Westmorland Homecare, Penrith Reviews (1)
Westmorland Homecare, Penrith has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Westmorland Homecare, Penrith has 1 review.
Review from Eve W (Daughter of Client) published on 24 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith
Thank you so much for your lovely review. It was a real pleasure to be a part of your wonderful parents' lives.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Westmorland Homecare, Penrith is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Westmorland Homecare, Penrith is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Westmorland Homecare, Penrith is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.