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Raisso House Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Raisso House Ltd has 2 reviews.
Review from B D (Grandson of Client) published on 31 October 2024
Submitted via Website •
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Reply from Sophie, Client Development Manager at Raisso House Ltd
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our team. Providing compassionate and reliable care is our top priority and your feedback really is valued. We have enjoyed getting to know your grandfather and your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A N (Son of Client) published on 7 August 2024
Submitted via Website •
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Reply from Sophie, Client Development Manager at Raisso House Ltd
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your kind words are greatly appreciated and will be shared with the entire team. We're committed to providing excellent service and it's always rewarding to know our best efforts are recognised. If there's anything else we can do for you, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Raisso House Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Raisso House Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Raisso House Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Raisso House Ltd to verify any information. View our terms and conditions. Raisso House Ltd has an Enhanced Service – more info.