Westmorland Homecare, Penrith

2 Penrith New Squares, Bowling Green Lane, Penrith CA11 7GN
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9.1 4 Reviews
  • Westmorland Homecare, Penrith, Penrith
Westmorland Homecare, Penrith provides home care services to people in their own homes.

Home care services includes personal care such as showering as well as help with daily chores like shopping, assistance with attending appointments, dementia care, complex care etc.

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Care Provided by Westmorland Homecare, Penrith

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care

Good to Know

  • Person in charge
  • Charlotte Cooper (Manager)

Westmorland Homecare, Penrith Reviews (4)

9.1

Westmorland Homecare, Penrith has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Westmorland Homecare, Penrith has 4 reviews.

Overall Experience

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Date Published

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Review from C N (Wife of Client) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive with a team selected in relation to my husband's very individual needs and support.
The team are caring, engaging and support his independence within his home.
Office staff are very responsive to requests for changes or additional help.
Management is very supportive and professional
and recruitment is of the highest calibre with excellent training in place to empower staff to give their best.

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Review from S F (Wife of Client) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are extremely satisfied with our care over the past year. The carers are very well trained and knowledgable, and my husband (who is bed-bound/wheelchair bound) really enjoys their visits. I help with my husbands care, and find this very useful as I can discuss and agree any changes
we make to the care plan. The management team are always accessible and reviews clients regularly to see if the service is satisfactory. I could not see that the whole organisation could be improved!

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your kind words. It is so lovely to hear the positive impact that our service has had over the past year for yourself and your husband.


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Review from A W (Son of Client) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with a care provided for 6 months that were appalling, it was with great relief to find Westmorland Homecare in the Penrith area. They could not have been more helpful and professional in their care. They have met the high standard we expected for my 96 year old mother. She has provision
that meets her needs and the flexibility to respond to changes in circumstances. I would thoroughly recommend them to anyone looking for a company that genuinely provides great standards and care.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your lovely words, and for taking the time to write this review. I'm so pleased that the service is meeting mum's needs.


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Review from Eve W (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We got carers from Westmorland Homecare for my mum who has dementia and also for our dad at the end of his life. The care they've given has been brilliant. The carers have been kind and patient with my mum. The team have been really quick to adapt to our changing needs and offer extra support where
they can.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your lovely review. It was a real pleasure to be a part of your wonderful parents' lives.


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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Westmorland Homecare, Penrith is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Westmorland Homecare, Penrith is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare, Penrith is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Westmorland Homecare, Penrith

What Type of Services does Westmorland Homecare, Penrith offer?

Westmorland Homecare, Penrith offers Home Care.

How many Carers does Westmorland Homecare, Penrith employ?

Westmorland Homecare, Penrith employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare, Penrith to verify any information. View our terms and conditions. Westmorland Homecare, Penrith has a Platinum Service – more info.