SureCare Guildford & Woking

P M House, Riverway Industrial Es, Old Portsmouth Road, Peasmarsh, Guildford GU3 1LZ
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9.7 8 Reviews
  • SureCare Guildford & Woking, Guildford
With over 30 years of expertise in domiciliary care, SureCare Guildford and Woking is dedicated to providing personalised care plans that truly enhance clients' well-being, respecting their unique preferences and needs. Their holistic approach involves close collaboration with health professionals and community services, empowering clients to achieve their fullest potential and fostering independence and active participation in the community.

They begin with a no-obligation initial meeting, followed by a thorough care needs assessment conducted by the experienced team. Based on this assessment, they create a detailed and customised care plan that is regularly updated to adapt to any changes in clients’ needs, ensuring they receive the most effective and compassionate care.

Their rigorous recruitment process and comprehensive in-house training guarantee that they uphold the highest standards of care through skilled and dedicated staff. They are committed to the continuous professional growth and career advancement of team members, ensuring they are always equipped to provide exceptional service.

Furthermore, in their dedication to corporate social responsibility, they proudly allocate 2.5% of their profits to support charitable causes, making a positive impact on the community beyond their direct services. Choose SureCare Guildford and Woking for a trusted partner in domiciliary care that combines expertise, compassion, and a commitment to excellence.

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Care Provided by SureCare Guildford & Woking

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shahid Younis / Michelle Whittle (Director / Manager)

Funding & Fees Guide for SureCare Guildford & Woking

  • Prices

  • £32.00 per hour weekly
    £34.50 per hour weekend

SureCare Guildford & Woking Reviews (8)

9.7

SureCare Guildford & Woking has a Review Score of 9.7 (9.736) out of 10, based on 8 reviews in the last 2 years. Over all time SureCare Guildford & Woking has 8 reviews.

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Review from Maidie C (Client) assisted by family/friend published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are worth their weight in gold, not just carers but friends. We have a good laugh and chat while they prepare my food, attend to personal care and tidy the house. It's never anyone I don't know, I have three regular carers and the manager sometimes comes herself. They do an hour each morning
and 30 minutes before lunch. I feel so much better since SureCare started.

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Review from D R (Son of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff who have been consistent, willing, kind and respectful. I have felt very reassured by the professionalism of all staff. The ability to flex the level of support up and down is potentially useful and nothing has felt like a hard sell.

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Review from Stephen L (Son-in-law of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, the SureCare team have been excellent. The manager was proactive, quick to everyone and made starting with a care agency straightforward and focussed on our needs. She has remained available when we have needed her and clearly keen to maintain a productive relationship. She chose a carer
who is friendly, responsive and keen to ensure that my mother-in-law remains in control. Most importantly, she is someone that we trust and has quickly allayed any fears about starting this care journey. Highly recommended!

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Review from Julie B (Daughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care our mum is receiving from SureCare.
Since they started, Mum has been much happier. She looks forward to the visits. All the staff are very helpful, happy and professional, and very reliable. Nothing is too much for them, as Mum can be challenging at times.
We are
very happy with all the care given.

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Review from Valerie R (Client) published on 7 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a helper who is always cheerful with a lovely sense of humour. She is always willing to do anything I ask her. She has difficulty getting here on time, which doesn't matter to me but may cause stress to her.
I enjoy her company and a nice clean house!

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Review from S B (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care. My mother is 92 and very happy with the care she is receiving, excellent carers who really care about my mother. She really loves them, they make her life so much better as she is very happy with what they do for her and cannot praise them enough

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Review from H L (Granddaughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have found a better care agency and carers to look after my Grandma.
It will be really nice to work with Guildford now that the office is up and running. SureCare has cared for Grandma since April.
The manager has been invested with our family from the start and has kept us informed every
step of the way.

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Review from Debbie N (Daughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using SureCare Guildford and Woking since December 2023 and couldn't be happier. The manager has been extremely helpful and supportive at a time when I suddenly needed help with my 95-year-old mother and didn't know where to start. She has taken time to get to know Mum personally and match
her with suitable carers and will not send anyone Mum hasn't already been introduced to. Communication between myself, management and the carers themselves has been brilliant, any concerns are always noted promptly so that I can act on them. They generally come in the early morning and lunchtime and I do the evening but there is flexibility, giving 48 hours' notice I can make changes if Mum has an appointment or we have other plans. Mum says they're worth their weight in gold, high praise from a lady who thought she didn't need help and wants to stay in her own home for as long as possible. You can't put a price on peace of mind and I'm so glad I chose SureCare.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for SureCare Guildford & Woking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for SureCare Guildford & Woking is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) ) ÷ 47 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Guildford & Woking is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Michelle Whittle

Job Title: Registered Care Manager

Joined: 2023

Michelle has over 32 years of care experience, including 20 years in care management. She is passionate about elderly care and possesses the necessary knowledge, skills and experience to lead a service that is safe, caring, responsive, effective, and well-managed.


Frequently Asked Questions about SureCare Guildford & Woking

What Type of Services does SureCare Guildford & Woking offer?

SureCare Guildford & Woking offers Home Care.

How many Carers does SureCare Guildford & Woking employ?

SureCare Guildford & Woking employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Guildford & Woking to verify any information. View our terms and conditions. SureCare Guildford & Woking has an Enhanced Service – more info.