Percurra East Dunbartonshire has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Percurra East Dunbartonshire has 3 reviews.
Review from Susan S (Daughter of Client) published on 18 November 2024
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Reply from Siriya Anwar, Manager at Percurra East Dunbartonshire
Thank you very much for your kind review. It is lovely to see such positive feedback on the service provided. We are delighted to hear that Percurra are supporting your mum well and that you are happy with the service we provide. We wish you all the best in the future. Kind regards Percurra East Dunbartonshire.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A G (Son of Client) published on 12 November 2024
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Reply from Siriya Anwar, Manager at Percurra East Dunbartonshire
Thank you very much for your kind review. It is lovely to see such positive feedback on the service provided. We are delighted to hear that Percurra are supporting your mum well and that you are happy with the service we provide. We wish you all the best in the future. Kind regards Percurra East Dunbartonshire.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Amanda M (Daughter of Client) published on 8 August 2024
Submitted via Website •
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Reply from Siriya Anwar, Care Manager at Percurra East Dunbartonshire
Thank you very much for your kind review. It is lovely to see such positive feedback on the service provided. We are delighted to hear that PerCurra has succeeded in supporting your mother. We wish you all the best in your future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.000) out of 10 for Percurra East Dunbartonshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Percurra East Dunbartonshire is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Percurra East Dunbartonshire is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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