Visiting Angels East Lancashire

Unit 3, Offices 168 & 170, Northlight House, Northlight Parade, Brierfield, Nelson BB9 5FF
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9.3 4 Reviews
  • Visiting Angels East Lancashire, Nelson
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Care Provided by Visiting Angels East Lancashire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Farzana Khan (Manager)

Funding & Fees Guide for Visiting Angels East Lancashire

  • Prices

  • Flexible visits available starting at one hour per month. Travel time is not deducted from the scheduled visit and is not chargeable to the client
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Visiting Angels East Lancashire Reviews (4)

9.3

Visiting Angels East Lancashire has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Visiting Angels East Lancashire has 4 reviews.

Overall Experience

  • 4
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  • 0
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Date Published

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Review from Joanne G (Daughter of Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mums needs changed and required support it was difficult to know which care agency to go to. Both my sister and I looked at so many and then we came across Visiting Angels. From the very first meeting with the manager she made us feel comfortable and assured that Mum would be cared for the way
we would look after her ourselves. The kindness, compassion and understanding was and remains incredible. Mum absolutely adores the carers and looks forward to them visiting her. They know her so well and make every effort to get to know her, her likes, interests etc. She recently needed more care as her needs had changed again and the Angels just stepped up again.
I have worked in the NHS for 40 years and can honestly say the staff are incredible, kind, compassionate and go above and beyond on a daily basis. We couldn't manage without them and their support is amazing. I could not recommend them enough. Thank you for all you do. We were so lucky to have found you xx

Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire

Thank you so much for your heartfelt review. It truly means the world to us to hear how much Visiting Angels East Lancashire has made a difference for your mum and your family. Providing care is more than just a service to us-it's about building meaningful relationships and ensuring our clients feel truly valued, respected, and cared for. We are delighted that our team has brought comfort, support, and joy to your mum, treating her like family and tailoring her care to her needs. Your kind words about our carers and their dedication remind us why we do what we do. We are deeply grateful for your trust and recommendation-it inspires us to continue delivering care with compassion, dignity, and commitment. If there is ever anything more we can do for your mum, please don't hesitate to reach out. We feel privileged to be part of her journey and her hugs are the best xx. Thank you xx


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Review from Lisa R (Daughter of Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised that Mum needed support, I didn't think a care company that truly does care existed until I came across visiting angels. When I first made the call to the manager she was so kind, compassionate and really understood the decision we had to make as a family. The manager came to meet with
mum, me and my sister and talked to mum with respect and explained and tailored the care package to suit mums needs. They made sure that the right carer was placed for mums needs and that mum was happy with them. They treat mum like she's part of their family. They are so respectful, kind, considerate and take the time needed with her and mum loves them coming. They go above and beyond they have taken her out for shopping/lunch and will do what ever is asked of them to support mum. I cannot recommend them enough they are amazing. They truly are Angels.

Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire

Thank you so much for your heartfelt review. It truly means the world to us to hear how much Visiting Angels East Lancashire has made a difference for your mum and your family. Providing care is more than just a service to us-it's about building meaningful relationships and ensuring our clients feel truly valued, respected, and cared for. We are delighted that our team has brought comfort, support, and joy to your mum, treating her like family and tailoring her care to her needs. Your kind words about our carers and their dedication remind us why we do what we do. We are deeply grateful for your trust and recommendation-it inspires us to continue delivering care with compassion, dignity, and commitment. If there is ever anything more we can do for your mum, please don't hesitate to reach out. We feel privileged to be part of her journey and her hugs are the best xx.Thank you.


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Management

Treated with Dignity

Value for Money

Review from Belinda M (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I discovered Visiting Angels East Lancs via social media as I was wanting a reliable and caring company to look after my dad after a long hospital stay.
It was recommended by a few people. I rang them and the day my dad came home from hospital the care was put in place straightaway.
Since then they
send carers four times a day to meet my dads needs and to be truthful have always gone the extra mile to keep him happy. They treat him as though he is family which is lovely to see
Nothing seems too much trouble.
I highly recommend them and the carers and the management are fantastic too.

Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire

Thank you so much for taking the time to share your wonderful experience with Visiting Angels East Lancashire. We're truly honoured to have been recommended to you and to have had the opportunity to provide care for your Dad after his hospital stay.It's incredibly rewarding to hear that our team was able to put care in place straightaway and that we have been able to meet your dad's needs consistently. Our carers are dedicated to going the extra mile to ensure the happiness and well-being of our clients, treating them as though they are family. We are delighted to know that nothing has been too much trouble for our carers and management team.Your high recommendation and kind words mean the world to us. Thank you for recognising our efforts, and we will continue striving to provide the best possible care for your dad.


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Review from I B (Grandson of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my loved ones has been nothing but excellent! From the care staff and the management communication has always been consistent. The current carer is very professional compassionate and caring.

Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire

Thank you for your positive feedback I will pass this on to the team who will be delighted. Best wishes


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Visiting Angels East Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Visiting Angels East Lancashire is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels East Lancashire is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Visiting Angels East Lancashire

What Type of Services does Visiting Angels East Lancashire offer?

Visiting Angels East Lancashire offers Home Care.

How many Carers does Visiting Angels East Lancashire employ?

Visiting Angels East Lancashire employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels East Lancashire to verify any information. View our terms and conditions. Visiting Angels East Lancashire has a Basic Service – more info.