Tobea Support Ltd

157 Palmerston Road, Chatham ME4 6LU
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9.3 4 Reviews
  • Tobea Support Ltd, Chatham
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Care Provided by Tobea Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Tobea Support Ltd
  • Person in charge
  • Nicola Woods-Thomas (Manager)
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Tobea Support Ltd Reviews (4)

9.3

Tobea Support Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Tobea Support Ltd has 4 reviews.

Overall Experience

  • 4
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Date Published

4
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4
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Review from S K (Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks so much to the manager and her ladies. They have been taking care of my Mum since August last year. Our family would be lost without them. They are true professionals, but with an angel's touch. The manager, is always on hand to navigate us through this difficult time, and I can't thank her enough
for everything she's done for Mum and for us. I highly recommend Tobea Support to anyone looking for care for a loved one. They are truly amazing.

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Treated with Dignity

Value for Money

Review from Debbie F (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are taking exceptionally good care of my mum. Always gentle and supportive of her needs, taking time to understand her. This also extends to the family and we're immensely grateful to them all. Thanks guys, we couldn't do it without you.

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Value for Money

Review from T R (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Tobea Support Ltd highly enough. The manager's communication was faultless and she was calm and reassuring in an ever-moving situation, despite her being away on holiday. My mum was suffering from cancer and desperately needed support. A representative was sent out to meet us, discuss
our requirements and she was equally impressive. I first met the manager the day she arrived back from her trip. She was caring, compassionate and able to be flexible enough to cope with our changing circumstances. The manager and her team were fantastic and nothing was too much trouble. She was very knowledgeable about the workings of the care system and assisted us beyond words. Unfortunately my mum's health deteriorated rapidly but the manager and her team adapted to her needs instantly. Despite only knowing our family for about 6 weeks, the manager attended the funeral and was invaluable. Please engage her services with confidence. We couldn't have got through this sad time without her and her staff. Thank you.

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Review from Dawn B (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Tobea Support Ltd and the manager in particular. Our mum (who was ill with cancer) deteriorated very quickly to the point where carers were needed. The manager was very personally involved in Mum's care right from the start - down to corresponding with us while she was still
on holiday, and attending our first in-person meeting as soon as she was back on home soil! The manager and all her staff were great, and very kind and gentle with Mum. Nothing was too much trouble, and they were very flexible with when care was provided, and extra hours when needed. The manager was very helpful at the end of Mum's life with lots of information and personal experience to aid our journey through a very emotional experience. I wouldn't hesitate to recommend the manager and her team to anyone needing at-home care.

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Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Tobea Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Tobea Support Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tobea Support Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Tobea Support Ltd

What Type of Services does Tobea Support Ltd offer?

Tobea Support Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tobea Support Ltd to verify any information. View our terms and conditions. Tobea Support Ltd has a Basic Service – more info.