Rosemil Care

6 Sutton Plaza, Sutton SM1 4FS
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9.5 5 Reviews
  • Rosemil Care, Sutton
Rosemil Care, based in Sutton, is a trusted care agency specialising in comprehensive support for individuals with mental health needs, dementia, and physical disabilities. Serving adults aged 18 and above, including those over 65, Rosemil Care is dedicated to providing personalised and compassionate care tailored to each client’s unique needs. As part of their commitment to excellence, Rosemil Care offers a free initial assessment for every new care package. This ensures that each client receives the most appropriate level of care right from the start. Beyond standard services, they also assist with emergency cover, hospital discharge planning, transportation, and much more, providing seamless support in all aspects of clients’ lives. The team is also equipped to manage medication needs, including collecting prescriptions, administering medication, and ensuring that clients follow their prescribed medication regimens safely and accurately. The diverse team of skilled carers hails from various locations, including Nepal, India, and other parts of Africa, bringing a wealth of experience and cultural sensitivity to their roles. This diversity enables them to connect with clients on a personal level, ensuring that care is delivered with empathy and understanding. Leading the team is the registered manager, who has over 21 years of experience in the healthcare industry. Under this experienced leadership, Rosemil Care upholds the highest standards of care, making them a trusted partner for families and individuals seeking reliable care solutions in the Sutton area. For more information about their services and how they can assist you or your loved ones, please visit their website at rosemilcare.com or call.

Care Provided by Rosemil Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Rosemil Care Ltd
  • Person in charge
  • Andrea Gordon (Registered Manager/Director)

Funding & Fees Guide for Rosemil Care

  • Prices
  • Rosemil Care fees are as follows;
    Daytime Care Tier 1- £22.76 per hr Tier 2 - £24.13 per hr Tier 3 - £26.79 per hr
    Waking Night Tier 1- £22.35 per hr Tier 2- £24.00 per hr Tier 3 - £25.86
    Sleeping Night Tier 1 - £20.34 Tier 2- £21.71 per hr Tier 3 - £22.38 per hr
    Live-in Care Weekly Rate Tier 1 £1,388.00 Tier 2- £1,476.00 Tier 3 £1,576.00


  • The fee varies and depends on the diagnosis


9.5

Rosemil Care has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time Rosemil Care has 5 reviews.

Overall Experience

  • 4
  • 1
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Date Published

5
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Overall Experience  Overall Experience 4.0 out of 5

The care staff has covered the task as asked of them.
All the carers have overlooked some of the tasks i.e. tissues left in pockets in the washing machine. Overflow kettle tray. Just for carers to remember clothes which are going in washing machine must be checked and also kettles must monitor for
overflow so these mistakes don't happen again. Otherwise good job by all the staff.

Reply from Andrea Rose Gordon, Registered Manager at Rosemil Care

Thank you for your feedback and for acknowledging the efforts of our care staff. I appreciate your observations, and I will gently remind the team to check pockets before laundry and to monitor the kettle tray to prevent any overflow. Your comments are very helpful in ensuring we maintain our high standards, and I'll reinforce these details. Thank you again for your support, and we're glad to hear that overall, the team is doing well. Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you and your team so much for all the hard work, assistance, care, and kindness that you have all shown to Mum. We can never show enough of our appreciation to you all.
If we are ever in need again you will always be our first port of call.
I will keep your details safely on my phone if you
are ok with that.
If you ever need a reference, feedback, or a testimony to support you and your service we are more than happy to help.
The team stood in for our usual carer who was on leave. At this time, unfortunately, Mum took a turn for the worse, and within minutes of this happening they were on the phone to us. (We do not live locally). Emergency services arrived quickly and Mum was assessed and an additional care package was put in place with Doctors visiting, tests undertaken, and the jet team involved.
Without these amazing carers, Mum would have suffered distress.
Can't thank them enough.

Reply from Andrea Gordon, director at Rosemil Care

Thank you so much for your kind words. It means a great deal to the entire team to know that the care and support we provided to your Mum made a positive difference. We are deeply honoured to have been able to assist her during such a challenging time and to have played a part in ensuring her comfort and well-being. We are very grateful for your trust in us and are humbled by your offer to provide a reference or testimony. Your support and appreciation mean a lot, and we are glad to know you would consider us your first choice should you need assistance again in the future. Please feel free to keep our details, and don't hesitate to reach out if you ever need us. It was truly a team effort, and we're glad that the emergency situation was handled swiftly and appropriately to prevent any distress for your Mum. Your feedback will be shared with the team, as it will surely bring a sense of pride and fulfillment to everyone involved. Thank you again for your heartfelt message.


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Overall Experience  Overall Experience 5.0 out of 5

Extremely accommodating, caring and kind. From the first call I had with her, the care manager made me feel comfortable and safe and offered me so much relief during a difficult time, which she continues to do daily. I have experienced many care agencies, and by far Rosemil is my favourite as the carers
genuinely care and I really really appreciate that deeply.

Reply from Andrea Gordon, director at Rosemil Care

Thank you for your thoughtful feedback. We are truly grateful for your kind words and are pleased to hear that our care manager and team have provided you with the comfort and support you need during this challenging time. At Rosemil, we strive to deliver the highest standard of care, and it is rewarding to know that our efforts have made a positive impact. Your appreciation encourages us to continue our commitment to excellence in care. We are honoured to be your preferred agency and remain dedicated to supporting you.


