Horizons Homecare - Blackpool, Fylde & Wyre

11 Birley Street, Blackpool FY1 1EG
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10 14 Reviews
  • Horizons Homecare - Blackpool, Fylde & Wyre, Blackpool
Horizons Homecare is a leading supplier in Homecare Services for anyone aged 18+. Its approach to care is centred around 4 key values which are: Kindness, Punctuality, Family, and Continuity - The aim is to only hire family orientated people with kindness at the heart of their personalities and the standard is to be punctual and provide continuity of care to all of their clients through small regular teams of professionals. A family centred stance on care is what they believe in - 'Treat and love all people like they are your own family'.

Horizons provides care for all people, with varying degrees of care requirements, and if some clients require specialist skills then you can feel safe and secure knowing that their professional carers will receive the training required to provide you with the highest standard of support. Some clients have very strict and robust routines with expertly trained carers specific to their clients needs, other clients just need some support with the daily tasks in their own home, and other clients just need a friend to talk to (a friend that will also take them to appointments, hobbies, and outings if required). Whatever you need, Horizons Homecare has you covered.

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Care Provided by Horizons Homecare - Blackpool, Fylde & Wyre

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Horizons Homecare Ltd
  • Person in charge
  • Holly Galler (Manager)

Funding & Fees Guide for Horizons Homecare - Blackpool, Fylde & Wyre

  • Prices

  • Our services start from £22. They range from 30-minute visits, 45-minute visits, 60-minute visits up to 24-hour care.

  • Our fees are designed to be competitive.

Horizons Homecare - Blackpool, Fylde & Wyre Reviews (14)

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Horizons Homecare - Blackpool, Fylde & Wyre has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years. Over all time Horizons Homecare - Blackpool, Fylde & Wyre has 14 reviews.

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Review from Margaret D (Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and professional. Every visit was a pleasure. When I first came out of hospital it was overwhelming, so my helper from Horizons was understanding and I felt we had known each other for years. Whatever I needed doing what she did with a smile. My home is clean and sparkling. Also i was good
to have someone to chat with. I would recommend Horizons Homecare.

Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your Kind words! It's always a pleasure to help you, and it's always nice to see you at our events having fun! You have made such an amazing recovery and I know your very small team of 1 Helper absolutely loves coming to see you. I'll pass this on to her, she'll be super happy to receive these compliments. Thank you once again!


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Review from Caroline E (Daughter-in-law of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care delivered by the same carers for my mother-in-law which is fantastic. They are always on time and happy to support with all needs. Horizons Homecare are always at the end of the phone if we need any help with anything and are very flexible if I need to put in extra visits. I can't thank
them enough Thank you Horizons Homecare.

Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words. It really makes such a difference to us. I will make sure the feedback is passed on to your amazing team.


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Review from Carole S (Daughter-in-law of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Horizons Homecare enough. Not at all surprised that there are so many five star reviews here as everyone we have dealt with has gone over and above expectations. My mother-in-law likes that she has the same carers, who are all lovely with her - she blows them kisses as they leave! They
don't just provide the basics - they chat with her and we have seen a difference in her because of that.
The entire team are well turned out, polite and punctual. James responded to our urgent request the same day, going out of his way to do the risk assessment so that care could start quickly. Highly recommend .

Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words. Continuity, family, kindness and punctuality are our core values and I'm happy it seems to be having a positive impact for you. Your feedback will be passed on to your mother-in-law's care team, I'm certain they will all be super happy to receive this review.


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Review from Trevor D (Son of Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Horizons Homecare for 6 months now and have never been so happy with a care company. We will 100% recommend them to everyone we meet because they have been that good to us. They have helped us in more ways than I can write, from last minute changes to support in finding the right hotels
for family to stay at. Bunch of diamonds. Thank you so so much.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words and feedback. I'm certain our team will be really happy with the review!


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Review from Vicki G (Daughter of Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since changing to Horizons I cannot believe the difference in my mum. She is treated with great care and respect. The carers ensure my mum is clean all the time. They also clean the house and are on top of everything. With everything they do for Mum also reflects on my dad. He is feeling much more at
ease and at 86 this gives me great peace of mind. My personal opinion of the care given is as though it was each carer's own family.

Reply from James Galler, Company Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you for taking the time to provide amazing feedback! We're so glad to hear that your mum is receiving such compassionate care and that it's bringing peace of mind to your dad as well. Our team truly strives to treat every client like family, and your words mean a lot to us. If there's anything else we can do to support you, please let us know!


