Reynolds Care - Surrey

Centurion House, London Road, Staines-upon-Thames TW18 4AX
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9.6 6 Reviews
  • Reynolds Care - Surrey, Staines-upon-Thames
Reynolds Care Services is a home care agency operating in Surrey County, registered and regulated by the Care Quality Commission.

Their management team prides itself in having over 20 years of care training and experience. The service is professionally run, putting emphasis on careful recruitment of compassionate and competent staff with vast experience in the care industry. The agency also puts particular emphasis on continuous training of their Carers and ensures they are motivated to provide the highest quality of care to their clients.

RCS has built a culture of trust and reliability amongst its Clients and Staff. It is their commitment to ensure that your loved ones are safe, well supported and they thrive in the comfort of their homes.

Reynolds Care Services will come to your home and carry out a free assessment of your/your loved one's needs and a personalised care plan will be developed for their care. They will listen to your concerns and they commit to make the experience count!

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Care Provided by Reynolds Care - Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Reynolds Care Services Ltd
  • Person in charge
  • Jessica Mutegana (Manager)

Funding & Fees Guide for Reynolds Care - Surrey

  • Prices

  • Our rates start from as low as £18.50/hour depending on the required service, level of care needs and tasks that need to be supported with.


    We are happy to carry out a free assessment of our Client's needs and provide a quotation for the Package of Care.

  • Complex Care Package fees may vary depending on specialised tasks that have to be performed. We are always happy to discuss with our Clients on a case by case basis.

Reynolds Care - Surrey Reviews (6)

9.6

Reynolds Care - Surrey has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Reynolds Care - Surrey has 6 reviews.

Overall Experience

  • 6
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Date Published

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Review from C C (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good experience. She is caring and gentle, available, punctual and always good natured.

Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It is our pleasure being part of your recovery journey. We pledge to turn up with a smile, everyday!


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Review from H C (Wife of Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good. One, in particular, is excellent and goes the extra mile to make the patients well being comfortable, friendly with all the family, and thoughtful. No problems with anyone.

Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It's our pleasure to support your husband, exceptional gentleman, and family.


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Review from Reginald C (Client) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the staff, they arrive with a good morning and a smile. They are efficient and organised, and the same at night. Very caring and show empathy.

Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It's our pleasure supporting you and a joy meeting you beautiful people every day.


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Review from Jo S (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reynolds has been involved in the care of my Dad since earlier this year and has been nothing short of excellent. As Dad's health deteriorated they adapted his care package frequently at very short notice and were even able to provide live-in care to meet his needs. When Dad passed they have continued
to support his wife and I can honestly say that their carers are some of the best that I have come across in the Industry and having worked in domiciliary care myself for over 25 years - this is not something I say lightly. Three members of staff in particular and all the Team treated both Dad, his wife, and all our family with kindness and compassion and I will be forever grateful for the support they have shown our family. Reynolds really does care and it shows, I can't thank you enough.

Reply from Jessica Mutegana, Service Manager at Reynolds Care - Surrey

It is fulfilling to learn that we supported your Dad to the family's satisfaction. We thank you for entrusting his and his wife's care to us. We pledge to never compromise on our commitment to his wife's well-being.


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Review from Vincent G (Husband of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the caring services of Reynolds Care, for over six months. I was disappointed to have to cease their use due to moving 200 miles away from Surrey. I found their service to be exemplary.
The teamwork was so thorough and caring. Their attention to detail and cleanliness was so thorough, that
nothing was too much trouble. They were so gentle and never caused my wife any distress and always calmed her.
If there was an unusual, delay to their scheduled visit, they would always make contact to advise of traffic problems. I recommend them for providing great service, in a friendly and professional manner.

Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

Thank you Vince for this beautiful review. It was an honor to support Chris over this period. Very unfortunate you had to relocate but you and your wife hold a dear place in our team members' hearts. Special people!


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Review from R S-W (Husband of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reynolds staff are so kind and caring to my wife, they make her laugh and cheer her up every time they come. They are very observant and notice every little thing that may become an issue and send an email to the doctor if they are concerned. This is a big advantage as I am partially sighted and would
struggle to notice things that may be an issue. They are very accommodating and will always put themselves out to help, even if it means missing their meal break. They are just brilliant and I don't know how I would get on without them. They have been helping us for about 7 months now.

Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

This review warms our hearts. It's always our pleasure supporting your wife. The team always looks forward to meeting you, beautiful people, everyday.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Reynolds Care - Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Reynolds Care - Surrey is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Reynolds Care - Surrey is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Reynolds Care - Surrey

What Type of Services does Reynolds Care - Surrey offer?

Reynolds Care - Surrey offers Home Care.

How many Carers does Reynolds Care - Surrey employ?

Reynolds Care - Surrey employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reynolds Care - Surrey to verify any information. View our terms and conditions. Reynolds Care - Surrey has a Platinum Service – more info.