SureCare Swale

Wises Oast Business Centre, Wises Lane, Borden, Sittingbourne ME9 8LR
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9.5 5 Reviews
SureCare Swale is part of a larger network of franchises that is about to celebrate 30 years of exceptional care in the industry.
The team strive to help clients to stay as independent as possible to enhance their quality of life, in the comfort of their own homes.
They offer a wide range of services from personal care to coastal beach trips all the way through to changing a light bulb.
The manager has a strong managerial background, and uses this to ensure that all care givers are fully trained to make sure they are caring compassionate and dependable.
All staff are heavily screened with DBS checks and references to ensure the safety of clients.
With SureCare Swale you can rest assured that your loved ones are in safe hands.
All staff are given the opportunity for career progression to motivate them to grow within the company and become a part of the family.
They offer many benefits including monthly awards schemes and many more.
All these services help them to create tailored care packages to make each client's life journey unique.
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Care Provided by SureCare Swale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Kew (Registered Manager)

Funding & Fees Guide for SureCare Swale

  • Prices

  • We have a range of services and prices. They will start from £13.50 to £29 depending on how long and when you would like your visits.

  • All fees are different depending on your unique packages.

SureCare Swale Reviews (5)

9.5

SureCare Swale has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time SureCare Swale has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
4
5
5
0

Review from Peter L (Son of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged SureCare Swale in late February 2025 for two visits per day for my mother. Carers have visited on time every day since and they are the same people and so familiar to Mum. They are very caring, chat to Mum, and communicate any concerns about Mum's health through mangement to us. They follow
the support plan and record visits very thoroughly. Management is very open to discussion and tailoring of needs for Mum.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you so much for your kind words and thoughtful review. We're truly grateful for the opportunity to support your mum and pleased to hear that our team's consistency and care have brought comfort to her-and to you. It's always our goal to provide compassionate, reliable support while keeping families informed and involved. We'll be sure to share your feedback with the team-it will mean a lot to them. Please don't hesitate to reach out if there's ever anything more we can do.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion P (Client) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of SureCare Swale has been very positive. I only need half hour per week and the company are happy to accommodate me. The cleaner I have is marvellous and the communication is excellent.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you so much for your lovely feedback! We are delighted to hear that you've had such a positive experience with us. Its great to know our flexibility meets your needs, and that our staff are doing a fantastic job. We also appreciate your kind words about our communication - we always strive to make things as smooth as possible. We look forward to continuing to provide you with a great service!


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Treated with Dignity

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Review from B C (Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only had care for one day per week up till now, but found all the carers very willing to do things as my needs dictate, very happy with the service and the staff up until now especially the time keeping.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you for your positive feedback. We're glad to hear that our carers have met your needs and that you're happy with their service and punctuality. We appreciate your trust and look forward to continuing to support you.


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Review from Hilary M (Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All your carers are polite, kind and helpful. I have no more to say other than I wouldn't change any of them! Thank you for all your help and support especially where I have messed up your rotas with my hospital appointments!

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you for your wonderful feedback. We're delighted to hear that you're happy with our carers and the support you've received. Flexibility is part of our service, so we're always here to accommodate your needs. We truly appreciate your kind words!


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Treated with Dignity

Value for Money

Review from P L (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have come in are efficient and helpful, I can contact the manager at any time and speak about my worries.
Staff are kind-hearted and will take time to chat to me.
Very pleased with my service.

Reply from Stephanie Kew, Registered Manager at SureCare Swale

Thank you so much for your thoughtful review! We're thrilled to hear that our team are making a positive impact. Your feedback means a lot to us and motivates us to keep delivering the best service possible.


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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for SureCare Swale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SureCare Swale is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Swale is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Registered with the CQC

Recipient: SureCare Swale

Date: Tuesday 30 Jul 2024 More details

News (0)

News

Previous Events

There are no previous events for SureCare Swale

Meet the Team (3)

Stephanie

Stephanie kew

Job Title: Director & Registered Manager

Joined: 2023

Stephanie began her career in care in 2012, starting as a care assistant before gradually progressing to more senior roles. She achieved her Level 3 National Diploma in Health and Social Care and has been managing a team of care workers for several years. As she now works towards a Level 5 National Diploma in Health and Social Care Management, she is keen to lead a strong team as the Registered Manager at SureCare Swale.

Amongst her goals and ambitions for the business, Stephanie plans on guiding a team of care workers with efficiency and care compliance at the core of everything they do. Through effective communication and diligence in her role, she strives for SureCare Swale to provide daily support that cares about the well-being and satisfaction of every single client. Stephanie has high hopes for our services to aim for an ‘Outstanding’ CQC rating and to never achieve anything less than ‘Good’.

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Lisa

Lisa Khalique

Job Title: Director & Nominated Individual

Joined: 2023

Meanwhile, Lisa has worked for 6 years as a manager for Royal Mail. In leading a team of around 60 staff members every day, she has developed her personal and professional skills, including effective staff engagement, managing customer queries, scheduling, audit management, and keeping on top of compliance and legal obligations. One of the most valuable lessons Lisa has learned over the years is that a strong team is one that works well together. She believes that ensuring staff members feel comfortable and respected in their working environment is the best way to provide a better service for clients.

Both Lisa and Rejue aim for SureCare Swale to stand out from other local care providers, and to be known throughout the borough for going above and beyond. Together, they will lead a team of care workers whose approach to delivering care will be to support and respect clients in the same way they would wish for their own family members. Through this, SureCare Swale strives to provide the care and quality of life our clients deserve.

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Rejue

Rejue Khalique

Job Title: Director

Joined: 2023

Lisa and Rejue launched SureCare Swale to help vulnerable people in the local community who rely on regular care services. With home care services rising in demand and growing pressures on the wider social care sector, they both felt that running a home care business would help to make a difference in the lives of people across the borough of Swale.

Before establishing SureCare Swale, Rejue has previously run his own small business in vehicle sales, giving him a firm understanding of the key principles of business management. More recently, he has been operating as a lorry driver, helping to deliver gas to lots of different clients, including elderly and vulnerable people. This was one of the driving forces behind launching a business in-home care, to provide daily assistance for the people who need it most.

... Read more

Frequently Asked Questions about SureCare Swale

What Type of Services does SureCare Swale offer?

SureCare Swale offers Home Care.

How many Carers does SureCare Swale employ?

SureCare Swale employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Swale to verify any information. View our terms and conditions. SureCare Swale has an Enhanced Service – more info.