimum holistic care that supports people in the comfort of their own homes.

In light of this, the company aims to see service users flourish in a familiar environment. Optimal Healthcare Ltd offers you comprehensive care that meets your needs and goals after a needs based assessment. Services range from supporting with personal care needs, medication reminders and palliative care, through to light domestic chores, meal preparation and companionship. The team works with clients and their families to ensure that the care in place is highly standardised as well person-centred.

The company's compassionate team regularly reviews the care treatment plan to ensure it is tailored to any changing needs.

Optimal Healthcare Ltd utilises a revolutionary APP that will keep both parties appraised of real time updates on care staff's daily progress:

- Review of daily notes and care intervention
- Monitoring care staff's check-ins
- Assessment of quality of care
- Third party access with other professionals.

Optimal Healthcare Ltd strives to provide bespoke care services to people of all walks of life in the comfort of their homes.

The bespoke team supports with care calls ranging from 15 - 60 minutes on tasks people struggle to complete, coming in as a helping hand with a compassionate heart.

The company’s services are regulated and in compliance with the Care Quality Commission. More so, the company offers services to government local authorities, the NHS and communities at large.

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Care Provided by Optimal Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Optimal Healthcare Ltd
  • Person in charge
  • Yeukai Mutazu (Manager)

Funding & Fees Guide for Optimal Healthcare Ltd

  • Prices

  • £30/hr

  • Care can start from a 15min call to 1hr

Optimal Healthcare Ltd Reviews (8)

9.7

Optimal Healthcare Ltd has a Review Score of 9.7 (9.694) out of 10, based on 8 reviews in the last 2 years. Over all time Optimal Healthcare Ltd has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
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Date Published

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Review from C B (Son of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received personal care from Optimal Healthcare 3 times per week before being admitted to hospital. He was always treated with respect and dignity.
He has since gone into a nursing home and so no longer requires care at home.

Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

We are grateful for this wonderful review and that we were able to deliver service that you were all happy with. It was always a delight looking after your father. We will miss him and wish him all the best.


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Review from Teenah S (Friend of Client) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide a high level of care service that stands out for its quality and reliability. The staff is not only excellent in their skills but also demonstrate remarkable professionalism and compassion in their interactions with service users. Their training and experience shine through in the way they
handle various situations, ensuring that each individual receives tailored support. Moreover, communication is a key strength of this service. Caregivers actively listen to the needs and concerns of the service users, fostering an environment of trust and openness. They take the time to explain procedures clearly, answer questions thoughtfully, and keep family members informed about their loved ones' care. This emphasis on effective communication ensures that service users feel respected and valued throughout their experience. Overall, the combination of exceptional caregivers and strong communication makes for a positive and supportive care environment.

Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you for this wonderful review, we are so pleased that you and the family are happy with the services we are delivering. We will remain committed to delivering high standards of care ensuring your mum flourishes in the comfort of her home.


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Review from Ian C (Son of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the choice of provider a lovely fit for my dad. All members of the team were dedicated caring and compassionate to meet my father's needs. I cannot thank them enough for the time they spent caring for him.

Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Aww thank you so much, we appreciate it. It was a pleasure to look after him, we miss him and appreciate the support from all of you. Thank you for your kind words.


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Review from J A (Nephew of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls have been looking after my uncle for a couple of months now and they are all doing a very good job. Getting the hours that my uncle needed was hard to judge at first but they have been able to adjust very quickly and I would just like to thank them all for the work they put in.

Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for your heartfelt review, it only motivates us to do more and do better.


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Review from L B (Wife of Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Super care, friendly carers - feel like part of our family.
Initial contact resulted in fast and professional assessment and agreement of needs.
Carer always arrives on time.

Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you for this, it gives us the utmost satisfaction when our clients and family are happy with our care delivery. That is our mandate and we will continue to fulfill this.


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Review from Lynn S (Daughter-in-law of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother-in-law is having. The carers are doing an excellent job, they are very professional. They communicate with the family all that they have done through the time they are looking after her which is very kind and considerate. All her needs are taken care of such as
washing, showering, medication, cleaning, making meals and drinks. The carers are lovely companions and she looks forward to seeing them. All the family appreciate the carers' exceptionally good care.

Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

We are so pleased that you are happy with the care that we are providing for our lovely service user. This only motivates us to do more and strive for excellency every day, your satisfaction is our utmost priority. Thank you once again for trusting us with her care.


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Review from Karen H (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Optimal Healthcare has been exceptional. Always on time and flexible to accommodate additional needs. It's great to see Mum back in to a routine. Communication is great. Five stars!

Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

It's amazing to hear that, it only encourages us to do better and more for our valued clients. We aim to enrich lives every day while they flourish in their home environment.


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Review from N N (Granddaughter of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Optimal Care and the care provided is fantastic. They communicate well with us as a family. Make fun for my nan and most importantly make her smile. I have confidence in their care and compassion is second to none!

Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for such a wonderful review and for entrusting us with the care of your loved one. We shall continue doing our best to ensure they receive optimum compassion and care.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Optimal Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Optimal Healthcare Ltd is calculated as follows: ( (43 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Optimal Healthcare Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Optimal Healthcare Ltd

What Type of Services does Optimal Healthcare Ltd offer?

Optimal Healthcare Ltd offers Home Care.

How many Carers does Optimal Healthcare Ltd employ?

Optimal Healthcare Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Optimal Healthcare Ltd to verify any information. View our terms and conditions. Optimal Healthcare Ltd has a Platinum Service – more info.