Purple Hearts

10 Prestwood, Upper Hitch, Watford WD19 5JB
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1.0 1 Review
  • Purple Hearts, Watford
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Care Provided by Purple Hearts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Purple Hearts Support & Care Ltd
  • Person in charge
  • Sheriff Raji (Manager)
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Purple Hearts Reviews (1)

1.0

Purple Hearts has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Purple Hearts has 1 review.

Overall Experience

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  • 1

Date Published

1
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Review from C M (Friend of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Hi good morning. I have known the company to assist my friend nearly a year. The care has been no good as a very close friend of mine has been in hospital for over two months. She is coming home on Wednesday and has been told that she needs oxygen 24/7 a day now. She has sleep apnea and when the carers
came in they couldn't be bothered to wash her properly or make sure she was taking a medication and using a oxygen machine. Now she needs use the oxygen machine 24/7. She has cellulitis and now her livers are giving up. She did ask the carers the phone up the doctor's and making appointment for her because she can't do it herself. She's disabled and they wouldn't do it. I did complain about this about 3 or 4 or 5 months ago and the person that I spoke to said it's not in the care package. Now it is, I will be taking this further, if anything happens to her I will be suing the company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Purple Hearts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Purple Hearts is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Purple Hearts is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Purple Hearts

What Type of Services does Purple Hearts offer?

Purple Hearts offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Purple Hearts to verify any information. View our terms and conditions. Purple Hearts has a Basic Service – more info.