Thorough Homecare Services -East Riding of Yorkshire

Grosvenor House, 100-102 Beverley Road, Hull HU3 1YA
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8.5 2 Reviews
  • Thorough Homecare Services -East Riding of Yorkshire, Hull
Thorough Homecare Services brings diligence and a professional caring approach to home care services in the Hull and East Riding area.

Thorough Homecare services having been developed as a health and social care recruitment company, they have the capacity to cater for the homecare requirements of the East Riding county of Yorkshire.

Their aim is to ensure their clients' needs, preferences and choices are respected and fulfilled in how day-to-day care is provided by the care team.

Their company values are Compassion, Candour, Respect, Equality, Excellence, Dedication and Diversity - (CCREEDD).
These values are the foundations for the way the care team works.

These values have been developed through continuous engagement with other care professionals, colleagues and clients or their family/representative.

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Care Provided by Thorough Homecare Services -East Riding of Yorkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jean Abortta-Kuleke (Registered Care Manager)

Funding & Fees Guide for Thorough Homecare Services -East Riding of Yorkshire

  • Prices

  • £20 per hour for calls over 1 hour
    £25 per hour for calls less than 1 hour
    or equivalent

Thorough Homecare Services -East Riding of Yorkshire Reviews (2)

8.5

Thorough Homecare Services -East Riding of Yorkshire has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Thorough Homecare Services -East Riding of Yorkshire has 2 reviews.

Overall Experience

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Date Published

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Review from S L (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely happy with the care, kindness and patience shown towards our mother by Thorough Homecare during the 12-day period of live-in care. We were kept up to date with how Mum was doing via the app so could see how well she was eating and how she had been spending her time. She was even taken
for a trip to the seaside one day, which she loved. We would happily use Thorough Homecare again.

Reply from Jean Abortta-Kuleke, Director at Thorough Homecare Services -East Riding of Yorkshire

Thank you very much for your feedback and we really appreciate taking the time to complete this. It was a delight supporting your mum and also working with your lovely family. We look forward to working with you all in future. All the best!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R L (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorough Care is definitely thorough! Home visits were organised beforehand to get as much information about my mother as possible. The carers were really lovely and kept in touch with the family throughout the live-in care period. My mum was happy staying in her own home and maintaining her routine.
The agency manager even came over one day and took my mother and her carer to the beach!

Reply from Jean Abortta-Kuleke, Director at Thorough Homecare Services -East Riding of Yorkshire

Thank you for such lovely words. It was an absolute delight and honour to support your mum and family during this period. We certainly do really care about how your mum felt regarding the kind of care she was receiving and keeping to her daily routine. We are so glad that our home care service has been of benefit to your family and we look forward to continuing to work with you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Thorough Homecare Services -East Riding of Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Thorough Homecare Services -East Riding of Yorkshire is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Thorough Homecare Services -East Riding of Yorkshire is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Thorough Homecare Services -East Riding of Yorkshire

What Type of Services does Thorough Homecare Services -East Riding of Yorkshire offer?

Thorough Homecare Services -East Riding of Yorkshire offers Home Care.

How many Carers does Thorough Homecare Services -East Riding of Yorkshire employ?

Thorough Homecare Services -East Riding of Yorkshire employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Thorough Homecare Services -East Riding of Yorkshire to verify any information. View our terms and conditions. Thorough Homecare Services -East Riding of Yorkshire has an Enhanced Service – more info.