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Flexible visits available starting at one hour per month. Travel time is not deducted from the scheduled visit and is not chargeable to the client
Visiting Angels East Lancashire has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Visiting Angels East Lancashire has 2 reviews.
Review from Belinda M (Daughter of Client) published on 10 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire
Thank you so much for taking the time to share your wonderful experience with Visiting Angels East Lancashire. We're truly honoured to have been recommended to you and to have had the opportunity to provide care for your Dad after his hospital stay.It's incredibly rewarding to hear that our team was able to put care in place straightaway and that we have been able to meet your dad's needs consistently. Our carers are dedicated to going the extra mile to ensure the happiness and well-being of our clients, treating them as though they are family. We are delighted to know that nothing has been too much trouble for our carers and management team.Your high recommendation and kind words mean the world to us. Thank you for recognising our efforts, and we will continue striving to provide the best possible care for your dad.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I B (Grandson of Client) published on 24 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire
Thank you for your positive feedback I will pass this on to the team who will be delighted. Best wishes
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Visiting Angels East Lancashire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Visiting Angels East Lancashire is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Visiting Angels East Lancashire is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels East Lancashire to verify any information. View our terms and conditions. Visiting Angels East Lancashire has a Basic Service – more info.
