Eleanor Nursing & Social Care Ltd - Greenwich Branch Reviews (3)
Eleanor Nursing & Social Care Ltd - Greenwich Branch has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Greenwich Branch has 3 reviews.
Review from A H (Client) published on 29 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ose O (Daughter of Client) published on 2 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Greenwich team at Eleanor Nursing & Social Care Ltd - Greenwich Branch
Thank you so much for your heartfelt review. We're truly touched to hear about the positive impact our carers had on your mother and how she looked forward to their visits. Compassion and dedication are at the heart of everything we do, and we're glad that this was reflected in the care provided. It's important to us that our clients feel supported and cared for with dignity. We'll be honored to assist again when your mother returns, and we're here for you whenever needed. Thank you again for your kind words and for sharing your experience with Eleanor Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane C (Daughter of Client) published on 3 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Greenwich team at Eleanor Nursing & Social Care Ltd - Greenwich Branch
Thank you for your wonderful feedback! We are happy to hear that we have been able to accommodate your mum's needs effectively. Your satisfaction and happiness are our top priorities, and we're grateful for your kind words. Thank you for choosing Eleanor and for sharing your positive experience. If there is anything more we can do to support you and your mum, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.0 (9.000) out of 10 for Eleanor Nursing & Social Care Ltd - Greenwich Branch is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Eleanor Nursing & Social Care Ltd - Greenwich Branch is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Greenwich Branch is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.