Heritage Healthcare North Tyneside

Unit 25, Apex Business Village, Cramlington NE23 7BF
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9.6 6 Reviews
  • Heritage Healthcare North Tyneside, Cramlington
Heritage Healthcare North Tyneside is a premier provider of bespoke homecare services, dedicated to enhancing the lives of individuals throughout North Tyneside and South Northumberland. With a team of compassionate and highly trained carers, they offer a comprehensive range of support services tailored to meet the diverse needs of clients.

At Heritage Healthcare North Tyneside, they understand that each individual is unique, which is why they work closely with clients, their families, and healthcare professionals to develop customised solutions that address specific needs and preferences.

Their commitment to flexibility ensures that individuals receive the level of support they need, whether it's a brief visit or round-the-clock care. They are dedicated to promoting independence and well-being while providing compassionate and professional assistance.

What truly sets Heritage Healthcare North Tyneside apart is their unwavering dedication to making a positive difference in the lives of those they serve. Their compassionate team goes above and beyond to ensure the happiness and dignity of clients, fostering a sense of trust and security within the community. When it comes to homecare in North Tyneside, Heritage Healthcare North Tyneside is the trusted choice for exceptional and reliable support.

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Care Provided by Heritage Healthcare North Tyneside

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Suzanne Amour and Tanya Thompson (Joint Registered Managers)

Funding & Fees Guide for Heritage Healthcare North Tyneside

  • Prices

  • Rates start from £28.50 per hour

  • Available on request

Heritage Healthcare North Tyneside Reviews (6)

9.6

Heritage Healthcare North Tyneside has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Heritage Healthcare North Tyneside has 6 reviews.

Overall Experience

  • 6
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Review from Janice R (Daughter of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is simply the best. The care kindness and compassion that the managers and team have shown my Mam is second to none.
They regularly update me on my Mams health and alert us to any changes in her behaviour and everyday needs.
On one occasion my Mam mentioned some make up that she needed
and the by the next day it she received it. This just goes to show that this company always put their client's needs first.
My Mam feels happy and safe with the team and has quickly bonded with them.
I now have peace of mind that my Mam is safe and very well looked after by this amazing team.


If I could give 6 stars I would!!


Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your incredibly kind words and thoughtful review. It truly means the world to us to hear how happy and supported your Mam feels with our team. Providing compassionate, person-centred care is at the heart of everything we do, and we're so glad that this has made a real difference for both your Mam and your family. From the little things like getting her favourite make-up, to keeping you informed and involved in her care, it's our pleasure and privilege to support her. Your trust in us gives us great pride, and your feedback gives our whole team such a boost. Thank you again for your support - we're honoured to be part of your Mam's care journey. Warmest wishes


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Review from Clare R (Daughter of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

they have been an absolute godsend. They have taken much of the pressure off myself and made the experience for my father the best they can. I know that he is cared for correctly and also any concerns are dealt with in the correct manner.

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words. We are truly touched to hear that our care has made a positive difference for both you and your father. Supporting families and ensuring our clients receive the best possible care is at the heart of what we do. It means a great deal to know that you feel confident in the care we provide and that any concerns are handled properly. We will be sure to pass your feedback along to our team-they will be delighted to hear it! If there's anything else we can do to support you and your father, please don't hesitate to reach out.


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Review from N S (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team offer a really genuine, caring and professional service. They looked after my mum while we had a short break away and I felt reassured that I could relax and know she was in safe hands. Their care plan is thorough, communication excellent and they built a lovely relationship with my mum. I
wouldn't hesitate to recommend and we will definitely be using their services again.

Reply from Suzanne, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your incredibly kind words. It means a great deal for us to know that we were able to provide your Mum with the care and attention she deserved. Knowing that you felt reassured and confident in our support truly touches my heart, this is exactly why we do what we do. Your recommendation is such a generous gesture, and we are here for you and your family whenever you need us. Please don't hesitate to reach out if there's anything more we can do to help.


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Review from J B (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care company this is, I can really recommend them. The care and respect that was shown to my father while I went on holiday was really a first-class professional service with built-in sensitivity and support that made me feel that I was almost leaving Dad with an extended family as
he really enjoyed all the help, company, and assistance that he received. Special thank you to a wonderful team.

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words. We are thrilled to hear that your father had a positive experience with our team and that our care brought you peace of mind during your time away. Ensuring a compassionate and supportive environment for our clients is at the heart of what we do, and it's wonderful to know that our team made your father feel like part of an extended family. We will be sure to pass along your thanks to everyone involved. Thank you again for your heartfelt recommendation - it means the world to us. If there is ever anything more we can do, please don't hesitate to reach out.