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Review from Tyler G (Grandson of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Horizons have been outstanding, they treat my Grandmother so well. We have seen a positive difference in the happiness of Grandma since Horizons took over, she loves the staff! It's amazing that she gets the same carers each day when they're supposed to be there. We as a family couldn't
be more thankful for the service so far.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Tyler, thank you so much for the feedback. It means the world to us and Grandma's team of carers. The staff love Grandma and Grandad and I'm certain they will be thrilled to get these compliments. Thank you once again.


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Review from R T (Granddaughter of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Horizons Homecare recently took over for my grandma and I am so happy they did. The difference in care to previous care is amazing. My grandma is much happier. The carers are lovely, they are punctual which creates a relaxed routine for both my grandma and grandad. The same carers attend which is great
because they create a bond and a welcomed sense of familiarity. They have motivated my grandma and she has perked up which is lovely to see. Thank you.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you for this lovely feedback. It's a pleasure looking after Grandma and Grandad and I know the team all absolutely love going there to see them. I'll pass this feedback on to the team as I'm sure it will brighten up their day. Thank you once again!


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Review from S H (Daughter-in-law of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care received, carers matched to father-in-law's personality and interests so made them feel more like friends than actual caregivers. Would highly recommend it if you want amazing and personable care/ help or even companionship.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you for your review. It was definitely a bit of luck when we already had carers who liked football or who supported the same team! So glad that you used the word 'friends' because that is what we are always aiming for. I'll pass this on to the team, they'll be super happy to receive this feedback. Have a wonderful day!


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Review from L C (Granddaughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using horizons in may 2024 and really wish that we had used them earlier. Nan has had nothing but good words to say about her team and her experience, which is rare because she used to complain all the time about the previous girls. I just want to say thank you for all of your hard work.
I know it has been difficult and you have persisted with us to get the package of care started and we are all so thankful. I wish I could recommend you to more people.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you for your kind, heartfelt words. It really does make a difference to us all and can help brighten up our days. It has been a long process to get the right level of funding in place that's for certain, but it has all been worth it because Nan now has the care she wanted. I'll be sure to let the entire team know of your feedback. Have a wonderful day and we'll speak soon!


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Review from S M (Daughter-in-law of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could shout to the world about how caring and professional the Horizons team are I would. Mum and Dad have had problem after problem with both of their previous care companies and in all fairness we all thought moving to another company would just give us more problems but it definitely hasn't.
I do remember our last company promising regular carers but that didn't happen. We received males when mum didn't want males and the list goes on. The carers at Horizons Homecare are just wonderful! They care for Mum and Dad so much, they care emotionally for us when we need the support. They always turn up on time (unless the council puts in more stupid road works) and they always have a smile on their faces. If I had known about them sooner one hundred per cent we would have used them from the very beginning. I would highly recommend using them because they are better and they are cheaper than our last company. It doesn't feel like anything is ever a problem and we all feel confident now!

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your review! We're thrilled to hear that your experience with Horizons Homecare has been positive and that we've been able to provide the consistent, caring service your family deserves. It sure does mean the world to us to know that our team has made a difference for your mum and dad, and we're honoured to support you all emotionally as well. We're grateful for your recommendation and for trusting us with your parents' care. Your kind words motivate us to keep providing the best care possible.


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Review from K H (Friend of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing with my friend, I have seen a huge improvement in them mentally, knowing what they have been through and how difficult it has been finding the right home care this has amazed me! It has eased my worries and stress so much knowing the care my friend is receiving, it goes above and
beyond what is expected all whilst maintaining dignity and pride. This is a truly special and well-run establishment that has the trust and faith not just of the clients but just as importantly the loved ones of clients.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for the review! Can we return the feedback and tell you how amazing you have also been! The improvement physically, emotionally, and mentally is because of everybody who is and has been involved during these difficult couple of years. It is a pleasure to provide care to her and it has been a pleasure to meet all of the wonderful people she has around her. As always I will inform the team of the news, I am sure it will brighten their days up!


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Review from Billy L (Nephew of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good communication and customer service, extremely happy with the quality of care received, the entire process was clear and I was kept updated from start to finish. Staff are also very friendly, knowledgable, and passionate about their jobs and always made our experience comfortable so I knew
my aunties best interests were in the right hands.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Firstly, thank you so much for taking the time to fill in a review for us. Secondly, it is a pleasure supporting your Auntie because she is such an amazing person with a brilliant sense of humour. You have all been great to work with and we look forward to continuing her care alongside you. As always I'll make sure the team is fully aware of the feedback (although I'm sure they get told all the time!). Have a wonderful day!


