Home Instead (Ilkeston and Hucknall)

The Old Police Station, Wharncliffe Road, Ilkeston DE7 5GF
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8.5 2 Reviews
  • Home Instead (Ilkeston and Hucknall), Ilkeston
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Care Provided by Home Instead (Ilkeston and Hucknall)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment

Good to Know

  • Person in charge
  • Natasha Warren (Manager)
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Home Instead (Ilkeston and Hucknall) Reviews (2)

8.5

Home Instead (Ilkeston and Hucknall) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Home Instead (Ilkeston and Hucknall) has 2 reviews.

Overall Experience

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Date Published

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Review from Carolyn T (Sister-in-law of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having companionship from Home Instead carers, has transformed my sister's life -the effect has been like turning the clock back to happier days; thank you all- I cannot praise you enough.


Throughout the process, staff have been helpful, efficient, professional, friendly, sensitive to the client's

needs and most importantly treated my relative with respect and compassion. Home Instead are skilled in assessing the client's needs and matching them with suitable carers. They keep everyone well informed.


They have enabled my sister-in-law to stay happily in her own home despite suffering a stroke and to regain independence and joy.


Reply from Natasha Warren, General Manager at Home Instead (Ilkeston and Hucknall)

What a lovely review. Thank you so much, we really do appreciate it. I will ensure your kind words are shared with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip C (Nephew of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Manager to be efficient in her communication, flexible in making arrangements and thorough in setting up the care plan. It is helpful that members of the care team are introduced gradually and by another member of the team. The carers are always prompt and their daily report covers
what they have done during their visit. This is reassuring to the family when my aunt has dementia and can't recall details. I feel they have been understand and supportive of family

Reply from Natasha Warren, General Manager at Home Instead (Ilkeston and Hucknall)

Thank you so much for your review. I will pass your kind words over to the Ilkeston and Hucknall team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Home Instead (Ilkeston and Hucknall) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Ilkeston and Hucknall) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ilkeston and Hucknall) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Instead (Ilkeston and Hucknall)

What Type of Services does Home Instead (Ilkeston and Hucknall) offer?

Home Instead (Ilkeston and Hucknall) offers Home Care.

How many Carers does Home Instead (Ilkeston and Hucknall) employ?

Home Instead (Ilkeston and Hucknall) employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ilkeston and Hucknall) to verify any information. View our terms and conditions. Home Instead (Ilkeston and Hucknall) has a Basic Service – more info.