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Review from C M (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and courteous service making sure that clients' needs are met. Friendly and patient as the client has mobility issues and suffers from vascular dementia.
The client is made comfortable for bedtime and time is always made for a chat and a drink. The flat is always checked before leaving,
lights etc turned off and door locked and safe key secured. Staff have also asked if there is anything else they could do to help.
The staff have also given text feedback to advise of any issues.
The help the client and family have received has been excellent and supportive.

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you for your thoughtful review and for sharing your experience with us. We are so pleased to hear that our team has been able to meet your loved one's needs with the care and attention they deserve. Ensuring comfort, safety, and a personal touch, especially when dealing with mobility issues and dementia, is something we prioritise, and it's wonderful to know this has made a positive impact. We truly appreciate your recognition of our team's efforts to keep you informed and provide ongoing support. If there's ever anything more we can do, please don't hesitate to reach out. Kindest Regards, Heritage Healthcare North Tyneside


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Review from V S (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's great knowing that someone has eyes on my mum every day. I know that she is eating properly and she is taking her medication thanks to Heritage Healthcare. Every carer is lovely with Mum and she likes them all. They let me know straight away if Mum has any issues. They are professional and punctual
and I'm very happy with the service they provide.

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words and for sharing your experience with Heritage Healthcare. We are delighted to hear that your mum is happy with the care she's receiving and that our team has earned your trust. Ensuring that your mum is well taken care of is our top priority, and it's wonderful to know that this brings you peace of mind. We truly value your feedback and appreciate your recognition of our carers' dedication and professionalism. Please don't hesitate to reach out if you ever have any questions or concerns, we're here to help! Kindest Regards, Heritage Healthcare North Tyneside


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Heritage Healthcare North Tyneside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Heritage Healthcare North Tyneside is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare North Tyneside is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Suzanne

Suzanne Amour

Job Title: Director & Registered Care Manager

Joined: 2024

Being an HCPC registered healthcare professional and an Operating Department Practitioner for a local NHS trust, Suzanne is deeply committed to person-centred care. Her passion for caring for people drives her to ensure that every individual receives compassionate, personalised, and high-quality support in the comfort of their own home. At Heritage Healthcare North Tyneside, she strives to create a supportive and nurturing environment for both her clients and a dedicated team, setting the benchmark for excellence in domiciliary care in their community.


Before qualifying as a healthcare professional, Suzanne worked as a credit manager and gained valuable experience in customer service. The transferable skills from these roles, such as leadership, management, and a strong commitment to customer satisfaction, have significantly contributed to her ability to lead their team effectively and ensure they provide the best possible care.


She is driven by a deep passion for creating a kind and caring environment for their clients. By consistently putting their clients first, she strives to ensure their needs are always met with compassion and respect. Suzanne believes that their staff, who are trained to an excellent standard, are a valued and integral part of her team, playing a crucial role in delivering exceptional care and service.


Tanya

Tanya Thompson

Job Title: Director & Registered Care Manager

Joined: 2024

Tanya's career spans various fields, from business to healthcare, allowing her to bring a unique blend of skills to her role. With over 16 years of clinical experience as a paramedic and in primary care, she has extensive expertise in managing elderly and frail individuals and understanding their holistic needs. Her strong communication skills, coupled with a kind, respectful, and empathetic approach to patient-centred care will enable her to deliver high-quality care.


Tanya's career journey has included working in human resources, sales and finance for 10 years before moving into healthcare, providing her with a broad skill set. She is an HCPC Registered Paramedic who progressed to a Clinical Manager and then onto an Advanced Practitioner. Throughout her career, she has gained invaluable experience working with elderly and frail populations, as well as interacting with diverse communities and health and social care professionals. These experiences have deepened her understanding of the critical importance of personalised, in-home care.


She has a Master’s Degree in Practice Development and a Postgraduate Diploma in Advanced Practice. These qualifications have enriched her knowledge in clinical practice, service improvement, leadership, and the importance of patient-centred care.


Frequently Asked Questions about Heritage Healthcare North Tyneside

What Type of Services does Heritage Healthcare North Tyneside offer?

Heritage Healthcare North Tyneside offers Home Care.

How many Carers does Heritage Healthcare North Tyneside employ?

Heritage Healthcare North Tyneside employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare North Tyneside to verify any information. View our terms and conditions. Heritage Healthcare North Tyneside has an Enhanced Service – more info.