Refreshing Care

The Hubb Business Centre, 335-351 Rainham Road South, Dagenham RM10 8QR
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9.3 5 Reviews
  • Refreshing Care, Dagenham
Refreshing Care is a Homecare provider who views it a great honour and responsibility to serve each client they are entrusted with. Based in Romford Essex, Refreshing Care operates throughout the London Borough of Havering as well as Barking and Dagenham. They offer a personalised care service where the user is at the heart of the service. Refreshing Care’s motto is ‘Homecare that puts you first’ and this drives every aspect of their care.

Their services include but are not limited to:

•        Homecare (Personal Care, Meal Preparation, Assistance with Medication)
•        Visiting Care (Companionship, Shopping, Domestics)
•        Live-in Care (24hour care, Overnight Care)
•        Specialised Care (Diabetes, Mental Health, Dementia and more)
•        Respite Care
•        Reablement (Home from Hospital)

Refreshing Care’s dedicated care givers are carefully selected, trained and background checked to ensure they imbibe the core values of the service. Refreshing Care is committed to ensuring that you are well looked after, well supported and loved ones are regularly updated about your care.

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Care Provided by Refreshing Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Refreshing Care Ltd
  • Person in charge
  • Arnold Allotey (Manager)

Funding & Fees Guide for Refreshing Care

  • Prices

  • From £19/hr

  • Please contact us for an individualised pricing based on your care needs
    Promotional offer: 15% off your first month of care

Refreshing Care Reviews (5)

9.3

Refreshing Care has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Refreshing Care has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from L B (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The cleaning was professional and thorough.
The staff, especially Arne are kind and patient. Staff take a real interest in asking their clients questions and having interesting conversations. Superb service all round. Highly recommend.

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Review from R B (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service I received. He showed concern for my needs and asked if everything he did was satisfactory. Which it was and my rooms all looked clean and tidy when he finished.

Reply from Arnold Allotey, Registered Manager at Refreshing Care

We are so glad you were pleased with the service and even more delighted that the carer met your needs. Thank you for this kind feedback. Always at your service.


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Review from Donna H (Daughter of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company - Refreshing Care, has gone above and beyond board to meet my mother's needs. I feel I can totally relax when I'm not here knowing she is in their care. My mother has a regular carer and to date feels very comfortable. All the issues that she had about receiving a stranger into her home
have subsequently diminished over time and she now looks forward to seeing her. The carer apparently pre-empts my mother's needs and is always willing to assist in any way. My mother is happy, so I'm happy. A big thank you to the manager who works tirelessly to make sure everything runs smoothly and efficiently. A little while back the manager explained that Mum's regular carer might not be available for the dates I requested, I don't know what went on behind the scenes but he made it happen and Mum had her regular carer.
Thank you Refreshing Care.

Reply from Arnold Allotey, Registered Manager at Refreshing Care

Thank you for your heart-warming feedback. It makes going the extra mile worth it, particularly to see the smile on mum's face and the comfort she feels. It inspires us to do more. We will pass on your kind feedback to Mum's carer. Thank you once again.


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Review from Dennis A (Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very much impressed and satisfied with the level and quality of service rendered. My flat that was in disarray was so clean and it brought me so much joy and would not really hesitate in recommending them. Kudos to the gentleman that was sent to do the job.

Reply from Arnold Allotey, Registered Manager at Refreshing Care

Thank you so much for your feedback. Providing our clients with high quality care and support is always our priority. We will pass on your lovely feedback to your carer who also supported with the housekeeping you highlighted.


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Review from A M (Daughter of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is service, and there is Refreshing Care. The team have been so helpful and supportive to my father, and we trust them- which makes all the difference. The team have over and again gone over and beyond to ensure my father is fully supported and looked after. I highly recommend Refreshing Care
to anyone looking for Home Care!

Reply from Arnold Allotey, Registered Manager at Refreshing Care

Thank you for such a kind review. It is our pleasure to support Dad, particularly after a challenging period for him. At your service always.


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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Refreshing Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Refreshing Care is calculated as follows: ( (24 Excellents x 5) + (6 Goods x 4) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Refreshing Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Refreshing Care

What Type of Services does Refreshing Care offer?

Refreshing Care offers Home Care.

How many Carers does Refreshing Care employ?

Refreshing Care employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Refreshing Care to verify any information. View our terms and conditions. Refreshing Care has a Platinum Service – more info.