Lago Homecare - Yarm Office

Second Floor Offices, 62-64 High Street, Yarm TS15 9AH
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9.5 5 Reviews
  • Lago Homecare - Yarm Office, Yarm
Lago Homecare is an independent, community-based provider of exceptional care at home across Teesside and North Yorkshire.

Services can range from 30 minutes up to 24-hour live-in care and can be tailored to care and support needs of varying complexities.

A service user may need help showering, getting dressed, or with other elements of their personal care. They may instead be recovering from a stay in hospital and require reablement care and support through discharge back into their home. Perhaps it is the family and loved ones with existing care responsibilities who need respite care and support to provide them with the time and space for recuperation.

Lago Homecare can also provide high quality care and support to those living with learning disabilities. This is always delivered with the service user at the heart of what they do, and with a keen focus on outcomes-based care and support.

Staff at Lago Homecare are comprehensively trained before delivering any care and support, with any service user-specific training undertaken before the care and support plan starts.

Lago Homecare is committed to fairly rewarding staff for their highly valued work and is accredited by the Living Wage Foundation as a Living Wage Employer. Valuing service users and staff equally enables a sustainable model of care and support that achieves the best outcomes.

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Care Provided by Lago Homecare - Yarm Office

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lago Homecare Ltd
  • Person in charge
  • Ian Cameron (Director)

Funding & Fees Guide for Lago Homecare - Yarm Office

  • Prices

  • Prices from £32.00 per hour.

Lago Homecare - Yarm Office Reviews (5)

9.5

Lago Homecare - Yarm Office has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Lago Homecare - Yarm Office has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from Andrew D (Husband of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring but practical when needed. Able to prioritise needs & act accordingly.

Reply from Ian Cameron, Director at Lago Homecare - Yarm Office

Thank you very much for taking the time to leave a review of our service, and for trusting us with your care and support needs. We will be sure to share this with the whole team, who will be delighted with your kind words.


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Management

Treated with Dignity

Value for Money

Review from G P (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, reliable, helpful and flexible care providers. Cannot fault Lago Homecare for the service they have offered. They have always bent over backwards to accommodate my parents' needs, including some last-minute bookings. My parents also appreciate the continuity of staff that Lago have been able
to offer: other companies offered to cover the visits with up to eight or even ten staff members, Lago have done so with two, which has helped my parents form a bond with their carers and made things much easier for my father, who has Alzheimer's.

Reply from Ian Cameron, Director at Lago Homecare - Yarm Office

Thank you for taking the time to leave a review of our service. We will absolutely share this with our team, who I know will be delighted to read it and who value the bond they have formed with your parents.


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Management

Treated with Dignity

Value for Money

Review from Pat B (Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After using Lago Homecare for the past few months I cannot praise them enough for the way they have treated me. Everyone is kind, caring and professional allowing me to recover from my surgery with dignity and enabling me to make progress at my own pace. They are also flexible enough so that my daily
routine can be adjusted when needed eg for hospital appointments. I would have no hesitation in recommending them to others.

Reply from Ian Cameron, Director at Lago Homecare - Yarm Office

Thank you for taking the time to leave a review of our service. We are delighted with your feedback, and will continue to provide dignified, professional care and support. Thank you also for your very positive recommendation to others.


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Management

Treated with Dignity

Value for Money

Review from L B (Daughter of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are relieved to have found such a great care provider as Lago Homecare. At one of the most difficult times of our lives, they have been willing to do so much to support us and we have received excellent care. Making contact with Lago is easy and quick. Our experience has been of an incredible support
worker who is willing to do everything possible to make life as easy in our home as it can be, despite difficult circumstances. We would highly recommend Lago Homecare.

Reply from Ian Cameron, Director at Lago Homecare - Yarm Office

Thank you for taking the time to leave a review of our service. We will absolutely share this with our team, who I know will be delighted to read it. Thank you also for your very positive recommendation to others.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Friend of Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lago Homecare come to look after my friend who is now 85 years old and in very poor health and not able to look after himself. They are an excellent team, friendly, compassionate and excellent with the care they are giving him. Would highly recommend this team of lovely people.

Reply from Ian Cameron, Director at Lago Homecare - Yarm Office

Thank you for taking the time to leave a review of our service. We are delighted with the positive recommendation that you have given and will continue to deliver high-quality, compassionate care and support to your friend.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Lago Homecare - Yarm Office is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Lago Homecare - Yarm Office is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lago Homecare - Yarm Office is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Ian

Ian Cameron

Job Title: Director / Nominated Individual

Joined: 2023

Before founding Lago Homecare I worked in accountancy and finance for 9 years, qualifying as a Chartered Accountant in 2019.


I developed skills and experience in that time but my real passion was in managing and leading people. I also wanted to leave work every day feeling that I was making a positive difference.


I moved into the care sector because of the influence of my grandparents on my life, and also because I believe that there is an opportunity to build a different kind of care provider - one that prioritises quality of care and their staff equally.


I have no doubt that you will receive the highest quality care and support from us. Our team is built on shared values and a commitment to excellence.


We look forward to speaking to you soon about your care and support needs.


Lesley

Lesley Wilkins

Job Title: Registered Manager

Joined: 2024

I began my career in care in 1994 after having my first son. This was working in a local home for people living with chronic neurological conditions, people relearning what they can achieve, and adapting to uncertain futures.


As a carer, I quickly learned my strengths are formed by my values; integrity, compassion, kindness and hope. This was the start of what has now been a 30-year career, caring for and supporting people with various needs - older people, people living with dementia, people experiencing severe and enduring mental health issues, and people living with various learning disabilities.


I hold current Level 5 Diplomas in Health and Social Care and also Operations and Departmental Management. I am a dementia and sensory champion and hold a suite of mandatory and specialist care training certificates.


Frequently Asked Questions about Lago Homecare - Yarm Office

What Type of Services does Lago Homecare - Yarm Office offer?

Lago Homecare - Yarm Office offers Home Care.

How many Carers does Lago Homecare - Yarm Office employ?

Lago Homecare - Yarm Office employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lago Homecare - Yarm Office to verify any information. View our terms and conditions. Lago Homecare - Yarm Office has a Platinum Service – more info.