Melody Care Camberley

148 Frimley Road, Camberley GU15 2QN
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9.3 4 Reviews
  • Melody Care Camberley, Camberley
Melody Care’s Camberley branch provides the highest quality of care and support to people living in Camberley. The established company has been operating in Surrey and Hampshire since 2010, and has a wealth of testimonies and reviews that reflect its commitment to outstanding home care.

Each member of the team is chosen for their experience, skill and shared values of kindness, respect and resilience. They treat each client with as much dignity and compassion as they would a family member. They create each care plan around the individual client to ensure that they are always providing truly person-centred and up-to-date care.

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Care Provided by Melody Care Camberley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Dionne Mayhew (Manager)

Funding & Fees Guide for Melody Care Camberley

  • Prices

  • From £35 per hour
    30 & 45 Minutes are available

  • We prefer to meet with you to discuss your requirements and answer any questions you might have. We are then able to tailor a package of care to you with appropriate prices.

Melody Care Camberley Reviews (4)

9.3

Melody Care Camberley has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Melody Care Camberley has 4 reviews.

Overall Experience

  • 4
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Date Published

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Review from A D (Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Melody Care, 2 carers four times a day.
Everything about them is outstanding.
The office are helpful and the carers are lovely.
Highly recommended.
They are trustworthy and provide me with dignity.
Always turn up and go above the call e.g recently been in hospital now back to
normal.
If I didn't have Melody Care from the Camberley office not sure what I would do.
Well done to the manager who always helps out.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Megan A (Granddaughter of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melody Care has been caring for my Nan for 5+ years now and I don't have a bad word to say. My nan is bed-bound and has 4 double-up visits per day. They go above and beyond with the care they give and they always make sure I am in the loop on the social media group. I work full time so only get to see
my Nan a few times a week but I know she is in good hands with the Melody Care staff. I can't thank Melody Care enough for everything they do!

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Management

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Review from Karen D (Relative of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate to have Melody carers look after our Mum who had Parkinson's Dementia. We found the carers compassionate, friendly, competent and extremely hard-working. Although they often had a significant number of calls each day, they always took the time to chat to Mum, and to make sure all
her needs were satisfied in the best possible way. We would thoroughly recommend them!

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Review from Phil P (Son of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 97 and has dementia. I am her only surviving relative and live in another country.
My mother has been looked after by Melody Care for over a year now, with three visits every day. I have met most of the carers on my monthly visits to my mother, and they are all happy, patient, positive,
and professional. As soon as any problem arises, I get a call or a text message, with photos if necessary. They work closely with the district nurses and have called the emergency services when something serious happens. I always feel that I'm being kept up to date, which is vital to me, given that I live in another country.
I have complete faith in Melody Care and thoroughly recommend them.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Melody Care Camberley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Melody Care Camberley is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Melody Care Camberley is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Dionne

Dionne Mayhew

Job Title: Branch Manager

Joined: 2021

Dionne has a career in care that is in excess of 15 years. She previously worked in care homes around Surrey as a Deputy Manager, specialising as a Care Certificate Assessor. Dionne joined Melody Care in 2021 as a Deputy Manager tasked with opening our Camberley branch.


Once Camberley was successfully opened, she became the Manager of our Camberley branch where she ensured our care team delivered the highest standard of care to our clients.


Zoey

Zoey Smith

Job Title: Supervisor

Zoey works alongside Dionne to ensure we continue to deliver a high standard of care to our clients.


Frequently Asked Questions about Melody Care Camberley

What Type of Services does Melody Care Camberley offer?

Melody Care Camberley offers Home Care.

How many Carers does Melody Care Camberley employ?

Melody Care Camberley employs 29 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Melody Care Camberley to verify any information. View our terms and conditions. Melody Care Camberley has an Enhanced Service – more info.