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Review from Steven P (Grandson of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial call to starting our care Horizons couldn't have been more helpful. They made us feel safe and calm in one of our most difficult times. They have allowed me and my family to take quality time with our grandad rather than being his caregiver. The whole team are truly amazing. Dementia
has been a tough pill to swallow for grandma but they support her too. They always check on her during the visits and are so patient and supportive with Grandad as he gets more confused. We have a great team of carers that we have all gotten to know, it's great that Grandma knows all the staff it makes her feel safe too.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your review! It has been a real pleasure to work with you all while we got the package of care started. We will pass your kind words on to the team as I am sure it will put a smile on their faces. Have a lovely day, and hopefully, I will be able to catch up with you all soon.


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Review from L C (Daughter of Client) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They came to visit me and Mum to talk about how they could help. The problem was that we always had a care provider but we really wanted to move because we were really unhappy. The carers were so nice and gave us lots of advice. We got to meet our carers before they started officially which was nice
for Mum and all of us. It showed us they valued the family/friendship aspect of us. Now they only send the same carers (our girls) and Mum is better than ever. Thank you!

Reply from James Galler, Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thanks for your amazing review, we know it's been challenging for everyone and we are glad we could help you and your amazing family during this difficult time. It's great to see the progress your Mum has made, the care staff love her to bits.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Horizons Homecare - Blackpool, Fylde & Wyre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Horizons Homecare - Blackpool, Fylde & Wyre is calculated as follows: ( (84 Excellents x 5) ) ÷ 84 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Horizons Homecare - Blackpool, Fylde & Wyre is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Holly

Holly Galler

Job Title: Registered Manager

Joined: 2023

Holly Galler is the co-founder and registered manager of Horizons Homecare, bringing a wealth of expertise and a deep passion for mental health and caregiving. With a degree in Mental Health Nursing from the University of Cumbria and extensive hands-on experience, Holly is dedicated to providing compassionate and high-quality care to all clients.


Holly’s approach at Horizons Homecare centers on putting people first. She has honed her skills in medication administration, health monitoring, and effective communication with families, ensuring that clients receive comprehensive and personalized care. Holly excels in leading and empowering staff, fostering a supportive and positive work environment. She believes that happy and motivated employees deliver the best care, and she is committed to their professional growth and well-being.


Her excellent communication skills build trust and strong relationships with clients and their families, ensuring their needs are met with compassion and professionalism. Holly’s dedication to mental health and caregiving, combined with her leadership and hands-on experience, ensures that Horizons Homecare delivers the highest standard of care. Her commitment to both staff and clients sets Horizons apart, making it a trusted and compassionate choice for homecare services.


James

James Galler

Job Title: Director

Joined: 2023

James Galler is the co-founder and Company Director of Horizons Homecare, established with his wife, Holly Galler, a qualified mental health nurse. With a first-class honours degree in Nutrition & Exercise Sciences from the University of Central Lancashire and a strong background in business consultancy, James is committed to making Horizons a place where exceptional care and operational excellence go hand in hand.


At Horizons, James puts people first. He’s dedicated to building a supportive environment for both clients and staff. His expertise in financial planning and strategic advice keeps the agency growing and running smoothly, ensuring resources are always available for top-quality care. James believes that happy, empowered employees are key to providing the best service, so he focuses on creating a positive workplace where staff feel valued and motivated.


James’s approach is all about relationships. His excellent communication skills help build trust and strong connections with clients, making sure their needs are always met with compassion and professionalism. By prioritizing the well-being of his team and clients, James ensures that everyone at Horizons feels cared for and supported, setting the standard for homecare services.


Frequently Asked Questions about Horizons Homecare - Blackpool, Fylde & Wyre

What Type of Services does Horizons Homecare - Blackpool, Fylde & Wyre offer?

Horizons Homecare - Blackpool, Fylde & Wyre offers Home Care.

How many Carers does Horizons Homecare - Blackpool, Fylde & Wyre employ?

Horizons Homecare - Blackpool, Fylde & Wyre employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Horizons Homecare - Blackpool, Fylde & Wyre to verify any information. View our terms and conditions. Horizons Homecare - Blackpool, Fylde & Wyre has a Platinum Service – more info.