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Call2Care Solutions has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Call2Care Solutions has 3 reviews.
Review from F H (Daughter of Client) published on 15 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Florence Frimpong, Registered Manager at Call2Care Solutions
Thank you so much for your lovely feedback! We're thrilled to hear that your mum is happy with our care, and we're glad our team has been able to make a positive difference. We always strive to go the extra mile, and it's wonderful to know it's appreciated.
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Review from V S (Daughter-in-law of Client) published on 21 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Florence Frimpong, Registered Manager at Call2Care Solutions
Thank you so much for your heartfelt review. We are deeply touched by your kind words and thrilled to hear about the positive impact our care has had on your father-in-law. At Call2Care, our mission is to provide the best physical care while addressing the emotional and psychological needs of those we serve. We understand how challenging it can be to care for a loved one, especially when they feel isolated and unhappy. Your story of seeing him laugh and smile again is exactly why we do what we do, and it brings immense joy to our entire team. Our carers strive to build meaningful connections, treating everyone with the respect and kindness they deserve. Knowing we have made a difference in your father-in-law's life and brought peace and joy to your family is incredibly rewarding. Thank you for trusting Call2Care and sharing your experience. We are committed to continuing this level of care and support. Warm regards, The Call2Care Team.
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Review from F M (Son of Client) published on 13 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Florence Frimpong, Registered Manager at Call2Care Solutions
Thank you so much for sharing your experience with Call2Care Solutions. We are truly touched by your kind words and delighted to hear that our services have made such a positive impact on your dad's life, as well as yours. We understand how challenging it can be to find the right care provider, and we are honoured that you chose us after your previous experiences. Our team strives to provide gentle, compassionate, and high-quality care, and it's wonderful to hear that your dad is happy and smiling again. Your feedback means the world to us and motivates our caregivers to continue delivering exceptional care. If there is anything else we can do for you or your dad, please don't hesitate to reach out. Thank you once again for your trust and recommendation. Warm regards, The Call2Care Solutions Team.
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Value for Money
The Review Score of 9.0 (9.000) out of 10 for Call2Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Call2Care Solutions is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Call2Care Solutions is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Call2Care Solutions to verify any information. View our terms and conditions. Call2Care Solutions has a Basic Service – more info.