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Overall Experience  Overall Experience 5.0 out of 5

I was referred to Rosemil Care initially for temporary services, but after 3 days, I decided to continue long-term. The carers are attentive and compassionate. They treat me with respect and dignity, and I feel safe and cared for. They are very efficient in meeting all of my needs and also remembering
specific details of home tasks. The manager goes above and beyond, incredibly invested in making sure clients receive the highest quality of care. Her ability to match clients and carers is amazing. She checks in regularly, accommodating, always addressing any needs, or concerns promptly. I appreciate the personalised care plan tailored to my specific requirements. As a young person, the flexibility Rosemil provides makes me feel at ease when accessing my community. She has such a genuine investment in making sure the care given is of the highest standard. Overall, my experience with Rosemil Care has been outstanding, and I highly recommend their services to anyone in need of home care.

Reply from Dwayne Thamos, Registered Manager at Rosemil Care

Dear CM. Thank you so much for your kind and detailed review. We are truly honoured that you chose to continue with our services long-term and are thrilled to hear that you feel safe, respected, and well-cared for by our team. Our carers are dedicated to providing attentive and compassionate care, and it's wonderful to know that this is reflected in your experience. We're also glad that our personalised care plan and flexibility have made you feel at ease. Matching our clients with the right carers is something we take great pride in, and it's gratifying to hear that this has positively impacted your experience. We are committed to maintaining the highest standards of care and will continue to go above and beyond to meet your needs. Thank you again for your recommendation and for placing your trust in Rosemil Care.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you for your personal services provided.
Carers are matched to me, they are very nice caring and listen to me and my needs. Always willing to support where they can.
I 100% recommend.
Continuous support from both sides management and carers. Supported me with emergency care support at the
last minute.

Reply from Andrea Gordon, Director at Rosemil Care

Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you're satisfied with the care provided and that our team has been able to meet your needs. Matching you with carers who are caring, attentive, and supportive is our top priority, and we're glad to see that reflected in your experience. Your recommendation means the world to us, and it's incredibly gratifying to know that our continuous support, both from management and our carers, has made a positive impact-especially in those moments when emergency care was needed. We are committed to maintaining the high standards that you've come to expect from us, and we're always here to support you in any way we can. Thank you once again for your trust and for being a part of our community.Warm regards, Mr. Thomas /Mrs. Gordon Director Rosemil Care Limited


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Rosemil Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Rosemil Care is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rosemil Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

Andrea

Andrea Gordon

Job Title: Registered Manager/Director

Joined: 2003

I have over 21 years of professional experience caring for people with all different kinds of medical conditions, whereby I tend to deliver excellent services all around. I have worked in the role of Care Manager, Registered Manager and now Co-Director of Rosemil Care Limited. I have a passion for delivering excellent care provision. I aim to deliver complementary care by showing respect, empathy, dignity, caring, compassion, and honesty.


Prity

Prity Gurung

Job Title: Senior Caregiver - Greenwich

Joined: 2018

I have many years of experience in the healthcare industry, where I take great joy in working with people from diverse cultural backgrounds. It brings me immense pleasure to see the smiles on my clients' faces when their care needs are met. I am passionate about making a positive difference in the lives of those I care for and continually strive to improve my skills and knowledge in the field.


Deepa

Deepa Gurung

Job Title: Senior Caregiver- Live-in

Joined: 2019

As a Care Assistant, I am dedicated to providing compassionate and professional support to individuals who require assistance with their daily activities. My role involves a wide range of tasks designed to enhance the quality of life for those in my care, whether they are elderly, disabled, or recovering from an illness.


Throughout my year as a care assistant, I developed strong interpersonal skills, particularly in empathy and active listening, which were crucial in understanding and responding to the needs of residents. This role not only enhanced my practical caregiving abilities but also deepened my empathy and understanding of the diverse needs of those I served.


Manisha

Manisha Chaudhury

Job Title: Caregiver

Joined: 2018

Hailing from Nepal, I have dedicated many years to the nursing profession, providing care to adults and children alike in both Nepal and the UK. It brings me joy to help those in need, regardless of whether it's in my native country or the UK. My goal is always to brighten my clients' days and make their lives more comfortable.


Mandeep

Mandeep Kaur

Job Title: Caregiver

Joined: 2020

As a student in the UK, I work part-time at Rosemil Care, where my duties include making home visits to clients. I provide a variety of care services, ranging from personal assistance to help with everyday activities.


The work is fulfilling, and the smiles of my clients affirm that I have performed my job effectively.


Ayusha

Ayusha Thapa

Job Title: Caregiver

Joined: 2021

I am a registered nurse from Nepal, currently enhancing my nursing education and career in the UK. I'm pursuing a BSc in Nursing (Top-Up) at the University of Sunderland's London Campus to broaden my knowledge and adapt to the UK healthcare system. Alongside my studies, I work part-time at Rosemil Care, providing home care to those needing assistance with daily activities. My commitment is to deliver care with compassion, respect, and dignity. I believe in treating every individual with kindness and consideration, especially during vulnerable times. My experiences in Nepal and the UK have reinforced the importance of these core nursing values. Whether assisting with personal care, managing medications, or offering companionship, I strive to ensure my clients feel valued and respected. Balancing studies and work has given me unique insights into patient care, and I am determined to continue my professional development in nursing. My goal is to make a meaningful difference in the lives of those I care for, in the UK or back in Nepal, by upholding the highest standards of care and empathy.


Joyce

Joyce Amponsha

Job Title: Caregiver

Joined: 2016

With over 10 years of experience as a health professional in Ghana, I can confidently declare that health is my business. I possess the understanding and skills necessary to discern my clients' conditions to meet their needs. I am always prepared to take the initiative and learn new aspects of my job, and I approach each client with sympathy and a caring heart.


Frequently Asked Questions about Rosemil Care

What Type of Services does Rosemil Care offer?

Rosemil Care offers Home Care.

How many Carers does Rosemil Care employ?

Rosemil Care employs 15 carers.